I went to log into my account and it didn't recognise the password. I then clicked 'for...

GetHuman2950853's customer service issue with Amazon from May 2019

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The issue in GetHuman2950853's own words
I went to log into my account and it didn't recognise the password. I then clicked 'forgot password' - it told me no account is registered at that email address (I've had the account linked to that email address FOR YEARS). Contacted Amazon by email, they said they have no record of the email address and account (????) -- I think we've been hacked. My wife had the same issue with ebay. What to do? --and how could they have no record? - surely they have records of our countless orders over the years. Plus I pay for Amazon Prime!!
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Amazon

Customer service issue
Reported by GetHuman2950853
May 19th, 2019 - a mon ago
I have an issue with Amazon too
Not resolved
Seen by 1 customer so far
Similar issue to 166270 others
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GetHuman2950853 started working on this issue
May 19th 10:37pm