Amazon Customer Service Issues

Hello, I noticed that my delivery was marked as completed on Friday, but I haven't received my order. Unfortunately, the delivery driver who hit me with her truck in the past, due to my previous missing package and complaint, seems to be the one assigned to my delivery. I suspect my package might have been delivered to someone else or left at my door, against my request, as I am currently recovering from back surgery and cannot easily get to the door. This situation with the repeated involvement of this driver is causing me distress and makes ordering from Amazon difficult. I have already faced issues with deliveries from third-party sellers and encountered the same driver after my surgery. Following complaints filed by myself, my building manager, and a neighbor, I was expecting Amazon to reach out after these incidents. Thank you for your attention to this matter.

I would like to permanently close my Amazon account and have all associated records removed, including my credit card information. I do not plan to reopen this account or open a new one. I prefer to handle this via email. My login email is [redacted] I am William J Henderson residing at [redacted] Summit Ave E, Seattle, WA [redacted]. The account has a long history without any outstanding payments, order, shipping, or service issues. While I have not used the account recently, I do not have any complaints against Amazon. The decision to close the account is personal, and I appreciate your assistance in carrying out the closure. Thank you.

Hello, I have been a loyal Amazon Prime member for a long time and frequently shop online with Amazon. Recently, I encountered an issue where I changed my mobile phone service from AT&T to Verizon and was unable to keep the original number I had provided for receiving One Time Passwords (OTPs) from Amazon. Consequently, I got locked out of my Prime account. Despite reaching out to Amazon Customer Service three times, I have not received assistance with this matter. The representatives advised me to submit an official document with a photo, like my driver's license, to verify my identity and bypass the OTP process. However, each time they sent the email with the link for document submission, clicking on it directed me to the login page requesting the OTP, which I could not receive due to the outdated phone number linked to my account. This ongoing issue has prevented me from accessing my account and shopping on Amazon. I am seeking a solution to update my mobile number for receiving OTPs and regain access to my account. Your prompt attention to this matter would be greatly appreciated. Thank you, Jacques F.

Dear Sir/Madam, I am reaching out to address an important concern regarding accessibility for individuals who are Deaf. My son recently downloaded the movies "Batman Begins," "Cast Away," and "Chopper" only to find that there are no subtitles available. I have noticed that in the Rocky series, subtitles were not initially included but were later added, which was greatly appreciated. Given the popularity of films like "Batman Begins," "Cast Away," and "Chopper," it is disappointing that subtitles were not included from the start. Having closed captions (CC) available from the beginning would greatly benefit the Deaf community and their families. I am curious if there are any plans to update the aforementioned films with CC or if there will be more CC options available in the future, similar to what Netflix offers. Is there a way to download CC even if it is not currently advertised? I kindly request your assistance in addressing this matter and look forward to your response. Sincerely, Selma Faust

My twin mattress order seems to have been delivered to the wrong address according to UPS. The Amazon tracking indicates it was delivered to me in Virginia, while UPS shows it was delivered in New Jersey. A replacement order was set up by a customer service representative, but there are still complications. The order details and shipping addresses from Amazon do not match those from UPS, using the UPS tracking number from Amazon. Surprisingly, I received my package, but the UPS tracking number did not match the one on my Amazon order page. I have my items, but there may be a duplicate shipment on the way.

Subject: Issue with Package Delivery and Packaging Quality Order Number: [redacted]-[redacted] Selected Item: BLU Vivo Go 6.0 HD+ Display Smartphone with Android 9 Pie - Black Dear customer service team, I'm reaching out to address an issue with my recent order. The packaging for the item I received was open, which is not the standard I expect from a reliable platform like Amazon. As a frequent shopper, this has been the first time I've encountered such a problem with a shipment. Regrettably, even though the tracking information shows that my package was delivered, I haven't actually received it. This discrepancy is concerning, and I'm seeking assistance in resolving this matter promptly. I kindly request your support in processing a full refund for the undelivered package. Your attention to this matter would be greatly appreciated. Thank you for your assistance. Sincerely, Pedro

