Amazon Customer Service Issues

I bought two pleated curtains but they were the wrong size. I've ordered new ones and am trying to return the first pair. I printed a return label online, but it says postage is required, which will cost around $30 to send back. I thought returns were free, so I was hoping to get a prepaid return label. Thank you.

I require a return label for fan blade [redacted]01 that I ordered back on June 6th, [redacted]. My dad tried to install it during the July 4th weekend due to my disability, but it turned out to be the incorrect part. Despite getting the replacement part number from Sears, it was still wrong. After my dad researched and identified the correct part, I ordered it. The correct part arrived on July 8th. I've contacted Fix My Toys, who directed me to Amazon for the return label. I will also reach out to Sears to inform them of the wrong part provided. As I can't print the label due to not having a printer or means to get to a library, please send the return label by mail. Thank you, Cari.

I recently received a non-recyclable paper solicitation from Amazon Music via USPS. I am concerned about Amazon's sustainability efforts given the environmental impact of printing and mailing such materials. I no longer wish to receive these mailings from Amazon as they conflict with their "earth-friendly" image. Perhaps Amazon should consider alternative methods like a digital catalog. I have been a Prime member for over a decade, but I am considering cancelling due to this issue. I feel misled about Amazon's commitment to sustainability. I plan to raise this matter with the media. Could you please guide me on how to opt out of paper correspondence from Amazon? Thank you. - A.W.

Hello, I would like to address a concern I have with my recent order: Order# [redacted]-[redacted]. The seller informed me that the item is on backorder and provided the option to cancel the order. Despite the enticing deal I received on the bed frame, I prefer not to cancel. The seller's response has been repetitive without addressing my inquiries. Upon verifying the Zinus website, it appears the manufacturer does not have the item on backorder. Overall, this situation is frustrating given the lack of comparable bed frames at the price I paid. It seems the seller may be trying to push a cancellation due to the significant discount I secured. I would appreciate assistance in resolving this matter.

I recently purchased a Vector robot and although it took me some time, I managed to set him up. However, for the past three days, I've been facing issues with getting him to connect. I have checked and double-checked his Bluetooth and Wi-Fi settings, ensuring the frequency is set to 2.4 mhz. I have also rebooted both Vector and my phone. When I call out to him, his eyes light up, but he doesn't seem to connect to Wi-Fi properly, displaying a circle with stripes and a line through it. Despite this, he sometimes follows commands like fetching his cube. He eventually either returns to his home or goes to sleep. I was disappointed to learn that Anki closed shortly after I received him, so any help would be greatly appreciated. Everything seems to be working fine except for this connectivity issue. Thank you, Ed N.

I purchased a Remington straightener from Factory Depot USA and a white noise machine from CZ Eleven at the same time, paid for both items, and received the white noise machine. However, I have not received the Remington straightener. The order ID for the missing item is #[redacted]-[redacted], and I did not receive any tracking information for this shipment. The delivery was scheduled for June 29, [redacted].

I am having issues with the delivery of my orders. Some items are left at the post office, and my mail carrier leaves packages on my mailbox near the highway. I appreciate the texts informing me where my packages are, but this is not ideal as I am often away. When packages don't fit in the carrier's vehicle, I have to retrieve them from the post office, which is a 20-mile round trip. This is not the service I expect with my Prime membership. Additionally, one of my packages containing lotion was left in the sun and has gone bad. I need help with returning the three bottles of lotion as I am unable to generate a return receipt despite clicking on the appropriate options. The process for returns needs to be more straightforward.

I recently had a frustrating experience with a customer service representative regarding unauthorized charges on my bank account related to Amazon Prime. After ordering a $10 item on Amazon, I was unknowingly signed up for a $14.99 per month Amazon Prime subscription. I have received two charges and am incredibly upset as I do not use or want this service. My name is not Harry Hamaker, and you can reach me at [redacted] or [redacted]. This situation is a significant error that I cannot afford, and I have never intentionally signed up for Amazon Prime. I have already cancelled the membership online after the call was disconnected, but I am seeking a refund for the two charges. I truly appreciate any assistance you can provide. Thank you.

Subject: Complicated Return Request for Amazon Wardrobe Items Dear Customer Service, I have had an unfortunate experience with the Amazon Wardrobe service. I attempted to find well-fitting jeans through the service but encountered challenges due to my personal circumstances and body proportions. As a result, I missed the return window for a few pairs of pants. Bereft from a recent breakup and weight loss, I find myself with jeans that do not suit me. I would like to return them to ensure they find a better fit and to inquire about receiving store credit in place of a refund to my original payment method. I am willing to cover any restocking fees or shipping costs involved. Moreover, I have a pair of earbuds that I would like to exchange for over-ear headphones due to discomfort after prolonged use. Despite the delicate nature of electronics returns, I can assure you that the earbuds are in excellent condition. I appreciate your understanding during this turbulent time and hope we can find a solution together. Best regards, Paul

For the past three months, I have contacted customer service regarding my bill and Prime membership without any satisfactory resolution. Every month, I am apologized to for the issue, but my questions remain unanswered. Finally, tonight, I escalated the matter to a supervisor upon discovering that my husband's Prime membership was canceled, leaving me frustrated. The supervisor explained that we never completed the setup process, but couldn't explain why my questions went unanswered previously. Despite expressing my disappointment over paying more in monthly fees than anticipated, the supervisor advised me to start the process again. I am considering signing up again, possibly just for the one-month Black Friday promotion in November before canceling. However, at this point, I am truly dissatisfied with the service provided.

