Amazon Customer Service Issues

I placed an order that I later realized was a mistake. I tried to cancel it but couldn't due to timing. I refused delivery on May 15, [redacted]. Despite this, my Visa statement on June 23, [redacted], showed no refund, just a charge from May 22. The courier falsely claimed to have handed me the order when I had refused it as instructed. I cannot find how to contact customer service through chat to address this refund issue. I have encountered this problem before and spent hours searching for contact information without success on the website. It seems challenging to reach customer service, leading to frustration and losses for customers like me. - Val J.

I received my order with a damaged shipping package and two out of the four k-cup boxes were also damaged inside, causing coffee to leak. I had difficulty finding this live chat support, so I attempted to leave a review which was rejected without explanation. I have been a loyal Amazon customer for years and after reviewing the guidelines, I'm confused as to why my review was denied. It seems like a harsh response for pointing out the condition of the delivered package. I would appreciate clarification on which rules I violated to have my review denied.

I reached out to your complaint representative, who contacted a UPS supervisor regarding a delivery issue. She assured me she would connect me with the supervisor, but after waiting on hold for 5 minutes, I had to hang up. Due to my disability and inability to drive, I can't make it to a pickup location (Savaminit Market) to retrieve my package that UPS failed to deliver due to me not reaching the door on time. After speaking with a supervisor on Thursday 6-11 who made a note for the driver to leave the package at the door, I was told it would be delivered by 6 PM on Friday 6-12. The package was not delivered by 9 PM, and this morning I found a "FINAL ATTEMPT" note from UPS, despite there not being notes for the first and second attempts. Order # [redacted]-[redacted]

I recently received my Instant Pot Ultra 60 order, but unfortunately, it did not include the manual, recipe book, or quick reference guide that were supposed to be in the box. I contacted Amazon through chat, and they suggested I return the Instant Pot due to the missing items. However, I find this solution impractical and costly compared to just mailing the paperwork. The representative also mentioned that I could purchase the books locally and get reimbursed, but I live in a small town where these items might not be available. I believe that since I paid over $[redacted] for the Instant Pot, I should receive the materials that were meant to be included. Could you please send me the missing items? Thank you.

I would like to cancel my subscriptions to Britbox, Acorn, Masterpiece, and Amazon Specialties as my Amazon Prime is not working on my TV after a recent visit from DISH tech support. Despite fixing the Amazon connection, the audio stopped working correctly three days later. When switching to Amazon, the picture displays, but the sound continues to play from the previous DISH channel. I am unable to get Amazon on my upstairs TVs, as they may require a different remote. As an older customer, I am finding this situation frustrating and believe it is best to cancel these subscriptions that are not functioning properly. Thank you, Kathy C.

On July 13, [redacted], I placed an order for 2 copies of the "Netzwerk Deutsch als Fremdsprache" book. I opted for debit card payment as cash on delivery was not available. My bank account was debited when the order was confirmed. However, I received a message on July 14, [redacted], stating that my order was cancelled due to unsuccessful payment. I am now concerned about the whereabouts of my money. I have not received a refund of the total amount of 1600rs. I have attempted to contact you through email and the seller, but with no success. I urgently seek a resolution to this matter and request my refund without further delay. Your prompt attention to this issue is greatly appreciated.

Order# [redacted]-[redacted] and Order# [redacted]-[redacted] were delivered today. I received a small, a medium, and a quite large box today. They were left at the end of the sidewalk to my home, next to my parked car, a distance of over 30 feet, plus 3 steps. Unfortunately, no one came to the door to alert me of the delivery, leaving me to bring them inside on my own. In the past, Amazon drivers have always brought packages to the door, ensuring that I am aware of their delivery. This lack of service is concerning, especially given my physical limitations. I kindly request that this issue be addressed with the driver to prevent this from happening again. Thank you. - JMGordon

I placed an order for an item and the tracking ID is [redacted]. The courier service is delaying the delivery and marking it as delayed upon request, although I did not request any delay. They asked me to collect it from their office, but I explained that I cannot travel and rely on home delivery when ordering from Amazon. Despite this, they continue to delay the delivery. Please assist in ensuring the delivery is made today. Thank you.

