my flight to Syracuse new york from Montrose Co. was delayed leaving Monrose on ****. I...

GetHuman1222304's customer service issue with American Airlines from September 2018

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The issue in GetHuman1222304's own words
my flight to Syracuse new york from Montrose Co. was delayed leaving Monrose on ****. I missed my connection at Chicago O'hare as a result of the delay and needed to take a next morning flight. I was issued a hotel voucher, and the hotel was fully booked. I was told to go back to the customer service desk to get a new voucher. this was *pm and I was not sure a mile walk back to the service desk would do any good. I went to the Hilton across the street from the airport and booked a room. i was told that Hilton would not honor the voucher from American (although the family in front of me in line used a voucher that American had issued for that hotel.) I was learned from the AA website that I needed to email a form, with all information, requesting a refund for the hotel cost. I sent this in to AA on August *, and have had no response. AA customer service (??) reservations told me that there is not ANY phone number to contact them and that I must write, fax, of email to get information. I am reluctant to take this approach, as it does not give me any feedback as to whether this had been received, and will be addressed. How best to proceed from here?
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American Airlines

Customer service issue
Reported by GetHuman1222304
Sep 28th, 2018 - 2 mons ago
I have an issue with American Airlines too
Seen by 6 customers so far
Similar issue to 3853 others
0 customers following this
Items needed
Flight Number
Confirmation Number
Ticket Number
Email on Order
Phone Number on Order
Name of Passengers
Home Address
Date of Birth
GetHuman1222304 started working on this issue
Sep 28th 12:46pm
GetHuman1222304 indicated the issue is not fixed yet.
Sep 28th 12:48pm