I am supervising an Au Pair from Venezuela who is in the United States legally on a J...

GetHuman1035374's customer service issue with American Airlines from August 2018

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The issue in GetHuman1035374's own words
I am supervising an Au Pair from Venezuela who is in the United States legally on a J-* Visa to provide child care for her host family. The family is visiting family in Quebec and wanted their Au Pair to join them on a separate flight as their flight was full. When she went to the airport to get on her flight she was denied access because they said she doesn't have the proper travel documents. According to my research I believe all her papers are in order. She has:*A Venezuelan passport*A J-* Visa stamped for Multiple entry into the US*A DS**** form*An I-** form*An eTA form to visit Canada*A valid ticket to fly on American Airlines from Fort Wayne International Airport in Indiana to Quebec, Canada (through Philadelphia)*Can you explain to me why she was denied access to her flight?**She was told she needed a resident card from the US which she does not, because she is in the US legally as an Exchange Visitor and has the proper documentation to prove it.*Her sponsoring agency is Euraupair.**Her name is Maria Fernanda Lizaraz Velasquez**My name is Nancy Paschal and I am her Community Counselor while in the US.**Thank you for your prompt help with this problem as her host family is anxious for her to join them in Quebec,

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American Airlines

Customer service issue
Reported by GetHuman1035374
Aug 25th, 2018 - 3 years ago
Fixed
Seen by 14 customers so far
Similar issue to 3052 others
0 customers following this
Items needed
Flight Number
Confirmation Number
Ticket Number
Email on Order
Phone Number on Order
Name of Passengers
Home Address
Date of Birth

Timeline

GetHuman1035374 started working on this issue
Aug 25th, 2018 3:40pm
GetHuman1035374 indicated the issue is not fixed yet.
Aug 25th, 2018 5:01pm
GetHuman1035374 indicated the issue is not fixed yet.
Aug 26th, 2018 5:02pm
GetHuman1035374 indicated the issue is not fixed yet.
Aug 28th, 2018 5:17pm
GetHuman1035374 indicated the issue is not fixed yet.
Aug 29th, 2018 12:18am