Amazon Customer Service Issues

I am Kantilal P. from Sagwara, Dungarpur, Rajasthan. On October 2, [redacted], I ordered a Steelbird helmet. Today, the courier informed me that they couldn't deliver it due to its size and asked me to pick it up. I requested delivery at Zeel Hospital, Sagwara, my workplace, but was refused again. I am still waiting for the courier person, named Mr. Dharmendra P. at [redacted]. What should I do now?

I recently ordered a t-shirt on Amazon, but I received the wrong item. After contacting Amazon customer service and explaining the situation, they promised to resend the correct t-shirt by October 10th. However, the item has not arrived yet. Despite returning the incorrect order, I have not received the refund. Although they claimed to have issued the refund to my bank account, the money has not been received. I am still awaiting the refund and the two Campus Sutra t-shirts as promised for today.

Dear Sir, I ordered a watch and today was the delivery day, but unfortunately, the watch has not been received by me. Even though an email indicated that the package was handed directly to me and signed by someone else, I have not received it. I tried to contact the delivery agent at +[redacted]56, but he has not been responsive after saying he would check. I would appreciate it if you could look into this matter as soon as possible as I still have not received my watch. Thank you.

I purchased the Ckitze BG-[redacted] 4x2 HDMI 1.4V Matrix Switch/Splitter on July 16th and paid for it in full online. The expected delivery was in August, but to my disappointment, I have not yet received the item or a refund. I have attempted to reach out to the seller through emails regarding the refund, but unfortunately, I have not received any response. I have already contacted Amazon twice about this matter, but the refund has not been processed. I kindly ask for assistance in resolving this issue.

Subject: Issue with MacBook Case Cover Order I am Costas Konnaris, contacting you regarding the order we placed for a MacBook Retina 13" Case Cover. Unfortunately, the item we received was larger than expected. We promptly returned it to Osman Store and have not heard back since. We kindly request for the correct item to be sent to us as soon as possible as we require it urgently. Address for Reshipment: 57 The Broadway, Crouch End, London N8 8DT (c/o shop Roxane) Thank you for your prompt attention to this matter. Best regards, C. Konnaris

I placed an order on October 3, [redacted], with order ID [redacted]-[redacted]. Initially, I anticipated a quicker delivery time and provided my current city address. However, due to unforeseen health circumstances, I need to relocate to my hometown for a month. I would like to change the shipping address for the order to ensure I receive the items personally, as they are valuable. Please assist me promptly with updating the shipping details for this order.

Recently, I've noticed a decline in the quality of Customer Service over the past few weeks. The representatives seem to lack the ability to properly address customer concerns and listen effectively. When I inquired about a complaint address, the representative was dismissive and insisted the issue would be resolved without providing the desired information. As a person with disabilities who relies on home deliveries, I've encountered issues with return pickups not being fulfilled as promised by UPS. Despite my clear queries, they often focus solely on refund timelines rather than addressing my actual questions or concerns. This disappointing level of service is a stark departure from the standard I've experienced since becoming an Amazon customer.

My Amazon account has been closed, and I received an email requesting my billing address, which I have provided multiple times without a resolution. Additionally, there were two unauthorized charges debited from my account. I need my account to be reopened to place an order. When I log in, the message on my account states that my information has been reviewed, but my account cannot be unlocked at this time. I am instructed to wait for further communication from Amazon. My email address is [redacted] I urgently require assistance with this matter. Thank you for your attention to my concern.

I have reached out to Amazon three times regarding an issue with my account, but unfortunately, they have not been able to help me effectively or address my concerns properly. My account was hacked on October 6th, and the email associated with it was changed without my permission to [redacted] from my original email [redacted] Despite being told my account would be suspended and I would receive instructions to recover it, I have not received any communication. The customer service representatives have been dismissive, stating my account doesn't exist or giving me vague answers about the resolution timeline. I am frustrated by the lack of support and concerned about any potential unauthorized activity on my account. I am eager to have my account restored and ensure that no unauthorized transactions have occurred.

Hello, my name is Kelly Dunlap. I noticed online that Amazon is hiring part-time workers for their warehouse. I have been trying for about two years to apply but couldn't make it to my interview due to issues with my car. I have a new car now and really want a chance to interview. I am unable to sign in because of a different phone number and email address. I need help accessing my account so I can schedule an interview. I have over 20 years of experience in warehouse and assembly line operations. Each time I try to log in for a job, there seems to be an issue preventing me from getting an interview. Please assist me in setting up an appointment. You can reach me at [redacted] or [redacted]. Thank you for your help, I just need the opportunity to speak with someone. Thank you.

I recently had to cancel an order placed on Oct. 3rd for Nevado hiking shoes and 2 audio cassette tape players from Amazon. Despite receiving about 10 emails regarding shipping issues, the process was frustrating. Initially, there was an error with my credit card number, which I quickly corrected. Then, the bank supposedly didn't accept the information provided. Subsequently, I was told I needed an Amazon gift card, which left me confused. Amidst the confusion, I received conflicting messages about the status of my order until finally deciding to cancel it today. I can't help but wonder if Amazon values my patronage given the difficulties encountered throughout this ordeal.

