I went to log into my account and it didn't recognise the password. I then clicked 'for...
GetHuman2950853's customer service issue with Amazon from May 2019
Help with my Amazon issue
First: share to improve GetHuman2950853's odds
Strength in numbers! Companies respond better when others are watching.
Before contacting them, items GetHuman2950853 may need:
Email address on the account, Order number, Name on the account, and Billing address
The issue in GetHuman2950853's own words
I went to log into my account and it didn't recognise the password. I then clicked 'forgot password' - it told me no account is registered at that email address (I've had the account linked to that email address FOR YEARS). Contacted Amazon by email, they said they have no record of the email address and account (????) -- I think we've been hacked. My wife had the same issue with ebay. What to do? --and how could they have no record? - surely they have records of our countless orders over the years. Plus I pay for Amazon Prime!!
GetHuman2950853 did not yet indicate what Amazon should do to make this right.
I have an issue with Amazon too
How GetHuman2950853 fixed the problem
We are waiting for GetHuman2950853 to fix the problem and share the solution with the rest of us customers.
Please help with my Amazon issue
Find similar issues & fixes
Follow other customers in the midst of the same issue or find a prior solution.