I was visiting my best friend for her wedding in Arkansas. I flew in and out of XNA air...

GetHuman-jillmats's customer service issue with American Airlines from October 2019

Help with my American Airlines issue
The issue in GetHuman-jillmats's own words
I was visiting my best friend for her wedding in Arkansas. I flew in and out of XNA airport. I had a great experience going from PHIL to XNA. However, from XNA to PHIL, there was a flight delay (flight * ****, **OCT ***P) from N W Arkansas Reg to Philadelphia. We were informed that there were problems at the destination. The flight was then delayed * more times, with boarding times between *:** and *:**PM (over * hours). My boyfriend and I are flexible and understanding. My complaint is in the way the gate attendant woman at the XNA airport, Gate A**, treated us. Specifically, my significant other, Adam Yee, was subjected to unnecessary racial profiling. I want to bring this to your attention in an effort to communicate an intolerable experience and to help you better the personnel in your company. Racism is not acceptable in any situation, and I will be more vocal about this experience if it is not handled appropriately.

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American Airlines

Customer service issue
Reported by GetHuman-jillmats
Oct 20th, 2019 - 3 years ago
Not resolved
Seen by 2 customers so far
Similar issue to 14779 others
0 customers following this
Items needed
Flight Number
Confirmation Number
Ticket Number
Email on Order
Phone Number on Order
Name of Passengers
Home Address
Date of Birth

Timeline

GetHuman-jillmats started working on this issue
Oct 20th, 2019 10:32pm
GetHuman-jillmats shared this issue with others over email
Oct 20th, 2019 10:34pm