Cannot log in to my account or reset my password.

GetHuman627516's Can't login to account issue with Ancestry.com from April 2018

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The problem: Cannot log in to my account or reset my password.
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Ancestry.com

Can't login to account issue
Reported by GetHuman627516
Apr 25th, 2018 - 5 mons ago
I have an issue with Ancestry.com too
Fixed
Seen by 7 customers so far
Similar issue to 1498 others
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Items needed
Account holder name
Billing address
Email address on account
Your birthday
Timeline
GetHuman627516 started working on this issue
Apr 25th 1:48pm
GetHuman627516 indicated the issue is not fixed yet.
Apr 25th 2:48pm
GetHuman627516 confirmed the issue is fixed. Hooray!
Apr 26th 3:28pm