On April **st, I ordered online a DNA test for myself and a relative who lives in anoth...

GetHuman637871's tech support issue with Ancestry.com from April 2018

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The issue and preferred resolution, in GetHuman637871's own words:
On April **st, I ordered online a DNA test for myself and a relative who lives in another town. He did not have an ancestry login, doesn't know how to use a computer and doesn't have access to one. I agreed to print off his results when they came back, and mail it to him. I ordered both kits, with one being sent to him in another town. I used one credit card for both kits, and paid for them together. We received the kits, I cannot find the login number for him, James Eaton, order no. *********. I called Ancestry for help, but they refused, saying he would have to do this. Can you help me find out his login and p***word? This is causing far too much difficulty and stress. Thank you.
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Ancestry.com

tech support issue
Reported by GetHuman637871
Apr 28th, 2018 - 3 mons ago
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Timeline
GetHuman637871 started working on this issue
Apr 28th 5:37pm