As Wilmington,NC residents we evacuated to Charlotte due to hurricane Florence. All roa...
GetHuman-sadiespr's customer service issue with American Airlines from September 2018
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The issue in GetHuman-sadiespr's own words
As Wilmington,NC residents we evacuated to Charlotte due to hurricane Florence. All roads were closed into *ILM with no known opening date. I have reservations on AA to fly out of ILM on **** and had to get home by then. Airport in ILM was closed and not due to open until new generators brought in. I discussed this with AA rep and made reservation LZEECA to fly CLT to ILM on **** to guarantee airport open and in time to collect passport and board next flight. She said that as of that date changes would not be allowed due to Florence so I also paid for trip insurance on the AA website. We were able to drive home **** literally through flood water with the road closed again then. I learned that my insurance was never valid because after *** Florence not a valid reason and cancelling through AA costs me because ticket was noncancellable. Since I had discussed the situation in detail with a rep as to why I was making a back up plan for my Friday trip, I don’t think AA service was very good. I really don’t think I should have to pay a cancellation fee for trying to be sure I was able to catch the more important AA flights. This was charged on my AA credit card linked to our AA frequent flyer numbers.
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