Subject: Urgent Refund Required for Shipping Charges on Visa Dear Amazon Customer Service, I am writing to address the ongoing issue with failed deliveries and the incorrect reimbursement method for shipping charges on my orders. Despite multiple requests, the shipping fees of $10.80 for order [redacted]-[redacted] and $11.21 for order [redacted]-[redacted] were mistakenly refunded to gift cards instead of the Visa card initially charged for the items and delivery. I have been patient in seeking a resolution, but it is imperative that you correct this error promptly. Failure to refund the total amount of $22.01 to my Visa for the shipping charges will leave me with no choice but to pursue legal action through the Small Claims Court. It's important to note that using gift cards to incentivize further purchases is considered deceptive in Michigan. I respectfully request that you rectify this matter at the earliest convenience to avoid any escalation. Kindly process the refund to my Visa account immediately. Your urgent attention to this issue is greatly appreciated. Sincerely, James Mahle

Subject: Refund to Visa, not Gift Cards, for Failed Deliveries Regarding two recent failed deliveries with order numbers [redacted]-[redacted] and [redacted]-[redacted], I have requested multiple times to have the shipping charges of $10.80 and $11.21 refunded to my Visa instead of being issued on gift cards erroneously. These mistakes have not been rectified, and I am now compelled to seek resolution. I urge Amazon to promptly refund the total amount of $22.01 to my Visa for the latest failed shipment. Failure to do so will lead me to file a claim in the Small Claims Court for appropriate action. Using gift cards to enforce additional purchases is considered deceptive in Michigan. Please address this matter immediately to avoid legal proceedings. Future lack of cooperation will result in escalation to legal action, with this correspondence serving as evidence. Sincerely, J.M.

I recently purchased a vacuum from Amazon UK without realizing the voltage difference with the US. I am now trying to return the item, but the return shipping cost is $[redacted]. After discussing this with multiple customer service representatives, one advised me to proceed with returning the item and assured me that once they receive it and I send them the shipping receipt, they will refund the shipping cost.

I have been an Amazon customer for a long time. I used to be satisfied with the Customer Service until now. I bought a Breville Espresso Machine for $[redacted].96 on 7/17/10, and shortly after the price dropped to $[redacted].99. Despite contacting the company, I was not pleased with the response. Even speaking to supervisors didn't help. On my last call, I was promised a call back on Sunday at 9PM, which was unclear. The suggestion was to return the item for about $19 and reorder it at the new lower price. I am now considering cancelling my Prime Membership and shopping at Walmart due to their better prices. I hope Amazon can address and resolve this issue promptly.

As a long-time Amazon customer, I have noticed that the delivery drivers often do not knock or ring the bell when delivering packages. This lack of notification can lead to packages being left unattended on the front porch for extended periods. I believe it would be beneficial if drivers were required to alert customers upon delivery to minimize the risk of theft. Furthermore, I have observed that packages are frequently left in plain sight of the street, increasing the chances of theft. I have suggested alternative locations, such as under a bench on my front porch or in a small alcove, where packages could be placed out of sight for added security. I kindly request that Amazon educate its drivers on these matters to enhance the safety of all delivered packages. By implementing these simple steps, I believe there would be fewer complaints regarding theft, and customers would have a better overall experience with their deliveries. Thank you for your attention to this matter. - Dianne S.

Hello, I need help with my Amazon account. The original email associated with it, [redacted], has been deleted due to inactivity. Consequently, I cannot sign in or receive a one-time password. I recently bought a Kindle Paperwhite with a Kindle Prime membership using a new email, [redacted] How can I access my previous Kindle Cloud books on the new device? I've used the same billing information for all purchases. Thank you for your assistance. Regards, Mike J.

