I received an email that my DNA results are in but when I tried to access them using th...

GetHuman819451's customer service issue with Ancestry.com from June 2018

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The issue and preferred resolution, in GetHuman819451's own words:
I received an email that my DNA results are in but when I tried to access them using the email to G*****@***.com I received an error *** message. Can my rsults be mailed to me at Larry Pierce, ** Dearth Lane, Uniontown, PA ***** as I used a friend's email addy and do not have email*internet access myself and am not a techie?* My phone no. is ***-***-***** I can also get a message through my friend's alternate email *****@***.com (He & I both submitted samples at the same time.)*His phone no. is ***-***-****
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Ancestry.com

Customer service issue
Reported by GetHuman819451
Jun 25th, 2018 - 2 mons ago
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GetHuman819451 started working on this issue
Jun 25th 7:10pm