Ancestry did not recognize my I’d and passwaord signed me in to a different account - S...

GetHuman617980's customer service issue with Ancestry.com from April 2018

Help with my Ancestry.com issue
The issue in GetHuman617980's own words
Sign in ... Ancestry did not recognize my I’d and passwaord signed me in to a different account
I can not see or interact with my account
Please find my account with my family trees and years of work
I have an issue with Ancestry.com too
How GetHuman617980 fixed the problem
We are waiting for GetHuman617980 to fix the problem and share the solution with the rest of us customers.
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Ancestry.com

Sign in to Ancestry with my *****@***.com I’d and password. Account came in as vicreilly and with no content or trees or my DNA
Customer service issue
Reported by GetHuman617980
Apr 21st, 2018 - 7 mons ago
I have an issue with Ancestry.com too
Not resolved
Seen by 2 customers so far
Similar issue to 1758 others
0 customers following this
Items needed
Account holder name
Billing address
Email address on account
Your birthday
Timeline
GetHuman617980 started working on this issue
Apr 21st 8:52pm
GetHuman617980 indicated the issue is not fixed yet.
Apr 21st 8:54pm