I ordered and received a pair of Sorel boots, from Amazon, in a box marked, "This item...

GetHuman-duxianna's customer service issue with Amazon from August 2019

Help with my Amazon issue
The issue in GetHuman-duxianna's own words
I ordered and received a pair of Sorel boots, from Amazon, in a box marked, "This item has been repackaged in recyclable, frustration-free packaging because the original box was damaged in transit.” **Sorel boots normally come with care instructions and warrantee paperwork. This paperwork was NOT in the box. I have received no reply to my email to Sorel, and have not found an Amazon customer service number that is not specific to some other issue. Can you provide me with an Amazon customer service number or otherwise assist me in obtaining this paperwork?

GetHuman-duxianna did not yet indicate what Amazon should do to make this right.

How GetHuman-duxianna fixed the problem
I was having trouble finding a non-specific Amazon Customer Service number. *I found it on Google, not on Amazon, and it is ***-***-****. *And the fellow was wonderful - polite to a fault, had a great sense of humor, and went the distance to solve my problem. He actually got the Sorel boot company on the phone, when I couldn't manage to get connected to them through their website, and they explained how their warrantys work. That is enough. I am satisfied.
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Amazon

Customer service issue
Reported by GetHuman-duxianna
Aug 28th, 2019 - 3 years ago
Fixed
GetHuman-duxianna shared how to fix
Seen by 168 customers so far
Similar issue to 204286 others
0 customers following this
Items needed
Email address on the account
Order number
Name on the account
Billing address

Timeline

GetHuman-duxianna started working on this issue
Aug 28th, 2019 11:57pm
GetHuman-duxianna indicated the issue is not fixed yet.
Aug 29th, 2019 4:56am
GetHuman-duxianna indicated the issue is not fixed yet.
Aug 29th, 2019 5:01am
GetHuman-duxianna confirmed the issue is fixed. Hooray!
Aug 30th, 2019 9:51pm
GetHuman-duxianna confirmed the issue is fixed. Hooray!
Aug 30th, 2019 9:51pm

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