Amazon Customer Service Issues

I'm having trouble sending an email to Amazon regarding leaving a review. The email contains information about encountering issues while trying to leave a review for an order. I received a response from Amazon Customer Service asking for details to investigate the problem further. They requested the URL, ASIN/ISBN of the item, and any error messages. It seems like they aim to address the issue and appreciate feedback to improve their services. The original email from Michelle expressed frustration at not being able to leave a review for the order, mentioning a message about not meeting guidelines. The customer wanted guidance on how to proceed with leaving reviews as they had done so for physical items before.

On September 6, [redacted], I ordered three items for my grandson's birthday. One package was marked as delivered but never received. After contacting Amazon customer service, they promised to replace all three items. However, only two items were replaced, and the third was refunded without explanation. Recently, I received an email demanding the return of the missing item by October 27, which is impossible since it was never received. This situation has been frustrating, and I would appreciate a prompt resolution. -Betti G.

I was browsing Amazon Prime on Friday and was interested in watching the first episode of Supernatural. I accidentally purchased it without going through the checkout process. When I tried to cancel, I was unable to do so. I requested a call back, but did not receive one. I assumed it was canceled since I rarely use Prime. However, I later found out it was not canceled, and I have been struggling to reach customer service due to difficulties calling with my arthritis. This experience has been surprising and disappointing since I have been a loyal Amazon customer for a long time and the episode wasn't even watched.

I bought a Cobiz Headlamp from your company on October 23, [redacted]. One of the headlamps stopped working and I tried troubleshooting with different batteries and the AC adapter with no success. I see that you offer a 10-year warranty and I would appreciate a replacement for the defective headlamp. I have attached a screenshot of my Amazon purchase and the current listing for the same item. Thank you for your attention to this matter.

I am experiencing issues with my Amazon account. I cannot view my orders or balance after purchasing gift cards online. I am unable to log in without encountering an error message since October 12. I need assistance as I believe I made a mistake with the order, opting for an e-code email delivery that required billing details I cannot provide since I am not in the United States. I am stressed and would like the order canceled with a refund to my Amazon account promptly. Your prompt attention to this matter is greatly appreciated as I cannot contact Amazon directly by phone. Thank you.

I recently purchased the latest Vivo U10 model which was quite expensive for me as I am currently facing financial difficulties with outstanding debts and loans. The order was placed on October 3rd and was delivered on October 8th. However, I have been facing challenges with Amazon's customer service. They have refused to replace the phone claiming it is functioning properly. They suggested I use an app called Blancoo to run diagnostics, but I find it unreliable and the tests are questionable. I am adamant about returning the phone for a refund. Despite the device being in good condition, the battery is depleting rapidly even when not in use, and it has become unmanageable. I am determined to obtain a refund and return the mobile device. I seek assistance in resolving this matter promptly.

Order# [redacted]-[redacted] Delivery by Amazon Tracking ID: TBA[redacted]00 Hello, I want to inform you that my recent order, which contained 5 items, was mistakenly delivered to the wrong address today. Fortunately, a kind neighbor who received the package by mistake brought it to my correct address around 6:00 P.M. Despite the delivery mix-up, the Amazon website still shows the package as out for delivery as of 6:45 P.M. This discrepancy seems to be related to the driver's error. I rarely encounter issues with Amazon deliveries, and I thought it was important to bring this to your attention. Thank you. Regards, John C.

Regarding my Amazon.in order # [redacted]-[redacted] and registered number [redacted], I am reaching out about my experience with tracking ID [redacted]41. On October 1st, I placed an order for a MI A2 with an expected delivery date of October 8th. However, on October 5th, I found that the status showed "received" despite no communication about delivery. I was informed by your team about the OTP process for orders over [redacted], yet they mentioned no OTP was generated for my order. This raises concerns about phone delivery without OTP, contact attempts, or ID verification. I investigated the delivery address site and found no Amazon delivery personnel present on the specified date. I kindly request a prompt and thorough investigation. Failure to address this issue may compel me to share my experience on social media platforms. Your urgent attention to this matter is appreciated. Thank you for your cooperation in resolving this matter efficiently to enhance service standards in India.

My user ID is [redacted] I did not receive two pouches of liquid Surf Excel Matic 2 liters each from an order placed on September 29, [redacted], totaling [redacted].00. The shipment was addressed to Raj Jindal with order number #[redacted]-[redacted]. Despite a courier informing me the pouches had leaked in transit, I never received the delivery. The delivery status indicates it could not be delivered/refused, and a refund was promised, but it has not been provided after more than 16 days. As a loyal customer, I seek compensation for the undelivered products and damages, totaling about Rs [redacted]. I have documented the leaked pouches with photos and request a refund for the undelivered items and compensation for the previous loss and damages. Thank you. Raj Kumar Jindal.

I recently signed up for the Amazon Prime free trial but discovered the next day that my mother already has a long-standing Prime account. Living in the same household, she authorized me as a user, and I placed my orders through her account. I promptly contacted customer service to cancel my remaining trial and prevent any future charges. I specifically expressed my concern about not wanting to be unexpectedly charged once the trial ended. Despite assurances from customer service, I still ended up being charged. As a single mom with a foster child, a deduction of $14-15 from my account has a significant impact. I am kindly requesting a reimbursement and a thorough check of my account to confirm that the cancellation was initiated the day after I signed up. Sincerely, Brooke Baker

I placed an order for a camera on October 3, [redacted], with order number [redacted]-[redacted]. Unfortunately, on October 15, [redacted], I received an email from supplier NCTwelve informing me that my order was canceled due to KYC issues. I'm now requesting Amazon to refund the money tied up due to the KYC matter. I believe Amazon should take responsibility for fulfilling my order since I placed it based on the camera's availability as advertised by Amazon, not NCTwelve. I have doubts about the reliability of the situation and trust that Amazon will ensure my order is completed.

