I am Kathy Christensen. There is another account for Jann Gruber. She is my sister and...

GetHuman639096's Missing test results issue with Ancestry.com from April 2018

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The issue and preferred resolution, in GetHuman639096's own words:
I am Kathy Christensen. There is another account for Jann Gruber. She is my sister and died. I mailed in my test sample and haven't heard back.
I trust that Ancestry.com will make this right and come up with a resolution that is fair.
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Ancestry.com

Missing test results issue
Reported by GetHuman639096
Apr 29th, 2018 - 3 mons ago
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Seen by 4 customers so far
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Items needed
Account holder name
Billing address
Email address on account
Your birthday
Timeline
GetHuman639096 started working on this issue
Apr 29th 5:42am