I am supervising an Au Pair from Venezuela who is in the United States legally on a J...
GetHuman1035374's customer service issue with American Airlines from August 2018
Help with my American Airlines issue
The issue in GetHuman1035374's own words
I am supervising an Au Pair from Venezuela who is in the United States legally on a J-* Visa to provide child care for her host family. The family is visiting family in Quebec and wanted their Au Pair to join them on a separate flight as their flight was full. When she went to the airport to get on her flight she was denied access because they said she doesn't have the proper travel documents. According to my research I believe all her papers are in order. She has:*A Venezuelan passport*A J-* Visa stamped for Multiple entry into the US*A DS**** form*An I-** form*An eTA form to visit Canada*A valid ticket to fly on American Airlines from Fort Wayne International Airport in Indiana to Quebec, Canada (through Philadelphia)*Can you explain to me why she was denied access to her flight?**She was told she needed a resident card from the US which she does not, because she is in the US legally as an Exchange Visitor and has the proper documentation to prove it.*Her sponsoring agency is Euraupair.**Her name is Maria Fernanda Lizaraz Velasquez**My name is Nancy Paschal and I am her Community Counselor while in the US.**Thank you for your prompt help with this problem as her host family is anxious for her to join them in Quebec,
GetHuman1035374 did not yet indicate what American Airlines should do to make this right.
I have an issue with American Airlines too
How GetHuman1035374 fixed the problem
We are waiting for GetHuman1035374 to fix the problem and share the solution with the rest of us customers.
Please help with my American Airlines issue
Find similar issues & fixes
Follow other customers in the midst of the same issue or find a prior solution.