Amazon Customer Service Issues

I am experiencing frustration with the current login process on your website. Initially, I am required to enter my email address and password, followed by a re-entry of the password. Next, I struggle with deciphering two hard-to-read mirrored letter/number sequences. I then need to access my email account to locate an OPT code, as I do not have an iPhone to receive it. Once I retrieve and enter the code, I must re-enter my password. I kindly request for the login procedure to be simplified and made more user-friendly. The current process is excessively time-consuming, deterring me from shopping on your platform. It has become the most cumbersome login process I have encountered, leading me to explore alternative retailers with more straightforward procedures. Could you assist me in resolving this matter?

I placed two orders for Dr. Martens Jacy Sneakers in different sizes: 7/9US and 8/10US. After trying them on, I decided to keep the larger size for wearing socks. I mistakenly returned the size 9 with the label for the size 7, leading to confusion. Amazon emailed that they hadn't received the return and charged me for the shoes again until they get the size 8 back. I called customer service and spoke with Roune, who was not very helpful. She advised me to wait for 3-5 business days and call back on 11.5.19 for an update. I'm concerned about the lack of documentation and her tone during the conversation. Looking for guidance on the next steps and a resolution. Thank you.

I placed an order on August 30, [redacted], and I have yet to receive it. My order number is [redacted]-[redacted] with a total of $[redacted].73 for 11 items. I have contacted Amazon Customer Service three times by phone and a few times via chat, but the responses seemed automated, and I have not received a resolution. During my last call, the supervisor, Carrie, mentioned needing a police report. I requested the corporate office address, but it was denied as confidential. I have wasted a significant amount of time dealing with Amazon Customer Service, with no progress. Additionally, UPS has delivered packages in inappropriate locations contrary to my instructions. I demand a refund for the order, a full Prime membership refund, and a refund for all purchases made in the last three months due to mistakes and delays. I am giving Amazon 36 hours to resolve this before escalating the issue. Thank you for your assistance. - S.W.

I placed an order on August 30, [redacted], and I still haven't received it. The order number is [redacted]. The order total was $[redacted].73 for 11 items, with six items shipped together. I've contacted Amazon customer service three times by phone and a few times through chat, which seems automated as it didn't answer my questions. Each time I called, they asked me to wait 36 hours. The supervisor mentioned needing a police report. I'm frustrated as I've spent a lot of time on the phone with customer service without any resolution. I am also upset with UPS delivery, as they often leave packages in inappropriate places. I received conflicting information about the delivery, and now I want Amazon to refund my money and my Prime membership. I appreciate any assistance. Thank you. - S.W.

I placed two orders, one on October 13, [redacted], and the second on October 14, [redacted], both marked as "in stock" with "2 day Prime delivery." It has been 13 and 12 days, respectively, since these purchases, and the items are currently available at my local Walmart and Target. Despite contacting four chat representatives and sending two customer service emails over the past 9 days, I have not been able to cancel the advanced shipping orders. As a loyal Prime customer for 15 years, I am disappointed by the lack of resolution or accountability from your customer service team. I hope this issue can be addressed promptly.

I placed an order with No_limits_thrift on October 8th and was notified that it was shipped on October 10th. Unfortunately, on Monday, October 21st, I received an email informing me that the item was not sent due to the owner being hospitalized for the past two weeks. They offered a refund or to proceed with the order. I needed the item for a birthday, so I confirmed that I still wanted it but required it by Saturday, October 26th. After being assured on Thursday, October 24th that it was on its way, I later received a message stating my Amazon account was refunded. This left me without a gift and unable to find a replacement in time. I am extremely disappointed with No_limits_thrift's service, feeling misled and frustrated by the entire experience. Best regards, A. Bradford Email: [redacted]

