Amazon Customer Service Issues

I received two out of three items today, but the third item, which was my dog's food and quite urgent, was missing. I know from past experiences that it usually arrives separately. I contacted customer service and they assured me it was still in transit. However, I had hoped it would have been part of the Amazon orders I just received. If they had informed me earlier that they couldn't guarantee delivery today, I would have pre-ordered it to arrive tomorrow. It's now past 9 pm, and after calling multiple times, my trust in their delivery service has diminished. Due to the company not being clear with me, my dog is without food tonight, and I am at work unable to help. This experience has left me upset and disappointed in their customer service. I may find it hard to trust important orders in the future as Amazon has let me down again when I needed them the most, especially with something as crucial as my dog's food. Sincerely, A frustrated and disillusioned customer, Smh

I purchased a Samsung M20 mobile phone on July 13, [redacted], with a deadline for replacement set for July 23, [redacted]. Contacted Amazon service center on July 22, [redacted], regarding battery backup, hanging, and heating issues. After performing a factory reset, issues persist with battery drainage and overheating while charging. Today, on July 24, [redacted], I spoke with Amazon service, and Mr. Siddharth declined replacement and could not resolve the battery drainage problem. Spent over 1.5 hours discussing the matter, wasting time and money spent on purchasing from Amazon. As a working woman, time is precious, and mobile usage is essential. Engaged in lengthy conversations with Amazon and Samsung customer service to no avail. Please urgently address the battery drainage problem as this will be my last purchase from Amazon. Regards, Jigna Parmer.

I purchased two $99 room dividers, but they arrived with a white material in lines and a dark material. Additionally, there were broken bamboo pieces and one of the boxes was torn. I opened one divider and did not like it. I want to return them without paying for return shipping. After the return is processed, I may consider buying two different screens that are $20 to $30 more each. I would like to discuss these issues with a representative as the screens I received look nothing like what was shown online. I believe the return should be handled carefully before I proceed with a new order. Thank you.

I would like to raise a formal complaint against Amazon regarding a Prime Membership "bait and switch" incident that occurred with Order # [redacted]-[redacted] placed on Monday, July 15, [redacted]. I was informed that the delivery, originally set for today, has been delayed until August due to a "supply" issue. Ironically, I managed to purchase the exact same Amazon Echo Dot Ver. 3 today for a higher price with a confirmed delivery date of Friday, July 26th. This appears to be a clear case of "bait and switch," where sellers fail to deliver the promised item within a reasonable time frame. The purchase involved two Echo Dot Ver. 3 at the special price of $44.80. Such practices are unethical and unprofessional. Kindly reach out to me soon to address the consequences of this misleading transaction. Thank you for your attention and cooperation.

I recently ordered an air pump from the warehouse which arrived with damaged packaging. Despite expecting the product to be fine, after inserting eight new D batteries, it did not work. My concern is the price difference; the warehouse item costs me $4 while the new replacement is $14, making me spend over $10 more due to receiving a faulty item initially. Customer service mentioned they couldn't reorder it because it's a warehouse item. I urgently needed the pump for a client tonight, which is now impossible. I believe Amazon should reimburse me the $10 price discrepancy between the new purchase and the faulty warehouse item. As a loyal Amazon customer who spends thousands annually, I anticipate a higher level of customer service.

I am writing on behalf of Ms. Connie Wei who was expecting a pick-up service for multiple items to be returned to Amazon on July 20. Unfortunately, the pick-up never occurred as scheduled. The items to be returned include products such as New Balance Girls' Urge V2, a Padlock with a 4-digit combination, TSA Luggage Locks, and others listed in detail below. The pick-up address provided for these returns is at Solana Apartment Homes in Irvine, CA, United States. Ms. Wei appreciates knowing when the pick-up service will be rescheduled. Please do not hesitate to reach out if additional information is required. Thank you, Joey Siu On Behalf of Ms. Connie Wei

Good morning, I felt misunderstood as my issue was not accurately addressed by all three representatives. They seemed too quick to assume the problem without hearing me out. My Order #[redacted]-[redacted] was not delivered as stated. The website lacks an option for "Not Delivered" when requesting a replacement. The tracking indicates delivery to the mailbox, which did not occur. We often face misdeliveries from USPS due to address similarities with our neighbors and confusion between street names. Due to Amazon's handling of this situation, I am rethinking using it as my main online shopping platform. Regards, Don F.

