American Airlines Customer Service Issues

My wife, Berlinda L., was traveling from Tucson to Albuquerque, and her flight was canceled by your airline. The ticket number is [redacted]23. Since our daughter had surgery the next day, I had to drive her to Phoenix to catch another flight. Originally, she was supposed to leave Tucson on Monday morning at 9 a.m. Instead, they booked her on a 6:30 p.m. flight to Dallas and then back to Albuquerque, arriving at midnight. Our only option was to drive to Phoenix the next morning to catch a flight that would get her to Albuquerque by 11 a.m. The customer service agent suggested we contact you regarding a refund, but we don't want a refund. We just want to continue using your airline as my wife and I frequently travel between Tucson and Albuquerque for work. My name is James L. If you can assist us, please respond. Thank you.

Subject: Regarding Recent Experience with American Airlines Assistance Services To Customer Service, I recently arranged a trip for Ms. D. Milne flying from Newark to DFW with American Airlines flight 34 on 9/24/19. Due to her condition with Parkinson’s disease, I requested wheelchair assistance for her at both airports. Unfortunately, I am writing to express my disappointment with the lack of assistance she received upon arrival at DFW. The promised wheelchair was there, but no one was available to help her to the baggage claim, leaving her feeling abandoned and anxious. The pilot or co-pilot kindly assisted her to the wheelchair and again later up the ramp, but there was a considerable delay before an airport staff member eventually found her. By the time Ms. Milne reached the baggage claim area, she was the last person left as everyone else had already collected their luggage and left the airport. This experience was unsettling for her and could have been avoided with better service. As Ms. Milne will be returning on American Airlines flight [redacted] on October 4th, I am hoping for a more seamless and supportive experience for her. Your attention to this matter is appreciated to ensure she receives the necessary assistance and respect during her travels. Thank you, Laila H. Hurst, TX [redacted] Advantage # 344EL22

I bought a round trip ticket for Ms. Dorothy Milne, departing Newark to DFW with record locator DOUHNO for the first leg on American Airlines 34 on 9/24/19. I requested wheelchair assistance due to her Parkinson’s disease, which was not well-managed upon arrival at DFW. The lack of assistance caused distress as she was left waiting for help. Only when the pilot or co-pilot intervened did she receive some assistance. The delay in assistance was concerning and left her upset upon reaching the baggage claim area. While no harm came from this incident, the negligence of American Airlines’ personnel is troubling. As Ms. Milne prepares to return on American [redacted] on October 4th from DFW to Newark, I hope for better treatment and proper assistance to be provided throughout her journey.

During my recent flight on seat 25C, I experienced a concerning incident where a flight attendant accidentally dropped a computer or tablet on my head from the overhead compartment. This led to a painful injury on my forehead and head. Despite requesting medical assistance and making it clear that I wanted the incident reported, the flight attendant seemed indifferent and mentioned they were too busy to document it. Upon arrival in Honolulu, I still felt discomfort and pain in my head and neck, with visible bruising. I am disappointed with the lack of empathy and professionalism displayed by the flight attendant in handling the situation. I believe this accident could have been prevented through proper training and precautions. The behavior of the flight attendant, especially after the incident, was dismissive and lacking in understanding. I am now seeking guidance on whether the incident was reported and what steps American Airlines can take to address this matter. Additionally, I am considering consulting with a doctor due to the persistent pain I am experiencing.

Flight AA 91 from London to Chicago was delayed, causing us to miss our connecting flight to Salt Lake City. This resulted in my wife and I missing a day of work and experiencing multiple delays. Unfortunately, we did not have anyone available to pick us up at the airport when we finally arrived in Salt Lake City on Friday afternoon instead of Thursday night as planned, disrupting our family's schedule. Additionally, we incurred extra expenses in London due to the extended wait for the flight. I am requesting a credit for the inconveniences and problems we encountered as a result of this delay. Thank you for your assistance in resolving this matter.

