Amazon Customer Service Issues

Hello Amazon, I am Barry Foster, a long-standing Prime customer. I recently made an order for three items, one being a Diploma Cover for my wife's graduation present. I urgently needed it by Wednesday 7/17/19 for a dinner party. I am disappointed by the continuous changes in delivery dates. Despite being promised Thursday delivery, it was changed to Wednesday, and now my email claims Friday by 9:00 pm. Amazon also sent some of my items to the wrong address. This morning, a man with my package explained Amazon's mix-up. I rely on Prime's two-day delivery, but this delay is unacceptable. I pay Amazon well for quality service, and this experience is disheartening. I expect a resolution from Amazon as this is not the first time I face delivery issues. Thank you, Eli Foster.

I placed an order for an Apple Watch Series 3 on Monday, July 15th, expecting it to arrive by Thursday, July 18th with Prime's 2-day shipping. Despite a one-day delay, extending the delivery to Thursday was still acceptable as I needed it before Friday when I was leaving for two weeks. The watch was a gift for my father. I contacted customer service on Wednesday, July 17th, to inquire about the delayed shipment. Erin confirmed the item was in stock and assured me it would arrive by Thursday. However, when I checked on Thursday morning, the delivery was rescheduled to Sunday, four days later, without explanation. It's disappointing that Amazon, a prominent name, can change delivery dates without valid reasons and lack customer support.

I encountered an issue with an order I placed recently. Despite multiple attempts to contact customer service, I was unable to resolve the problem. Various reasons were given for the error message I received, but the outcome remained the same – I missed out on purchasing items at lightning deal prices. Even though the items were still in my cart, I couldn't buy them at the discounted rate. When I called back later, both the representative and the supervisor were unable to assist. The initial communication process was time-consuming, with a long wait for responses. I was informed that my cart timed out after 15 minutes, preventing me from making the purchase. During my call to Amazon, the noise in the background made it hard to hear the representative. After dedicating a significant amount of time to shopping and reaching out to customer service, I hope to resolve this matter and purchase the items in my cart at the lightning deal prices.

On May 24th, I was shopping on Amazon and saw a pop-up for a $[redacted] gift card. Excited but disappointed that I didn't win, I ended up purchasing face lotion and an eye serum for $4.95 each in shipping charges. To my surprise, I was later billed $94.99 on 6/7 by Chasing Beauty Routine CA and $97.88 on 6/10 by Vital Wealtho Serum FL. These charges were not for the products I received under the name Sophia Berton from Amazon. Despite my bank's denial of my complaint on July 10, I feel helpless as the companies refuse to resolve the issue. Chasing Beauty mentioned a trial but never disclosed any terms, whereas Vital Wealtho has been unresponsive. I am troubled by the unauthorized charges totaling $[redacted].79 and seek a resolution.

For the past three months, I have noticed that I am being charged $13.07 twice each month for an inactive account under my name, Michael C. Despite contacting customer service multiple times and being promised a credit for three months with no further charges, my account remains active. During my last call, the representative was unable to cancel the account and suggested I purchase a $[redacted] Google Play card for immediate resolution, which I found unreasonable. I have decided to discontinue my association with this company and request a refund for the three months of charges and no future debits to my account. I prefer not to engage with a company that employs rude and dishonest customer service agents.

I would like to request a refund for charges on my debit card for the past three months. I have noticed two charges of $13.07 each month, despite not having an active account for months. I would also like to cancel my wife's Prime membership and discontinue all services with Amazon. Despite being assured of refunds and cancellations multiple times, nothing has been done. The last representative I spoke with not only refused to cancel the memberships but also suggested an inappropriate method involving a Google Play card. I insist on all memberships being canceled, no more double charges on my card, and a refund for the past four months. I am extremely disappointed with the customer service I have received and have decided to permanently end my relationship with Amazon.

I purchased a Cressi snorkel set just before my holiday 3 weeks ago. During my trip, the snorkel's anti-flood tip jammed on the first day, causing me anxiety while snorkeling far from shore. My husband fixed it, but it jammed again immediately, leaving me unable to breathe properly. The device has stayed jammed, making it unsafe to use. I read many positive Cressi reviews before choosing this set, but its malfunction could have had serious consequences. Fortunately, with my husband's help, I made it back to shore without any lasting harm. Despite this, not being able to snorkel for the rest of my holiday was disappointing and frustrating, as it was one of the main activities I was looking forward to.

