A married couple have the same email address and are wanting to activate their DNA kit...

GetHuman-tamalama's customer service issue with Ancestry.com from June 2018

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The issue in GetHuman-tamalama's own words
A married couple have the same email address and are wanting to activate their DNA kit and also lives in Canada. The first one is done but can’t fogure out how to do the second one
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Ancestry.com

Customer service issue
Reported by GetHuman-tamalama
Jun 24th, 2018 - 6 mons ago
I have an issue with Ancestry.com too
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Seen by 41 customers so far
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Items needed
Account holder name
Billing address
Email address on account
Your birthday
Timeline
GetHuman-tamalama started working on this issue
Jun 24th 7:31pm
GetHuman-tamalama confirmed the issue is fixed. Hooray!
Jun 25th 2:26am