Order* ***-*******-********I have purchased the ZEN** from Home Tech Solution and one o...

GetHuman3785311's Dispute a Charge issue with Amazon from October 2019

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You can also dispute a charge through the app. Once logged in, look up your ride under Your Trips, select the ride that you wish to dispute, then click "I would like a refund" and then select the reason for the refund request.
The issue in GetHuman3785311's own words
Order* ***-*******-********I have purchased the ZEN** from Home Tech Solution and one of these switches failed. After contacted Home Tech Solution I was instructed to contact manufacturer for warranty approval. After approval I was instructed contact and send the product back to Home Tech Solution for replacement and I complied. Home Tech Solution confirm of receiving the product but the new one was out of stock and he will send me one by end of September however refund for postage will send as soon as I will send him invoice from the post office. I have send it as per his request but never received refund for postage. I have tried to contact the seller again several times last few days but he is ignoring me and doesn't want to give me update. It is October ** now and no refund and no product replacement. I am afraid I got scammed and need your help. This kind of salers should be weed out from Amazon as they make you a bad name. Is there way of getting my money back? This was amazon prime as I generally only use Amazon Prime for protection and assurance. I hope you can help me. I can provide all the communication with original manufacturer and this seller. Thank you very much

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Amazon

Dispute a Charge issue
Reported by GetHuman3785311
Oct 17th, 2019 - 3 years ago
Not resolved
Seen by 5 customers so far
Similar issue to 222756 others
0 customers following this

Timeline

GetHuman3785311 started working on this issue
Oct 17th, 2019 11:03pm