On 25-07-[redacted], I purchased a Sanskrit book and paid in full using my credit card. The money was debited from my account, showing the payment as successful. However, shortly after, a message indicated that the payment was unsuccessful and the book was not shipped. I am a loyal Amazon customer and am now concerned about the whereabouts of my book and the money. I am eagerly awaiting necessary actions to resolve this issue. Thank you.

Subject: Assistance Needed with Missing Books Dear Amazon Customer Service, I have been a loyal customer for around a decade, having purchased over [redacted] Kindle books from Amazon.com. Today, while reviewing my Kindle library, I noticed that five books I bought in [redacted] and [redacted] are missing. I never purchase Kindle books from any source other than Amazon.com. I kindly request your assistance in resolving this matter. The missing books are: - THE ZOOT SUIT RIOTS - purchased on January 28, [redacted] - NOTES FROM UNDERGROUND (DOSTOYEVSKY) - purchased on October 13, [redacted] - HALICARNASSUS - purchased on December 14, [redacted] - THE SPIES WHO NEVER WERE - purchased on February 25, [redacted] - SEXTANT - purchased on February 25, [redacted] I urge you to verify my purchase history, as these books seem to have not been delivered to my Kindle or email. I am currently in Turkey, and my temporary contact number is (90) 0[redacted], with my email address being [redacted] Your prompt attention to this matter would be greatly appreciated. Please feel free to contact me if needed. Thank you for your understanding and assistance. Best Regards, Jake Schwartz

I recently received an email from Toll mentioning that my item couldn't be delivered due to an address issue. Even though Toll regularly delivers to my house, they mentioned that Amazon stopped the delivery. I've been trying to reach Amazon for an hour, but all the numbers I tried led to dead ends. Toll advised me to contact Amazon to confirm my address so they can deliver the package. Unfortunately, getting hold of Amazon representatives seems impossible. I'm located in Australia and unsure how to proceed with this issue. This is my first time buying from Amazon; usually, I use eBay without any problems. It's frustrating to encounter two major issues within two days of my first Amazon purchase. Any advice on how to resolve this would be greatly appreciated.

I bought a Hamilton Beach ice maker for my parents as a Christmas present. However, we didn't test it right away because they were getting ready to go on an RV trip and were also selling their home in the meantime. Unfortunately, when they finally tried to use it, the ice maker didn't work at all. To make matters worse, the product is now out of its short warranty. This was incredibly disappointing as they had to buy ice multiple times while traveling, costing them a lot of money. We reached out to the seller, who directed us to the manufacturer. Despite my mom contacting them multiple times, they've been unhelpful and evasive. Yesterday, she was on hold for over an hour with no resolution in sight. It seems like we won't be getting any support from the manufacturer.

I am writing about my order, Order ID: [redacted]-[redacted]. I received an email from the seller stating that due to damage to the product, they cannot fulfill my order until it is back in stock. They suggested canceling the order through my Amazon dashboard, but I cannot find the "cancel" button. Can you assist me with canceling this order? Thank you.

I lodged a complaint yesterday since I have not received a refund of Rs. [redacted] for an order I cancelled before departure but after dispatch. The item I purchased was Charak Pharma Sumenta for Rs. [redacted], with a Rs. [redacted] cashback which I received, leaving Rs. [redacted] to be paid. Unfortunately, I have not received this amount back yet. I am disappointed with the lack of response from Amazon. I engaged in a chat with a representative yesterday who mentioned that their senior would follow up with me, but I have not heard anything yet. Please provide an update on when I can expect to receive my refund. Thank you.

