Won’t let me create new account using same email as my mother

GetHuman-jctx's customer service issue with Ancestry.com from June 2018

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The issue and preferred resolution, in GetHuman-jctx's own words:
The problem I ran into: Won’t let me create new account using same email as my mother
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Ancestry.com

Customer service issue
Reported by GetHuman-jctx
Jun 26th, 2018 - 2 mons ago
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Items needed
Account holder name
Billing address
Email address on account
Your birthday
Timeline
GetHuman-jctx started working on this issue
Jun 26th 12:50am