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Before contacting them, items GetHuman-rbboyie may need:
Flight Number, Confirmation Number, Ticket Number, Email on Order, Phone Number on Order, Name of Passengers, Home Address, and Date of Birth
Top Tip from another customer
You can use https://www.aa.com/contact/forms?topic=CR#/ to submit any issue you are having with American Airlines. If the issue has to do with someone on the flight please write down any details you can remember. American Airlines will most likely request back any documentation to help with your issue.
The issue in GetHuman-rbboyie's own words
I was a passenger on Flight AA * ****, which left Port of Spain Trinidad on March ** **** bound for *Miami and then on to New York JFK flight * **** arriving into New York at *:**pm on March **th , *****The flight was on the runway near * hours with no sort of information from the crew* most people on the flight became very anxious due to the fact we had connecting flight to get us to our homes.*I am a heart patient and needed to see my doctor on March **th, **** but because of me missing connecting flight I was forced to stay in Miami the night causing me to miss my very important doctor’s appointment at *am the morning of March **th, ****.*Needless to also say I only had enough meds up until the day I traveled to come back home on March **th, ****
GetHuman-rbboyie did not yet indicate what American Airlines should do to make this right.
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