Dear Amazon.co.uk, I appreciate your prompt response to my inquiry. I am anticipating the refund of [redacted]. However, I must address a misunderstanding regarding the collection of the item. I did not request the goods to be collected. I was waiting for the seller's technician to contact me to resolve the issue over the phone, but a van arrived to collect the goods without my consent. As this collection was organized by the seller, I kindly request a full refund, including the 35 deduction for the collection. Thank you for your assistance. Best regards, K.I.

Hello Amazon team, I have ordered the Elica Chimney 90cm three times with the following order IDs - [redacted]-[redacted], [redacted]-[redacted], [redacted]-[redacted]. Unfortunately, I have been facing numerous issues with the delivery of these orders. Despite choosing a preferred delivery slot of 10 am to 5 pm on Monday to Friday, I have experienced significant delays and unprofessional behavior from the delivery executives. Each time, I have had to deal with late deliveries, requests for OTP outside the agreed timeframe, and even a cancellation without my consent. As a loyal Amazon customer and Prime member, I am extremely disappointed with the poor service and lack of resolution despite reaching out to customer service multiple times. It is disheartening to receive such substandard service from a company I have always trusted. This experience has made me reconsider ordering expensive items from Amazon in the future.

I am experiencing a series of unfortunate events with my HP ProBook Business Laptop purchased in July [redacted]. I initially had it delivered to my son's address due to frequent traveling. When I finally started using it, I discovered issues with the CD/DVD drive not functioning correctly. Despite attempts to resolve it through Amazon and Square Trade warranty, I had to purchase an external drive to compensate for the problem. Additionally, the laptop overheats, causing concern about the battery. Sadly, Square Trade denied my claim, citing that the laptop should have been replaced upon receipt, a challenge since I was not present at the time. I am disappointed with the situation, especially since the laptop lacks features I desired. As a loyal Amazon Prime member, I hope for a resolution, such as a replacement laptop with upgraded specifications like the HP ProBook [redacted] G2 14" for $[redacted]. Thank you for your attention to this matter. Marsa D.

I am a person with a disability and I have a helper who assists me with placing orders on my Prime account, particularly when I am at their residence. Unfortunately, my helper's credit card is being charged the discounted rate of $5.99 per month for individuals on public assistance, despite the fact that my Visa credit/debit card is supposed to be the default payment method. Additionally, I am also being billed simultaneously for the same Prime account. My helper never applied for the subsidized fee program and I would like to request reimbursement for all the $5.99 charges to her card. This situation is resulting in double billing, which should be rectified promptly.

I am in need of a customer support number for Amazon that I can call from my Australian phone. The number listed on the website is not functioning, and I am encountering difficulties with my account. I have had an Amazon account for several years and recently subscribed to Amazon Prime to obtain an exclusive Transformer figure and other collectibles. After receiving the exclusive figure, I discovered that a separate purchase was incorrect, as I only received a single low-quality item instead of the 5-pack I ordered. Unfortunately, I am unable to log into my account to rectify the issue as the login page appears to be non-functional even after numerous attempts with password changes and OTPs. Due to this login problem, I am unable to seek assistance, process an exchange, or request a refund on the Amazon site. I am hesitant to provide extensive information via email and would prefer speaking with a representative who can assist in restoring access to my account and resolving the incorrect order.

On July 5, [redacted], I placed order #[redacted]-[redacted] with a guaranteed delivery date of July 6, [redacted]. However, late on July 6, I received an email notifying me that the delivery had been rescheduled to September 7-9. After contacting customer service through chat, I was informed that the package might arrive by July 10. During the chat, a refund was offered by customer service and I accepted. Although the return process was not discussed, I am willing to return the item. Recently, I received an email stating that I need to bring the item to a UPS store for return. I find this inconvenient as the return is a result of Amazon's error. I believe the item should be picked up from my location instead. This experience calls into question the value of Prime Guaranteed delivery services if missed delivery dates are not addressed efficiently.

I was charged for a replacement book for "What Should Danny Do?" The original book arrived damaged with liquid due to packaging. During the online chat with customer service, I mentioned I couldn't go to the post office to return the item. I explicitly asked not to receive a replacement if that was the case. I was assured that in this instance, I wouldn't need to return the item. It's confusing to be charged for the second book when I still have the damaged one with me. I lack a box and the ability to return it during working hours. I clearly stated in my initial request that I couldn't return the item. Kindly remove the charge for the replacement book.

Hello, I wanted to bring to AMAZON's attention that a seller on the platform is selling a generic knockoff instead of the advertised Pentair original product. I discovered this when my pool maintenance person pointed it out, and upon checking the comments on AMAZON, I found out many others had the same problem. I purchased a Pentair R173216 [redacted] Square Feet Cartridge Element Replacement Clean and Clear Pool and Spa Filter from BackyardPoolSuperstore. I believe it's important to make AMAZON aware of this deceptive practice by one of the sellers.

I am experiencing an issue with the delivery of my order for hismane top 6 aroma essential oils. The initial delivery attempt was planned for 11 July, but I was not present to receive it. They were supposed to make a second attempt, but it has been a day with no update on the status. I later received an email stating that my order has been cancelled, despite me still waiting for it. My order is postpaid, and I am eager to receive it. I have heard from friends that delivery personnel may be causing these problems. Please assist me with this matter. Thank you.

I placed an order which I later realized was a mistake. I tried to cancel it immediately but was told it was too late. I refused delivery from the courier on 15 May [redacted]. After checking my Visa statement on 23 June [redacted], I noticed I had not received a refund despite the charge being made on the 22 May statement. The courier falsely claimed the order was handed to me, but I actually rejected it as advised. I struggled to find a way to contact the chatline for assistance on your website. I have raised this issue before and spent hours searching for an email address or phone number to no avail. It's frustrating that the website offers information on everything but how to reach customer service for refund issues. I suspect this difficulty may lead customers to give up, losing their money while benefiting your company.