When I try to log into my Amazon prime I cannot access it. Is probably because I got a...
GetHuman3786761's customer service issue with Amazon from October 2019
Help with my Amazon issue
Before contacting them, items GetHuman3786761 may need:
Email address on the account, Order number, Name on the account, and Billing address
The issue in GetHuman3786761's own words
When I try to log into my Amazon prime I cannot access it. Is probably because I got a new phone. It says the password is incorrect so it's obviously an old one and when I try to recover the account will not recognize my email for the account or my ZIP code even though I know both are correct. I am being charged now it will be the two months in a row for prime that I can't use so I need to address that and get this account reopened so that I may use my benefits and not be charged anymore if I can't. my new cell phone plan is set up to pay my prime account that I need to resolve this first of course please contact me in a direct manner with a way to do this when I called and talked to the customer service agent he would not help me recover the account unless I had the password that I have already forgotten.I need some real person help in getting this account opened back up its of the essence it's a Time issue I don't have unlimited money. Call me at ***-***-**** Travis Thompson thank you so very much
GetHuman3786761 did not yet indicate what Amazon should do to make this right.
I have an issue with Amazon too
How GetHuman3786761 fixed the problem
We are waiting for GetHuman3786761 to fix the problem and share the solution with the rest of us customers.
Please help with my Amazon issue
Prefer a step by step guide?
We've taken the time to write instructions for how to solve some of the most common Amazon customer problems.