I am concerned about the situation with Amazon. After speaking to customer service, they are suggesting that my computer has been hacked, reminiscent of a previous incident. They provided a phone number for me to call to address this problem, but I followed their advice six months ago and it cost me $[redacted] to resolve. Now, six months later, they are recommending the same costly solution. I am hesitant to proceed as I believe I should be protected for a year. I am having difficulty reaching this company for clarification. It's essential to monitor your account closely when dealing with Amazon to avoid any unexpected issues.

Tracking Number: 1Z811R[redacted]19 I was expecting a delivery from UPS to the Asian Development Bank (ADB) in Mandaluyong City, Metro Manila. However, UPS informed me that due to failed delivery attempts, an Amazon staff member, Mr. Dave P., instructed them to abandon the shipment. I have checked with ADB, and they have no record of UPS contacting them. To resolve this issue, I have updated my delivery address with Amazon to my private address in Makati City. I kindly request that the parcel be delivered to this new address.

Order ID: [redacted]-[redacted] After reaching out to the bank, they clarified that no refund has been processed. They confirmed that the transaction failed from your end, and each transaction generates a reference number regardless of its success. I have continually checked with the bank using the failed transaction ID, but no refund has been issued. I attempted the Amazon method for checking the refund status by texting [redacted] with the message "refund [last 4 digits of order ID]," and the response indicated no matching refunds were found. The message instructed me to check earlier refunds on the Amazon website. It is evident that there has been no refund issued by your end for the failed transaction to the bank. Kindly address and resolve this matter promptly.

There was an order totaling around $[redacted] made on my mother's Discover Card over a month ago. Neither she nor I authorized this purchase, and we are concerned as we did not receive any items from it. My mother is battling stage four throat cancer, and we are facing financial difficulties. My name is Peter, and it's just the two of us living here, although I have friends who visit occasionally. Can you please provide details about the purchase, including who it was sent to and any associated IP address or phone number? We are unable to investigate online due to lack of computer skills. We both work full-time, so we were not present to receive any package from this order. To help us, we kindly ask for the full amount to be refunded to her Discover Card. Thank you for your assistance. Peter V.

Hello, I recently had a concerning experience with a delivery driver in my neighborhood. On 10/16/[redacted] around 1:15 pm at [redacted] Green Holly Terrace, Silver Spring, MD [redacted], a white truck-like van with the partial license plate # UKL (possibly) [redacted] Va. Tags was parked in a hazardous manner. The driver's reckless behavior nearly led to a collision with my car. I couldn't capture the full license plate due to the rain. I kindly request that delivery drivers exercise caution and drive slowly in residential areas to ensure the safety of everyone. Despite this issue, I appreciate the service provided. I faced challenges reaching customer service, being disconnected twice before finally speaking to a helpful representative on the third call. I'm thankful for the assistance provided by a professional and kind gentleman after my concerns were raised.

Subject: Account Dispute Resolution Hello, I am reaching out regarding the recent account dispute we are experiencing. Our card number was compromised, resulting in disputed charges for orders we did not place. We are unable to access our account due to the card closure, causing difficulties with returns. We have made recent purchases using our bank card, which have been paid for. We are anticipating the arrival of the new card to resume transactions. Unfortunately, we are unable to modify payment information as the account is inaccessible. Attached, you will find the necessary documentation from our credit card company. Thank you for your prompt assistance in resolving this matter. Sincerely, A. R.

Hello, I am reaching out for assistance with a recent purchase I made through a seller on Amazon.com. I ordered a BTS product on August 23rd, and I received the order confirmation on the same day. Subsequently, I got a shipping confirmation on August 25th stating the item would arrive between September 10th and September 25th. Despite receiving emails prompting me to leave reviews and add protection to my package, I had not yet received the product as of September 29th. When I inquired about the delay on October 2nd, they mentioned releasing the order on September 27th, which contradicted their earlier communication. The seller claimed to have sent multiple messages about a pre-order issue, but I did not find any such messages in my Gmail archive. This miscommunication led to a negative review from me, which seemed to upset the seller as they accused me of dishonesty and disrespect. They refused my attempt to return the product and have been uncooperative regarding paying customs fees. Their aggressive responses have made me reconsider future interactions. I hope a resolution can be reached where the seller fulfills their commitment to cover the customs fee, as the product is currently at the post office pending payment. Order# [redacted]

Hello, I recently received order ID [redacted]-[redacted]. The package included four bottles of TRESemmé Shampoo. Unfortunately, the box was damaged, there was no protective padding, and two of the bottles were leaking due to loose caps, likely caused by the lack of padding during transit. I filmed an unboxing video to document the issue. You can view the video here: [redacted].

I placed an order for 22 items on October 14, [redacted]. On the 15th, the delivery person, Babu Bhandari, said my order couldn't be delivered due to a broken honey bottle. Surprisingly, I discovered the order was marked as rejected, which I never did. After reaching out to customer service, I requested a replacement, which was noted. However, today Amazon notified me of a refund instead of processing the replacement. I seek an explanation for not receiving the replacement despite my specific request and willingness to wait. I also question why I should not escalate this negligence to the Consumer Grievance Cell. I am awaiting a response and a solution as the treatment I've received has led to harassment, wasted time, and a lack of proper care from Amazon.com. If no satisfactory explanation is provided, I may have to involve the Consumer Grievance Forum. Thank you. - Vijayalakshmi N.