I ordered and received an Instant Pot Ultra ** recently, and when it arrived, it has no...

GetHuman3242249's customer service issue with Amazon from July 2019

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The issue in GetHuman3242249's own words
I ordered and received an Instant Pot Ultra ** recently, and when it arrived, it has no manual, recipe book, or quick reference guide (all shown as included in the box). I did a chat with an Amazon representative, and he told me I would have to send the Instant Pot back since there were missing parts (That's ludicrous! It would cost you more to return the Instant Pot and send me a new one than it would to mail the paperwork that should have accompanied it.) He also said I could buy these books at a local store and be reimbursed the amount of money I spent. Not possible, as I live in a small town that would not carry an Instant Pot manual, recipe book, or quick reference guide. Aside from the fact that I should not have to use my time to hunt down these items to purchase (when technically, I already purchased them with the Instant Pot). Since I've already paid over $*** for this item, I would like to receive the paperwork that was supposed to come with it. Please send these items to me. Thank you.

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Amazon

Customer service issue
Reported by GetHuman3242249
Jul 13th, 2019 - 2 years ago
Not resolved
Seen by 9 customers so far
Similar issue to 186966 others
0 customers following this

Timeline

GetHuman3242249 started working on this issue
Jul 13th, 2019 4:53pm
GetHuman3242249 indicated the issue is not fixed yet.
Jul 13th, 2019 7:01pm
GetHuman3242249 indicated the issue is not fixed yet.
Jul 13th, 2019 7:01pm
GetHuman3242249 indicated the issue is not fixed yet.
Jul 14th, 2019 2:46am
GetHuman3242249 indicated the issue is not fixed yet.
Jul 14th, 2019 2:47am
GetHuman3242249 indicated the issue is not fixed yet.
Jul 14th, 2019 8:30pm
GetHuman3242249 indicated the issue is not fixed yet.
Jul 14th, 2019 8:31pm