Hello, my name is Rahul. Today, I had a very unpleasant experience with Amazon delivery. The delivery agent, Suresh Babu from Marthandam Amazon Delivery Unit, claimed he couldn't find my address without actually attempting to locate it, even though I provided my house number and landmark. He rudely instructed me to pick up the item from their office, far away. When I called him out for not being at my location as he mentioned, he made excuses. His unprofessional behavior and lack of courtesy are disappointing. He failed to contact me from a proper CUG number and was uncooperative. His argumentative and disrespectful attitude reflects poorly on Amazon's customer service.

Hello, I am writing to inquire about my order #[redacted]-[redacted]. I placed this order on Monday, 7/15, with an expected delivery date of Friday, 7/19. However, the order was not shipped by this date as originally stated, and the new expected delivery date is now Friday, 7/26. After receiving multiple email updates with changing delivery dates, the most recent indicated delivery on Monday, 7/22 by 9pm. Unfortunately, the delivery date changed again to be between 7/23 - 7/24 at 9:30pm on 7/22. I am seeking clarification on the reason for the frequent changes in delivery dates and the delay in receiving my package. Your prompt response addressing these issues would be greatly appreciated. Thank you for your attention to this matter.

I have experienced issues with my Amazon.ca accounts being continuously closed without valid reasons. Despite confirming my information with my bank, my accounts are still being shut down. I have used various email addresses including [redacted], [redacted], and [redacted] Each of them has been cancelled, and I am concerned about not being able to shop with Amazon.ca anymore. I would appreciate it if this issue could be resolved so I can continue using your services. Thank you for your assistance in advance.

My Amazon account was hacked, leading to an attempted order from India that my bank declined. Amazon then closed my account, cutting off access to Prime and all related services, despite just renewing my membership. I am now left without support for multiple Amazon devices. I requested refunds for all purchases tied to the account but have received no guidance from Amazon. They promised an email within 24-48 hours to explain, but all I received was a notice that my account was closed, then later claimed it was under review. To add insult to injury, someone claiming to be the hacker even emailed me. Bogus.

Hello! I'm having trouble accessing my account because it's currently locked for "security reasons." I'm supposed to have received an email with instructions on how to unlock it, but unfortunately, I haven't received such an email. This issue first occurred 2 to 3 weeks ago when there was a problem with my daughter's card and her bank account, causing my account to be locked. After speaking with a representative, my account was successfully unlocked within 24 hours. I would greatly appreciate it if someone could provide me with an explanation as to why my account has been locked again. I go by the name L. Lauzen-C. and my login email is [redacted]

Hello, I recently signed up for a free 6-month trial of Amazon Prime Student. I made sure to select the option to receive an email reminder before my membership renewed. Unfortunately, I did not receive the reminder and was charged £3.99 on July 22nd. I had every intention of canceling before being charged, so I feel it is unfair to have been billed due to the lack of a reminder email. The order details are as follows: Amazon.co.uk order number: D01-[redacted]-[redacted], Order Total: £3.99. I kindly request a refund for this charge and for my Prime membership to be canceled. Thank you for your assistance. Best regards, Jessica B.

Earlier today, I discovered an interesting workaround with prepaid MasterCard and Visa gift cards on Amazon. I found out that I could purchase digital gift cards using these prepaid cards and then send them to myself via email to use on Amazon. I successfully tried this with a $20 MasterCard and then with a $[redacted] Visa card intended for my graduation. Unfortunately, I mistakenly used a Visa card with no funds, leading to my account being locked and closed due to connections with other closed accounts, which was my only account. Although I have created a new account with the same email, I am seeking assistance to retrieve the $20 from the initial gift card. I appreciate your help in resolving this matter promptly. Thank you.

I bought a hose for my daughter's new home but mistakenly swapped the first two digits of the address. The USPS returned it to the seller. I corrected the address on Amazon, but the item was already on its way. A week later, it was sent back to the seller. The seller says I can only get a refund from Amazon. When I tried to repurchase, the price had increased by $10. Can anyone assist me with this issue?