I have Amazon accounts in the UK and Australia, as I frequently travel between these countries to visit family. While in South Africa, my husband brought an Amazon Alexa Echo Plus from the UK and purchased 3 Echo Dots locally. Despite the purchases and previous orders made in the UK and Australia, I am having trouble setting up one of the Echo Dots under my name in South Africa. The device indicates that I am not connected to the Amazon Music Marketplace. Though my husband can set it up without any issues, I keep facing this connection problem. Furthermore, I encountered an issue when trying to buy a Kindle ebook on Amazon from South Africa. I received an email about a problem with my card, which was recently used successfully in the UK. I verified that the card details on my Amazon account are correct. Could using the same account across three countries and multiple addresses possibly be causing this problem and preventing me from connecting to Amazon Alexa in Johannesburg? Would subscribing to Amazon Music Marketplace resolve the connection issue? Also, why is my card not being accepted now in South Africa after being used in the UK without any problems? I am considering signing up for a subscription to see if that helps establish connectivity and allows me to use the music marketplace. Your assistance is greatly appreciated. Thank you, Sue J.

I am a frequent Amazon customer. I recently bought an iPad Pro from their website and later found out they charged a different card than I provided, causing a major problem due to the large amount. I was not informed about this change, which is very disappointing. Trying to correct the issue led to the order being canceled. I specifically asked two different customer service representatives to confirm the cancellation of both items, the iPad Pro and a case. They assured me the order was canceled and refunded. However, I received the case today, indicating it was not canceled and the charge remains on my card. Getting conflicting information from various sources about such a significant purchase is unacceptable. When I tried to contact Amazon again for clarification, I was ignored, leaving me feeling frustrated. I am deeply disappointed with how Amazon handled my concerns. I have decided not to make any more expensive purchases from Amazon, and I will not be renewing my Prime membership. I hope Amazon can improve their customer service to prevent this from happening again and address the issue of misinformation and being ignored.

I must begin by stating that this is one of the worst deliveries I have ever received from Amazon. As a military dependent with my spouse currently overseas in Korea, I was appalled by how poorly the item was packed when I collected it from the post office. The packaging was so inadequate that I only noticed the open end once I removed it from my vehicle. Upon opening the box, I discovered that the entire item inside was severely damaged. It is unfair to expect the customer to bear the cost of returning an item that was clearly damaged due to the company's negligence. Offering me a mere $3.00 discount and requiring me to cover the return shipping for a product that arrived in such a state is unacceptable. My family has made numerous deployments in combat to protect and serve this nation, and it is disheartening to see how poorly your company treats loyal American customers like myself. This demonstrates a lack of proper customer care on your company's part.

I am experiencing difficulties accessing my Amazon Seller Account. Despite following the steps to reset my password, the system does not recognize me. I created an account using [redacted] and have recently begun selling products. However, upon attempting to log in, I am directed to another unwanted account, Serendipitygoodsinc. Despite previous attempts to close this account, it remains open. I have been trying to access my seller account since 10/25 but keep encountering technical difficulties and error messages stating the website is temporarily unavailable. I urgently need to resolve this issue as it is unacceptable not to access my seller site. I am frustrated by the lack of customer service assistance and would appreciate a prompt resolution.

I recently purchased luggage from Amazon, but unfortunately, it arrived in the incorrect color, with some minor scrapes, and I can't even open it fully due to needing a code. Both my husband and I reached out to Amazon, and they mentioned contacting their distributor, Murtisol, to arrange a return label. Despite being informed that this process should take 48 hours, there has been no progress after multiple calls. We paid $[redacted] for unusable luggage, and while Amazon blames Murtisol, I am growing frustrated with the lack of resolution. I demand either a refund or a replacement immediately, as I have a trip planned for the first week of November and urgently require the correct luggage that should have arrived weeks ago.

Dear Amazon Team, I am writing to inform you that I have yet to receive any of the 14 products I ordered. I believe there has been dishonesty on the part of your delivery person and partner. Despite making a prepaid payment, there is no record of me receiving any products. When I contacted the delivery person, he claimed he did not have any of my items, which raises the question of how he could have marked them as delivered. This situation is deeply concerning, and I hope it can be swiftly resolved. Order No. [redacted]-[redacted] Order Date: 24th Oct. [redacted] Regards, Deepak C. [redacted]

I purchased a glass kettle with order number [redacted]-[redacted] on August 17th. It arrived promptly the next day. Unfortunately, the kettle has recently stopped switching off after boiling, indicating a fault. I presumed I could simply arrange a return, but upon checking the website, I found out that the return window closed on September 19th. Does this mean that there's no warranty for faulty items? It's surprising given Amazon's reputation for customer care. The kettle is just over two months old, so I believe there should be a way to return it for a refund.