To whom it may concern, I have a booked flight from Los Angeles to London Heathrow on the 9th of October. Unfortunately, I have a broken leg and some ligament ruptures that require me to use crutches. Due to my condition, I am seeking assistance to secure a seat with extra legroom. Despite trying to reserve a seat, the system indicates that I will be assigned a seat at the check-in terminal. The flight is operated by Finnair but distributed by American Airlines. After reaching out to Finnair, I was directed to contact American Airlines for further assistance. Thank you for your help. Sincerely, Julian Gerlich

As a retired flight attendant, I made an error booking my flight for Nov 19 instead of the intended Nov 26 to visit my kids and granddaughter for Thanksgiving. I purchased a new ticket with Record Locator VUQGCF and hope I can get a refund for my previous booking (TNZMPX) with the help of AA.com. This mistake is costly for us retirees, impacting our budget with around $[redacted] for the trip to MSP. Any assistance from AA.com would be greatly valued. Thank you for your help. - William White, AA Employee #[redacted], 25 years of service.

While my husband was on the phone with an American Airlines agent, he requested a ticket adjustment assuming he had booked a return flight for 12 am on Saturday. However, upon realizing this was not the case, the agent rescheduled his flight for Sunday at 7:25 instead of Saturday as requested. We discovered this error immediately after the payment was processed and the call ended.

I encountered an issue flying from JFK to EZE on October 6th due to confusion about my Argentina Visa (AVE) expiration date. Despite my explanation, American Airlines staff insisted on changing my return flight to align with the visa expiry. This resulted in a costly $[redacted] charge as my ticket was purchased through a third-party agent. Subsequently, upon arrival in Argentina, I was informed that I could stay for the intended duration. To revert to my original schedule, I must purchase a new ticket for $[redacted], facing another $[redacted] penalty to change the reservation. I am seeking a refund for the initial ticket change fee and restoration of my original return flight.

I have a request regarding my wife's recent flight experience. While traveling from Wichita to Portland, there were significant delays causing her to lose valuable time caring for our daughter who had surgery. We are seeking a one-day extension for her stay to continue assisting with our daughter's care. Her current departure date is scheduled for Wednesday, Oct. 9, and we are requesting she be allowed to depart on Thursday, Oct. 10 at 1:51 on AA2714 through DFW and AA2451 to Wichita without incurring any change fees, considering the circumstances of the delays. Kindly send any correspondence to the provided email address.

I have an American Airlines transportation voucher exchange coupon totaling USD [redacted].06. My AA.com flight tickets amount to around USD [redacted].6. I need to contact the local reservation office in India to use the voucher for payment. However, the India office is currently closed, and I don't have the toll-free number for the USA office. I have a "hold" status that is valid for the next 10 hours. Please assist me with this issue. Contact: [redacted] Phone: +91 [redacted]

I bought a refundable ticket on 9/17/19, which took 4 hours to purchase online and over the phone with an American Airlines Agent due to system issues. The same agent connected me to an Avis Agent for a car rental booking. I had to cancel the reservation on 9/18/19, and a refund was initiated for my ticket but never received. After contacting reservations, I was informed the first refund was canceled by the system, and a new one was issued, which I also didn't receive. The $1,[redacted].00 charge on my Discover bill for the ticket was paid this week. I'm still waiting for the refund. Moreover, when I contacted the rental car company to cancel, they had no records of my reservation or conversation. I am also an American Airlines Advantage member.

On October 8, our flight to Fort Myers was diverted due to an airport closure, necessitating a return to Tampa. Despite extended delays and the eventual cancellation of the trip, the lack of proper assistance was disappointing. After hours of waiting, I opted to find my own way back, incurring expenses for ground transportation. Although the retrieval of luggage was smooth the following day, as a loyal passenger, I hope for reimbursement for the inconvenience faced. I kindly request a case number for my records and a representative to reach out to me. My American Airlines account number is 9a2hd96. I am scheduled to travel with American Airlines to Barcelona on November 21, with a return from Rio on December 10. If possible, the consideration of upgrading both myself and my husband, Richard, to first-class on these upcoming flights would be greatly appreciated. Thank you for your attention to this matter. - Claire Farrugia

On 10/8/19, I had a flight from Seattle on Aa2755 to Tallahassee Aa5901 and required a wheelchair. The flight to Dallas was delayed due to several passengers needing assistance and then weather issues. An incident occurred where a man hurried me to gate B26, only to find the door closed. My wheelchair status was not considered as they simply took my ticket and rescheduled me for the next day, despite it not being my fault for the flight delay. This was the last flight available that night. The handling was unsympathetic, and there was a lack of accommodation. Now I have to endure a 14-hour wait for the next flight.