On Prime Day, I made a purchase of a Skip Hop Explore and More activity center for $92. Expecting a new item, I discovered it seems to be used upon closer inspection. The box was opened prior to delivery, a screw is stripped, and a piece that should have been separate is already attached. While open to buying used items, I'm dissatisfied with paying for a new one. I could have bought the same used item for under $50, much less than what I paid. My son loves the activity center, and I prefer not to deal with returning a large item. I believe some form of compensation is warranted.

My name is Kathy Ramirez, and my contact number is [redacted]. I have a dispute concerning Amazon Prime charges on my personal bank account ending in #[redacted]. Vantage West Federal Credit Union informed me of recurrent fees of $14.19 for May, June, and July [redacted]. I have not made any purchases from Amazon since April [redacted] and did not authorize these charges. I am requesting reimbursement for the three charges totaling $14.19 each for the mentioned months. Please reach me at the provided contact information. Consider this a formal demand to halt any transactions from Amazon on my bank card ending in #[redacted]. Thank you.

My spouse (C.H.; email: [redacted]) purchased a replacement Samsung filter for our refrigerator. After installing it, we experienced a leak due to a loose O-ring. I fixed the issue and monitored it closely. To prevent similar incidents, I suggest checking the O-rings on these filters for defects. I also request confirmation that this is a genuine Samsung part. We typically only use Samsung products and have not encountered issues in the past. The water damage to our floors is secondary. Thank you.

On Prime Day, I placed an order for a Firestick, Kasa smart plugs, and an Amazon Show 5 with Order# [redacted]-[redacted]. I then received an email stating the package was undeliverable due to damage and a refund was being issued. Instead of a refund, I would prefer a replacement. After contacting Customer Service, an associate explained replacements were not possible due to items being out of stock. I requested to wait for the backorder on the items, but the associate could only offer to transfer the call or provide a refund. As I was pressed for time, I was unable to wait for the backorder. I would like my order to be fulfilled at the Prime deal price. The Amazon Show is available on July 24th, the Firestick on July 29th, and the Kasa Smart plugs are currently in stock. I am a loyal customer willing to wait for the order to be fulfilled as originally intended. Thank you, Jeanne.

On May 22nd, I placed an order for an Olee Sleep 10-inch gel-infused memory foam mattress in queen size. My order number is [redacted]-[redacted], totaling $[redacted].51. Unfortunately, the order never arrived, and after contacting Customer Service, a replacement order (number [redacted]03-[redacted]) was sent on June 2nd. I returned the original item as instructed upon receiving the replacement. However, by June 27th, I had not received the initial order but was billed $[redacted].51. After speaking with a supervisor, a refund was issued to my Amazon card for the original amount, ending in [redacted]. Despite this, I am still receiving emails indicating I owe $[redacted].51. I have documented proof that I should not be charged for this product due to the complications faced. The supervisor assured me a new item would be sent at no additional cost. Please rectify this situation promptly, as it has been a stressful experience.

I placed an order for GK hair colour protection shampoo and conditioner on 16/07/19 using my registered mobile number, [redacted]. The expected delivery date was 19/07/19. Unfortunately, I faced difficulties trying to reach out to the contact number +[redacted]44 as it was either busy or the responses were vague and rude. After a conversation with an Amazon representative assuring me of the delivery by 9 pm, the product was still not delivered claiming I didn't respond to calls, which was false. Even after providing an alternative contact number, the product was not received. Later, I received a message at 4:30 pm stating the product wasn't delivered due to non-payment, which was incorrect as I was never contacted for it. I lodged a complaint against this issue and seek appropriate actions to rectify this matter promptly.

I am experiencing issues with my recent order delivery. Initially, the order confirmation indicated that all items except one would be delivered the next day, with free Prime shipping. After the order was processed, the delivery dates changed with one item arriving in three days, and the next day delivery item now delayed until Monday. This unexpected delay is causing inconvenience as I needed three of the items by Friday for a project. It is frustrating that there is no option to cancel the delayed item and seek a faster alternative elsewhere. Providing accurate delivery dates is crucial for customer trust, and I hope this issue is resolved to ensure a smoother shopping experience in the future.

I recently initiated a return process for an item and was required to print a "Return Label" that indicated "Postage required." I paid $64.23 for the shipment. I was surprised when the post office clerk mentioned that usually, customers receive a "return label" from Amazon to avoid upfront shipment costs, which are deducted from the refund. Considering the high return fee of $64.23 for an item bought at $[redacted].99, I am hesitant about the return process. The image of the product did not clearly display that it was not a rectangular mat, which was disappointing. I have been a loyal customer, but the return shipping cost is excessive. If I don't see a reduction in the shipping fee, I may reconsider future purchases with Amazon. I also attempted to exchange the item for a 46X60" rectangular mat but encountered difficulties online.

