I moved last year and cancelled my subscription due to lack of time to research. I rec...

GetHuman-nlkrebs's customer service issue with Ancestry.com from April 2018

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The issue and preferred resolution, in GetHuman-nlkrebs's own words:
I moved last year and cancelled my subscription due to lack of time to research. I recently renewed my subscription and cannot find the tree I had built. In addition the account lists my Uncle James *keyser as the person originating the tree. **************I cannot get rid of this information. how do ***I rebuild this tree.****keyseras the person originating the tree
I trust that Ancestry.com will make this right and come up with a resolution that is fair.
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Ancestry.com

Customer service issue
Reported by GetHuman-nlkrebs
Apr 29th, 2018 - 3 mons ago
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GetHuman-nlkrebs started working on this issue
Apr 29th 8:18pm