American Airlines flight from RDU to PIT (nonstop) on Tuesday, Nov * was three hours de...

GetHuman-billypo's customer service issue with American Airlines from November 2018

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The issue in GetHuman-billypo's own words
American Airlines flight from RDU to PIT (nonstop) on Tuesday, Nov * was three hours delayed. Travel reservations other were unaffected, and no adverse outcomes were resulted of the delay. The return trip PIT ( to DCA) to RDU on Friday Nov * was delayed over * hours causing a missed connection in DCA. No other flights had availability to let us (traveling in a pair) board with a confirmed ticket and return to RDU that night. No compensation was offered, not even so much as an apology. The gate representative at DCA was rude and shoved my issue off onto a postcard containing an *** number. We are active duty military traveling on orders! We don’t want money, we want to get home to sleep in our own beds! (Which we haven’t been able to do but maybe * times in the last half year due to being deployed overseas!!) No options were available to us except to rent a car and drive the remaining way in the middle of the night!! I expect a phone call by some sort of supervisory position to sort this mess out. ****UNDER NO CIRCUMSTANCE SHOULD THIS EVER HAPPEN.**** American, you have let me down. I can be reached at (***) ***-****. My name is Captain (USAF) William Pochron.

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American Airlines

Customer service issue
Reported by GetHuman-billypo
Nov 10th, 2018 - 4 years ago
Not resolved
Seen by 7 customers so far
Similar issue to 4679 others
1 customer following this


GetHuman-billypo started working on this issue
Nov 10th, 2018 1:16am

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