I have two Amazon accounts that I can't access, [redacted] and [redacted] Despite attempting to change passwords, I haven't been able to get in. I've called Amazon multiple times over the past few months, but the issue remains unresolved. I rely on these accounts for both work and personal matters, especially with Christmas approaching. I hope this can be sorted out soon.

My Amazon account was compromised, resulting in an unauthorized order to California while I am in Washington. Despite stopping the payment, the hacker changed my password and addresses, locking me out of my account. I’ve contacted Amazon Customer Service multiple times only to be transferred without resolution and eventually disconnected. I feel penalized for being a victim of hacking. With all my Amazon services suspended, I just want to regain access to my account by updating my email and password. The lack of concern from Amazon is frustrating given our substantial business with them in recent years. I seek assistance to resolve this matter promptly.

I am currently locked out of my Microsoft email account, which is linked to my Amazon/Audible account, due to traveling and acquiring a new phone. Microsoft's security measures have prevented me from logging in because of the unfamiliar device and location. Although I have the correct password and security question, I am unable to provide the additional information requested due to the outdated nature of the email account. I am seeking assistance on how to verify my identity and regain access to my Audible account without access to my Microsoft email. I am willing to provide any necessary information about myself and my Amazon/Audible accounts, as long as it helps resolve this issue. I am eager to listen to my audiobooks during my travels and would appreciate a solution that does not involve waiting until I return to Canada in four months. Thank you for any help you can provide.

UPS tracking number 1Z30482W[redacted] shows a delivery status of left at front door, but the package was not received at [redacted] Brodie Rd, Leesville. Our property is secured with a fence and an automatic gate, requiring a code for entry. I contacted UPS and spoke with Loui Angelo, who advised reaching out to Amazon. I have not yet contacted neighbors as this has happened before, resulting in a misdelivered package. The package can safely be left over the fence, which is topped with barbwire. Could you please investigate this matter further? Thank you. -Gertrud F.

I have a Kindle and unintentionally purchased multiple books. I want to return them but am struggling to figure out how. When I called Customer Service, I was connected to a representative in a non-native English-speaking country, possibly India. Due to my hearing impairment, I found it challenging to understand the accent. I politely requested to speak with someone with a clearer accent, but the representative wouldn't transfer me. After asking for a supervisor, I was placed on hold for about 10 minutes and then got disconnected. I believe it's important to have customer service representatives who understand American expectations. Please provide me with a number where I can speak to an American representative. My email is shared for support purposes only and not for any other use.

I am having trouble with my credit card regarding some gift cards I received from My Points. Despite selecting the gift card option for purchases, $[redacted] is showing up on my statement, and I am confused and frustrated. I tried to contact customer service but had difficulty understanding the representative. I had to borrow money to make a payment. I have encountered issues with using discount codes before. I enjoy shopping with your company, but I cannot continue if these problems persist. I would appreciate it if someone could clarify the situation through email as I am on a tight budget and rely on gift cards for purchases. Thank you.

I am inquiring about the delay in receiving my refund for the canceled order from Amazon. It has been taking longer than the promised timeframe. Can someone explain the reason for the delay? Order ID: [redacted]-[redacted]: 1 Men's Ajabu Black Casual Shoe, Size 41 Dear Customer, We sincerely apologize for the inconvenience you have experienced. We regret to inform you that the shipment for your order was lost during transit with our logistics partners. In response, your refund will be initiated within 24-48 working hours. Please understand that as the seller, we can only approve the refund for your order. The processing of the refund will be handled by Amazon according to their payment cycle. Typically, for a prepaid account, Amazon will reverse the amount into your account. For further assistance with your refund, we recommend contacting Amazon's toll-free number. If you have any additional concerns or questions, please feel free to reach out to us. Thank you for your patience and cooperation in this matter. Sincerely, Team GlobalDelivered.