Ancestry did not recognize my I’d and p***waord signed me in to a different account - S...

GetHuman617980's customer service issue with Ancestry.com from April 2018

Help with my Ancestry.com issue
Sign in ... Ancestry did not recognize my I’d and p***waord signed me in to a different account
I can not see or interact with my account
Please find my account with my family trees and years of work
Help with my Ancestry.com issue
Do you have a customer issue as well?
We can help you get Ancestry.com's attention and get better help faster. Tap below to get started.
Having Ancestry.com issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
How would Ancestry.com email you?
This email address isn't valid

Ancestry.com

Sign in to Ancestry with my *****@***.com I’d and p***word. Account came in as vicreilly and with no content or trees or my DNA
Customer service issue
Reported by GetHuman617980
Apr 21st, 2018 - 3 mons ago
I have an issue with Ancestry.com too
Not resolved
Seen by 2 customers so far
Similar issue to 983 others
0 customers following this
Items needed
Account holder name
Billing address
Email address on account
Your birthday
Timeline
GetHuman617980 started working on this issue
Apr 21st 8:52pm
GetHuman617980 indicated the issue is not fixed yet.
Apr 21st 8:54pm