A completed Ancestry DNA kit was mailed on April ** and still does not show as received...

GetHuman657043's customer service issue with Ancestry.com from May 2018

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The issue in GetHuman657043's own words
A completed Ancestry DNA kit was mailed on April ** and still does not show as received on my account. The account does show the kit was activated, which we of course did before provide me the DNA sample and mailing it. Is there such a backlog of arriving kits that registering their safe arrival could be this delayed? Or is this not normal? Note I am not talking about processing the kit to deliver results, just indicating receipt of it.
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Ancestry.com

Customer service issue
Reported by GetHuman657043
May 4th, 2018 - a yr ago
I have an issue with Ancestry.com too
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Seen by 22 customers so far
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Timeline
GetHuman657043 started working on this issue
May 4th, 2018 7:31pm