Regarding the survey offer, I selected the Keto weight loss product but encountered issues with the payment method. The website did not accept Mastercard and instead directed me to a site accepting only Discover or VISA. What disappointed me further was being led into a scheme where the "sample" was a tactic to enroll me in a costly monthly subscription tied to my credit card. This encounter has tainted my previous positive view of Amazon. I strongly dislike bait-and-switch maneuvers and am frustrated to have fallen into this trap. Disappointing experience overall, I will reconsider using Amazon in the future. - Bobbi Y.

Earlier today, I was checking out the Apple iPad on your website and noticed that the price was listed as $[redacted]. Your ad mentioned an $80 discount for signing up for an Amazon Credit Card. I applied for the credit card, but when I tried to purchase the iPad, I saw a message stating that the item was only available from third-party sellers. Unfortunately, the third-party sellers were offering the iPad at higher prices than the one listed on your site. Could you please assist with this issue?

As a hard of hearing individual, phone calls are inconvenient for me. I chose to cancel my Prime subscription for a few reasons. Firstly, the two-day shipping did not meet the promised timeframe. Secondly, I ordered a two-hole bamboo incense stick holder from JTK & Co., but received one with only one hole. Order ID Consumer - [redacted]1-[redacted] with JTK & Co. Despite them sending a replacement, it also had only one hole. I am frustrated with this vendor's repeated errors. Thirdly, I don't make enough purchases monthly to justify the expense of a Prime account. Unfortunately, due to my hearing impairment, I am unable to benefit from one of Prime's main features - music services. I appreciate the trial offer, but wanted to share my reasons for canceling without expecting further resolution.

Hello Daisy, I just finished a call with CPS. They have denied responsibility and stated the warranty on file was only for a year. I have an additional 1-year extended warranty, but no one, including Amazon, LG, Beach Camera, or CPS, is accepting responsibility. The TV, purchased on April 5, [redacted], with the extended warranty until April 5, [redacted], is now useless. It turns on with max volume randomly. Even after multiple resets, the issues persist. I've asked CPS for their records, which I'll share with you soon. As the TV was bought from Amazon, I'm requesting either warranty compliance or a refund of $[redacted].23 to my American Express account linked to order #[redacted]-[redacted]. I've faced a lot of stress and inconvenience with no resolution in sight. Please address this promptly. Thank you for your attention. Neil

After placing my order on Amazon hoping for a better experience this time, I once again faced disappointment. The website offered me a Prime discount, but upon trying to claim it, I discovered I was not eligible. Amazon should consider improving their product quality and only making offers they can honor to enhance customer satisfaction. While I appreciated Prime membership initially, the numerous returns and wrong items led me to cancel it. Despite considering rejoining when promised a discount, I was later informed I didn't qualify. It's frustrating to be enticed with a discount only to realize it's not accessible when attempting to finalize the order. I've found other companies with efficient service and no membership fees during my break from Amazon. I hope Amazon can improve its customer care to retain loyal clients. I will share my experience with others and hope Amazon can address these issues for the benefit of all customers. Paul K. [Phone Number redacted]

I have been an Amazon customer for over 10 years, first in the USA and now in the USA and Mexico. Yesterday during the Prime Day promotion, I ordered 3 bags of Nupec food at [redacted].00 pesos per bag (see screenshot below, please). However, when I paid, I was charged the previous price of 1,[redacted].00 pesos! I find this to be very poor business practice, especially with long-time customers... and during your famous Prime Sale!! Please review my case as I find this to be unacceptable. Additionally, they removed items from my shopping list last minute without prior notice. Even though a message indicated that I couldn't buy 4 packs of noodles I had in my cart, they reduced it to 1 pack... AND THEN still wouldn't let me pay without removing it from my list. What kind of behavior is this to honor your sale? If this complaint is not directed to the appropriate place, please let me know where I can send it. It's hard to believe they are not being deceptive with their customers. I HAVE PRIME AND I DON'T SEE THE REASON TO PLAY WITH YOUR OFFERS AND PRICES!!!!! When I have ordered things in the USA, I never had this kind of experience. It's astonishing to think that here in Mexico, they take advantage of their customers... and furthermore... their Prime customers!!!!! I hope you can honor the advertised price down here— in your big Prime Day sale!!!! PLEASE!!!!