Hello, I hope this message finds you well. I wanted to share my recent experience with flight # AA2173 that was unexpectedly cancelled the night before without any explanation. My intention was to travel directly from Boston to DCA, Washington DC, for which I have already made the payment. Despite this, I was only offered alternative flights with layovers, which unfortunately ended up being delayed. I do acknowledge that unexpected events can occur, however, I strongly believe that I should receive compensation for not receiving the direct flight that I originally paid for. Thank you for your attention to this matter.

I'm Robert Schumacher and I have a reservation number [redacted]9 for the Pride of America cruise on 10/19/[redacted]. However, we will be flying to Honolulu on 10/16/[redacted] for an extended vacation with my companion, Sandra Bolle. Sandra requires an oxygen concentrator and we will have the Physician's consent form ready tomorrow. Sandra will keep the original form, but a copy needs to be sent to American Airlines. Could you please advise on the process for forwarding this form? Is providing the Physician's consent form all that Sandra needs to do to fulfill the requirements for our flight on October 16? Sandra was expecting a call from American Airlines yesterday, but no one contacted her.

My spouse and I have been attempting to upgrade our Madrid to LAX tickets, which we bought two months ago. We were informed we could only upgrade through Iberia at the gate on the day of the journey. Despite calling Iberia for guidance and being redirected by American Airlines (as the ticket seller) to settle it at the gate, the gate attendants instructed us to contact you. We've been persistently trying to pay for the upgrade, but find ourselves stranded at the Madrid airport without the option to make the purchase. The lack of communication between American and Iberia Airlines, as well as with customers like us, has left us extremely dissatisfied. We seek a clear explanation about this situation and what actions we could have taken to provide your company with additional payment.

My husband and I traveled from Fort Myers, FL, to Philadelphia, PA, around May 2nd, [redacted]. it was our return trip after spending the winter in FL. We had booked first-class seats on American Airlines and encountered a disappointing incident. During the dinner service, the steward informed us that they had run out of the two steak dinners we had expected. They offered a pasta dish as an alternative, but as a diabetic, I couldn't eat it. Despite the poor service we experienced, we are considering flying first class with American again, as it seems to be our best option. I am 87 years old and unfortunately cannot provide many details about the trip last May. I never imagined I would choose to fly American Airlines again after that experience. My husband and I, Mr. Stein, would appreciate it if you could address our concerns. Respectfully, Arlyn Stein.

On July 12, [redacted], I missed American Airlines flight number [redacted] (UYMSEK) departing from LaGuardia airport due to both entrances to the AA terminal being blocked by parked police cars with lights on. After the driver navigated through heavy traffic and found another entrance, I missed my flight. Despite being rebooked on a connecting flight through Philadelphia, the initial flight delay caused me to miss the connection to Dayton, resulting in an overnight stay at a hotel costing $[redacted].81, arranged by an AA employee. I am requesting reimbursement for the hotel charges. I arrived at the airport 1 hour and 30 minutes before the scheduled flight but encountered terminal accessibility issues and subsequent flight delays, none of which were my fault. The added inconvenience led to an extra $54 charge by AA for checking my carry-on due to exhaustion. This disrupted my travel plans to attend my granddaughter's 1st birthday, resulting in a single-day visit instead of the intended two days. Thank you.

Regarding booking reference locator QAUSBJ, we had arranged our trip from Las Vegas back to Bermuda, our home. The original flight was scheduled for 7:55 AM on November 15th with a brief stop at JFK, arriving in Bermuda on the same day (flt [redacted]). The revised flight now requires us to depart at 9:19 PM on November 14th, with a 13-hour layover at JFK. This schedule change significantly disrupts our plans as we have reservations for shows and dinner in Vegas with two other couples. We are disappointed with the recent alterations to our flight schedule, especially considering a prior flight adjustment from Bermuda to San Francisco that led to unexpected hotel expenses in JFK on November 2nd. We request a flight on November 15th to reach Bermuda on time for our commitments or a refund to seek an alternative carrier. We have been loyal American Advantage customers for more than ten years, traveling across three continents with American Airlines. Despite numerous attempts to reach out by phone since receiving the email notification, we have been unable to connect. This situation has caused considerable stress as we meticulously planned this trip for months with two other couples. Andre and Lynn Labonte