I have spent hours on separate occasions with several agents and no one can fix my problem I am still locked out I'm trying to return an item but cannot get a return label I don't understand what is going on with Amazon I'm just running in circles one agent hung up on me I'm a prime member and have spent thousands of dollars with them yet I can't get any help.

GetHuman4857987's customer service issue with Amazon from May 2020

Help with my Amazon issue
The issue in GetHuman4857987's own words
Log on and return * item ... I cannot turn off the two step verification I was on the phone for an hour with you and I got no where I had to change my e mail address and I needed a return label your agent hung up on me and I haven't been able to talk to any one I was asked several questions that I answered and because I didn't know how long I've been on prime I couldn't get service this is terrible.
I have been on the phone with them for hours and all I get is in sorry at one point I was asked several security questions which I answered correctly and then I was asked what year did I become a prime member and because I did not know that the system would not let me in!!!!!
I need a supervisor to call me and get this straight
Over ten years
I've done everything they have asked me to do and still nothing!
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Amazon

I cannot log on because of their two step verification which I've turned off several times I even changed my e mail
Customer service issue
Reported by GetHuman4857987
May 22nd, 2020 - 3 years ago
Not resolved
Seen by 26 customers so far
Similar issue to 71325 others
0 customers following this
Items needed
Email address on the account
Order number
Name on the account
Billing address

Timeline

GetHuman4857987 started working on this issue
May 22nd, 2020 4:51pm
GetHuman4857987 indicated the issue is not fixed yet.
May 22nd, 2020 9:47pm
GetHuman4857987 indicated the issue is not fixed yet.
May 23rd, 2020 1:07am
GetHuman4857987 shared this issue with friends on Facebook
May 26th, 2020 12:39am

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