I just emailed you asking you for help, and you replied you had sent a text to my phone...

GetHuman637871's tech support issue with Ancestry.com from April 2018

Help with my Ancestry.com issue
I just emailed you asking you for help, and you replied you had sent a text to my phone to enter. I don't have a cell phone. My number is a home phone.
I trust that Ancestry.com will make this right and come up with a resolution that is fair.
Help with my Ancestry.com issue
Do you have a customer issue as well?
We can help you get Ancestry.com's attention and get better help faster. Tap below to get started.
Having Ancestry.com issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
How would Ancestry.com email you?
This email address isn't valid

Ancestry.com

tech support issue
Reported by GetHuman637871
Apr 28th, 2018 - 3 mons ago
I have an issue with Ancestry.com too
Not resolved
Seen by 2 customers so far
Similar issue to 995 others
0 customers following this
Items needed
Account holder name
Billing address
Email address on account
Your birthday
Timeline
GetHuman637871 started working on this issue
Apr 28th 5:45pm
GetHuman637871 indicated the issue is not fixed yet.
Apr 28th 7:00pm