I recently initiated a return for order #[redacted]-[redacted] (Coleman Beach shade) and require a refund of $35 plus tax for the original payment made. I am frustrated with the customer service experience as the delivery was delayed three times. The initial order was canceled ([redacted]-[redacted]), and the funds were turned into a certificate to purchase the same item again for rescheduled delivery. Upon returning the item received, I noticed that the refund amount was showing as $0. I hope to receive a refund for the amount paid for the first order once the item is returned this week. I have noticed a decline in Amazon's customer service over the past year. The communication with the representatives has been challenging due to language barriers and scripted responses, causing misunderstanding of the issues at hand. Despite being a loyal Prime member, the recurrent delayed deliveries have been disappointing. I am hesitant to contact customer service again as I am unsure if my concerns will be effectively addressed.

As an Amazon Prime member, I, like many others, have noticed a decline in the reliability of their delivery service, especially when packages are handled by Amazon's own delivery system instead of UPS. More than half of my recent orders shipped this way have been delayed or not arrived at all, which is frustrating. For instance, an 11-item order that was due today did not show up. Instead, I received a message apologizing for the delay and asking me to wait until Wednesday for further updates. This has become a common occurrence. The essence of having Prime is to receive items promptly as promised when ordered. Sadly, the recent delivery issues are diminishing the convenience and efficiency we once relied on with Amazon. The customer service experience has also been disheartening, with unhelpful representatives and ineffective transfers. Considering the downward trend, it might be necessary for dissatisfied customers to pause their Amazon orders to convey the message effectively. If you are facing similar challenges, I encourage you to consider this approach. Thank you for your attention. cc: Jeff Bezos

I recently returned items I purchased on Amazon, and I received a refund confirmation indicating that my refund was processed on July 12th. It has been over 5 working days, and I have only received refunds for about two items, totaling 20%. The remaining items, totaling 80%, have not been refunded. I am reaching out for assistance regarding this matter. My Amazon account name is "kidfox steven." The shipping information for the order placed on June 27, [redacted], Order# [redacted]-[redacted], is as follows: Steven Kiggundu Kidfox Tuishincho 1-62, Winds II A [redacted] Kasugai Shi, Aichi [redacted] Japan Below are the items for which the refund is pending: 1. Lugz Men's Strutt LX Boot - $59.96 2. Timberland PRO Men's Millworks Chelsea Composite Safety Toe Industrial Boot - $[redacted].95 3. Harlembling Solid [redacted] Sterling Silver Men's Ring - $44.99 4. Harlembling Solid [redacted] Sterling Silver Men's Iced Out Rolo Chain Or Bracelet - $[redacted].99 5. ZEROYAA Mens Night Club Metallic Gold Suit Pants - $19.95 6. Harlembling Solid [redacted] Sterling Silver Men's Iced Out Rolo Chain Or Bracelet - $[redacted].99 I would appreciate your assistance with this matter. Feel free to request any additional information needed. Thank you.

Dear Customer Service, I am reaching out because my boyfriend has been missing since our last communication on July 13th, and there has been no news about him since then. We have known each other for 8 years and communicate daily through the internet. His name is Richard Michael Gardner, and he lives alone in his house in New Jersey. He mentioned he drives one hour each way to work at an Amazon warehouse, where he works part-time from Wednesday to Sunday, from 9:00 pm to midnight. I have tried calling him at [redacted]-[redacted]-[redacted], but there has been no response. I am concerned about his well-being and just want to know if he is still going to work or if something has happened to him. I am unable to travel to the U.S. as I live on a small farm in New Zealand. If you could provide any information about his whereabouts, I would greatly appreciate it. Sincerely, Shibin Zhang

The Kindle app for Windows kept crashing and prompted me to reinstall it. Upon trying, I was led to a yellow page with a support phone number. My initial support call didn't go well; the representative seemed frustrated and unfamiliar with technical terms. After being transferred to tech support, I learned that my account needed an update to proceed with the download. The tech support agent abruptly ended the call before providing further assistance or Amazon's contact. It has been a frustrating experience, and I am baffled as to why my account, which I've actively used for orders, needs updating. I seek assistance from a knowledgeable English-speaking representative who can guide me through the process without disconnecting abruptly, unlike my previous encounters. What should have been a straightforward app reinstallation turned into a confusing ordeal.