I purchased a Fitbit Flex 2 from Amazon in late September. However, on October 11th, I received three Fitbit bracelets that I did not order. The bracelets arrived in a poorly packaged envelope without any additional protection, and the tracker I actually ordered is missing. The envelope was hand-addressed and had no accompanying paperwork. I have been unsuccessful in reaching Amazon for assistance. The order was placed through Amazon, then redirected to Fruugo and finally Bargainshop UK. The package had a return address in Poole, Dorset, but the name is unreadable. The order number is [redacted]2, and the total cost was E202.55 debited from my bank account on September 25th. I wish to return the incorrect items and receive a full refund. Please advise on the necessary steps to achieve this.

Hello, I have not received the order containing the 4 items that were supposed to arrive today. This was supposed to be a guaranteed delivery today. The items were supposed to be received today with the shipping fees that were paid accordingly. The items were for our 3-year-old child's birthday, a birthday that will be ruined because no items will arrive on time. I am requesting a full refund of the total order amount, including the shipping fees, and that we keep all the contents of the order that will eventually arrive on Tuesday. Please do not cancel the order, we want to receive it on Tuesday as planned. I hope to be reimbursed as requested. Thank you for your understanding and prompt assistance in resolving this issue.

Dear Amazon Customer Service, I would like to raise a concern regarding my recent purchase of a Blackberry [redacted] 3G Bold phone. The device is not functioning properly, especially the battery performance. I visited the Connaught Place Blackberry Authorized Service Centre on 10 Oct [redacted], where they refused service citing the model's age and declined to provide a denial letter. On 11 Oct [redacted], I visited another Blackberry Authorized Service Centre in Lajpat Nagar, Delhi, and faced the same issue with denied service and no letter provided. If Blackberry does not support this model, why was it sold to me with a one-year warranty? I kindly request a prompt intervention on this matter and urge for a discussion with a senior Amazon representative regarding the situation. Thank you for your attention and assistance. Best regards, Himanshu Sharma

Dear Team, I am submitting a complaint about Amazon's deceptive practices. For the Diwali Season, Amazon advertised discounts on various products. On September 29th, I bought an Amazon Echo Dot and a Wipro Wifi-enabled smart LED bulb worth Rs1999/-. The app promised delivery by October 3rd and even displayed "Out for Delivery" on that day. To my surprise, I never received a call from the delivery partner. Despite this, the website claimed I had rejected the item, which is not true as I had not been contacted. As a loyal Amazon Prime member, I am disappointed by their lack of service. Despite numerous calls, they have not followed up effectively. Each time I call, they promise delivery within 2-3 hours, but it never happens. This morning, I was informed to wait another 24 hours, which is unacceptable. The products are in transit, and a refund has been initiated without my consent. I demand the items I purchased at the original price. The Echo Dot now costs Rs2499 and the LED bulb Rs842, significantly higher than what I paid. I do not want a refund; I want my items at the agreed-upon price. Despite contacting Amazon's customer service, including Mr. Aman who promised a gift voucher, I have yet to receive any resolution. Thank you.

I recently received this email notification from Amazon regarding a refund: Subject: Refund on order [redacted]-[redacted] Dear Customer, We wanted to inform you that we have processed a refund of $6.11 for your recent order [redacted]-[redacted]. This refund is for the Leigh Country TX [redacted] Aspen Single Rocker that you purchased, with the reason being an adjusted export fee. The breakdown of the refund is as follows: - Import Fee Deposit Refund: $6.11 The refund amount will be credited back to your Visa Credit Card. Refunds to credit cards typically take 3-5 business days to reflect in your account. However, refunds to bank accounts or pin-less debit cards may take up to 10 business days. If you have any questions about our refund policy, please refer to our Help section on our website. Thank you for your understanding. Sincerely, Amazon Customer Service

Hello, I received a $10 reward for signing up for Prime. Initially, I saw the reward in my account. Later, I placed an order without using the promotion, intending to save it for another purchase. Subsequently, the reward disappeared from my account. I did not find any explicit instructions stating that the reward had to be used on the first order after receiving it. I am unsure about the steps I need to take now and where I can locate the reward.

I ordered 5 CDs from different sellers on July 25, [redacted], with an estimated delivery between August 14 and September 18. It's now almost mid-October, and none of the CDs have arrived. The sellers confirmed they were shipped, but due to low individual values, they weren't tracked. I was advised to be aware of my country's customs laws. While I understand Amazon isn't responsible for customs, I suggest reconsidering selling to South African customers. This was my first and last purchase through .com. I wish I knew earlier to use .co.uk, which has better delivery processes. It's disappointing as I bought CDs not available in my country and spent a lot due to currency rates. It's frustrating, but I hope my feedback is heard for future customers.

Hello, my name is Ahmed and I live in Nigeria. I recently learned about Amazon extending its services to Nigeria, allowing for online delivery. Excited about this, I asked a friend in the United States to buy me an Amazon gift card worth $[redacted]. After loading the gift card to my new Amazon account and using it to purchase another Sephora gift code, my account is now awaiting verification. I have been unable to reach customer support directly for assistance. I am unsure about the charging process for online orders and would like to cancel my current order, have my Amazon account credited back, and learn more about ordering directly to Nigeria.

I am frustrated with the inconsistency from your representatives. I have experienced issues with multiple payments on my card for a subscription that should have been canceled months ago, resulting in unnecessary charges. I have yet to receive any refunds for these errors. It is disappointing that I now have to wait five to seven business days for a resolution. I am considering legal action, including contacting an attorney and involving the Better Business Bureau due to the poor customer service and lack of accountability. I have never used your product and will not recommend it to others. Extremely dissatisfied with the service provided.