Hello, I wanted to share some photos of the unwanted items we received from Amazon recently. We keep getting unexpected packages, and it's making us feel uneasy. We are concerned about being involved in a scam or some sort of fraudulent activity. The situation is making us anxious, and we are worried about our safety at home. Here are the images of the items we received. If you cannot view the photos, please let me know an alternative email address I can send them to. I attempted to reply to the emails with Amazon Customer Service, but I encountered an issue. Thank you for your assistance. Best regards, Lynn G.

Dear Concern, I am inquiring about the reason for the return of my product. I have not been contacted by any customer service representative, nor has anyone come to the specified address. Upon receiving a message about the product being in transit, I contacted the delivery agent, who informed me of an accident and promised delivery the next day. I requested to collect the product myself but was denied. I fail to see where the fault lies on my part. This situation has occurred multiple times, causing inconvenience. The product was purchased during a prime sale at a discounted price, and I am keen to have it returned to me. If this is not possible, I am prepared to explore further options. My experience with the delivery team has been unsatisfactory, and I trust you will address this matter promptly. Warm regards, Raushan

Upon reviewing my credit card statement, I noticed two questionable charges from May 4 and promptly contacted Amazon. The representative suspected fraud and assured me the matter would be escalated to their fraud department for investigation and a refund within 48 hours. However, I have not received any confirmation. Subsequently, I informed my credit card company to dispute these charges. During the call, the representative mentioned the disputed items (MZ[redacted] and MZ22E91F0) were for a perfume and toy, although it was unclear. Strangely, Amazon's emails now claim the charges were for acrylic paints. Despite my purchases being paints, I never authorized anyone named Debra or Cole in connection to my account. This discrepancy raised red flags for me regarding fraud. I typically cross-verify credit card charges with my Amazon account history, which has been successful until now. In light of this situation, I am considering closing my Amazon account. However, I am willing to review the May charges that do not align with my order history, but I request to speak with a U.S.-based representative for clarity. Additionally, I require assistance from a U.S.-based representative regarding the Quickbooks for Mac [redacted] purchased directly from Amazon last spring. After upgrading my Mac's operating system, I discovered the license was missing from the package upon opening it last week. Despite contacting Quickbooks, they referred me back to Amazon for resolution. I propose switching my purchase to the download version and returning the faulty DVD package.

During our recent remodel, I purchased 3 mini blinds for our bedroom windows. Due to the renovation taking longer than expected, I only opened the blinds today and realized they were too wide. I am an Amazon Prime member and usually see Free Shipping & Free Returns on my orders. I reached out to Customer Service representative Manisha for an exchange to get the correct size but was informed that only returns with a restocking fee were possible. Being unaware of this policy, I requested the fee be waived considering I hadn't returned anything to Amazon before. They directed me to their return policy, which clarified the restriction. In the future, I plan to ensure I am ready to install items immediately upon receiving them. This experience has made me consider shopping elsewhere for more flexibility.

I ordered a Samsung QN65Q6FN 65" QLED 4K UHD Smart TV during the Prime Day Lightning Day deal but it was sold out, placing me on the waitlist. Amazon informed me this morning that they will not honor the Lightning Deal price, which was significantly lower. The lack of communication about returning to the original price for waitlisted customers is disappointing. I am requesting to purchase the TV at the Prime Day deal price when it is back in stock. There needs to be more transparency regarding waitlist orders and pricing policies. I hope for prompt assistance to resolve this matter with Amazon's customer service. Thank you for your help.

Issues Encountered with Subscribe and Save: Issue 1: My recent Subscribe and Save batch displayed my old billing address, leading to a tedious process of canceling orders individually due to the lack of an option to modify the billing address for placed but unshipped items. I promptly updated my billing and shipping address on Amazon, reflecting a technical glitch where Account Addresses should auto-update pending orders. Issue 2: A duplicate shipping address was generated due to a minor variation involving my phone number format. It would be helpful if validation rules were in place to prevent such occurrences. Despite merging the addresses for my subscriptions, it resulted in resetting delivery timings for all 75 active subscriptions. I seek assistance in restoring the previous settings and appreciate any help from your end. I am willing to connect with a tech representative if needed. Thank you.