On April **st, I ordered online a DNA test for myself and a relative who lives in anoth...

GetHuman637871's tech support issue with Ancestry.com from April 2018

3 views
 | 
1486 similar
 | 
0 following
Help with my Ancestry.com issue
First: share to improve GetHuman637871's odds
Strength in numbers! Companies respond better when others are watching.
GetHuman637871's next move: have a Ancestry.com rep call.
Always use the GetHuman Phone tocall Ancestry.com. We wait on hold and get a rep on the line for you faster and for free!
The issue in GetHuman637871's own words
On April **st, I ordered online a DNA test for myself and a relative who lives in another town. He did not have an ancestry login, doesn't know how to use a computer and doesn't have access to one. I agreed to print off his results when they came back, and mail it to him. I ordered both kits, with one being sent to him in another town. I used one credit card for both kits, and paid for them together. We received the kits, I cannot find the login number for him, James Eaton, order no. *********. I called Ancestry for help, but they refused, saying he would have to do this. Can you help me find out his login and password? This is causing far too much difficulty and stress. Thank you.
GetHuman637871 did not yet indicate what Ancestry.com should do to make this right.
I have an issue with Ancestry.com too
How GetHuman637871 fixed the problem
We are waiting for GetHuman637871 to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Do you have a customer issue as well?
We can help you get Ancestry.com's attention and get better help faster. Tap below to get started.
Having Ancestry.com issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
How would Ancestry.com email you?
This email address isn't valid
Follow this issue
See how GetHuman637871 fixes it.
This email address isn't valid

Ancestry.com

tech support issue
Reported by GetHuman637871
Apr 28th, 2018 - 5 mons ago
I have an issue with Ancestry.com too
Not resolved
Seen by 3 customers so far
Similar issue to 1486 others
0 customers following this
Follow this issue to see how it gets fixed
Items needed
Account holder name
Billing address
Email address on account
Your birthday
Timeline
GetHuman637871 started working on this issue
Apr 28th 5:37pm