Sent dna sample same day as my spouse. She received hers two weeks ago and I have not...

GetHuman-jimvince's customer service issue with Ancestry.com from June 2018

Help with my Ancestry.com issue
Sent dna sample same day as my spouse. She received hers two weeks ago and I have not. Don’t know how to proceed. Maybe I just need my money back.
I trust that Ancestry.com will make this right and come up with a resolution that is fair.
Help with my Ancestry.com issue
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Ancestry.com

Customer service issue
Reported by GetHuman-jimvince
Jun 8th, 2018 - 16d ago
I have an issue with Ancestry.com too
Fixed
Seen by 4 customers so far
Similar issue to 378 others
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Timeline
GetHuman-jimvince started working on this issue
Jun 8th 2:23pm
GetHuman-jimvince indicated the issue is not fixed yet.
Jun 8th 2:23pm
GetHuman-jimvince indicated the issue is not fixed yet.
Jun 8th 2:27pm