When I reached out to Hermes about returning a product from Italy while on holiday, I was informed they would not accept it, resulting in a loss of over £[redacted] for the product and an additional 50 euros spent on returning it to the UK. For further communication, you can reach me at englishconversation@hotmail. it or [redacted] Here is a summary of my conversation with Amazon’s live chat support regarding my Dell computer laptop purchased on July 18, [redacted]. The laptop has been experiencing multiple errors such as system crashes, frozen touchpad pointer, difficulties in restarting, and trouble with the Dell transformer recognition. The customer service representative, Michael B., suggested a return label for a refund or contacting the manufacturer for warranty repair options. I provided my UK address and an alternative address in Italy for sending the laptop back, with the return label not being prepaid for international returns. The conversation ended with the return label being sent to my email address [redacted]

Dear Sirs, My name is Hugo Violante from Buenos Aires, Argentina. My cell number is [redacted]. I have encountered an issue with my email account registered on Amazon. The Yahoo email address ([redacted]) I used for my Amazon account got closed unexpectedly, and now I am unable to access my Amazon account as the OTP verification code is being sent to the now non-existent email address. Unfortunately, I do not recall having a phone number associated with my account. I own a Kindle fire and have made purchases on Amazon's cloud. It is essential to me to resolve this matter promptly to retain access to my account. I appreciate any guidance on the steps to rectify this situation. Thank you for your prompt assistance. Best regards, Hugo

I recently placed an order for an auto part but mistakenly ordered the wrong one. I then promptly ordered the correct part and attempted to return the incorrect one. Upon contacting customer service for a return receipt, I was informed that the company, Drivestar Auto, needed to send that to me. After Amazon offered to forward an email request for the return receipt, Drivestar Auto did send it to my email for printing. Unfortunately, I lack a printer and requested they mail it instead. Despite explaining this in an email, I was hung up on by the customer service representative. When I tried to call back to resolve the issue, the person who answered, named John, had a strong accent and also hung up on me. I am quite disappointed by the treatment I received and still require the return receipt to be mailed to me at [redacted] Fir Court, Augusta, Georgia, [redacted].

I placed an order for the CD "O.J. Simpson, Made in America" on June 30, [redacted]. I initially thought I had cancelled the order, but upon checking online, it indicates the purchase was made. Recently, I discovered the charge on my Visa bill for the CD, yet I have not received any shipping confirmation or notification. My previous orders do not show an order number for this item, possibly due to it not being shipped. I would appreciate assistance in ensuring the CD is delivered to me as I intend to keep it. My details are as follows: Barbara Allen, [redacted] N. 16th Street, Cambridge, Ohio. Thank you for your help.

The product reviews on this page do not correspond to the listed item. The product shown is the Tilson Thomas recording of Beethoven Symphonies 4 & 5, while the provided reviews are for Hogwood. Despite having brought up this discrepancy before without resolution, the issue persists. If this attention to detail aligns with your own standards, could you perhaps direct me to where I could submit an application? This additional income would be greatly appreciated. [redacted]

I recently ordered two items totaling over $25 for one-day shipping to arrive today. Unfortunately, I just found out they won't be delivered until tomorrow, which is disappointing since they are for my niece's birthday party tomorrow, which starts at noon. My mail usually arrives after 2:00 PM, and I have a long drive ahead. I am unable to contact customer service via phone due to my anxiety, and the app is not working well on my phone. I hope this email reaches the appropriate customer service team as I've been struggling to find a contact email all day. My Amazon account email is [redacted] I have not been receiving the email option in the help center and could use some assistance. Thank you.

I placed an order on July 20, [redacted], and made the payment. However, I have not received the item yet. According to the order details, the expected delivery date was July 26, [redacted], and it should have arrived yesterday. Unfortunately, the tracking information is not available. Although I received an email stating that the order was delivered, I have not actually received it. I am hoping for a prompt resolution to this issue and that the item will be sent to me soon.