Amazon Customer Service Issues

Dear Jeff Bezos and Satya Nadella, I am Gerald Dubats, the author of the book "Dinosaurs God and Nature" available on Amazon. In Chapter One, titled "The Miracle," I share how I received profound knowledge from God. I have appeared on various radio shows, reaching millions of listeners, to share this incredible story. I believe that my script has the potential to become a compelling movie with Amazon's resources. Science, particularly the discovery of Dark Energy by the Hubble Telescope, has led many scientists to acknowledge a higher power. I am requesting Amazon's assistance in transforming my script into a film that could impact the world positively, in line with John 3:16. Please contact me via email for a copy of the script. Let this be a gift to humanity as we navigate the revelations shared by scientists about the nearing end of time. Warm regards, Jerry Dubats

I have not received an order I purchased from you. Despite your email stating it was delivered, it has not reached my address in the USA. Please send me the item promptly as I urgently need it. I have already been charged for the item in full. If you need to contact me, my US address is: Hozefa Haveliwala [redacted] Livingston Avenue, #2A Albany, NY, [redacted] USA [redacted] Email: From: Amazon.co.uk Marketplace <[redacted]> Sent: Friday, April 19, [redacted] 11:55 PM To: [redacted] Subject: Hozefa Haveliwala, regarding your recent order at Amazon.co.uk. Hi Hozefa Haveliwala, will you please take a minute to share your experience? You Ordered: RM-Series Replacement Remote Control For Sony STR-DE475[VIDEO/TUNER] STRDE475[VIDEO/TUNER] (New) From spares4us Estimated delivery date: 10 April [redacted] - 18 April [redacted] Please select a rating for the seller based on these questions Item arrived by 18 April [redacted]? Item as described by the seller? Prompt and courteous service? (If you contacted the seller) 5 (Excellent) 4 (Good) 3 (Fair) 2 (Poor) 1 (Awful) Does the product meet your expectations? Rate and Review Purchases Copyright [redacted] Amazon.com, Inc. All rights reserved. Thank you.

I am frustrated with the delayed parcel collection. The items have been waiting since before Easter. I leave them outside on my porch and wait for the representative, but they have not arrived. Initially, I didn't have a bar card, but I have since attached it to the parcel. Despite being told they would collect after Easter, I am still waiting. Can another individual, preferably from Hermes, collect my parcels considering I am unable to transport them myself? I am concerned about being stuck with something unwanted if the collection is further delayed. I appreciate your prompt assistance with this matter.

My wife has been mistakenly charged for Amazon Prime, a service she did not subscribe to or use. We reside in South Africa. One of the reference numbers on her bank statement is MZ84D6HE4. Please cancel this unauthorized account promptly and refund the debited amounts. For any communication, kindly reach out to her at [redacted] Thank you, Patrick D.

I am having trouble accessing my Amazon Prime account. I mistakenly thought some charges were unauthorized and cancelled the Visa card I used for those charges. After speaking with Amazon and realizing the mistake, I asked my bank to reinstate the charges. However, my account is still locked. Can you please verify that I cleared up the misunderstanding with my bank so my account can be unlocked? I apologize for the confusion and any inconvenience this may have caused. Thank you for your assistance.

On April 2, [redacted], I specifically declined Amazon Prime membership during a purchase. However, I recently noticed charges on my MasterCard for Amazon Prime membership. Here are some examples: - March 17, [redacted]: Amazon.ca Prime Member - $9.30 - March 25, [redacted]: AmazonPrime / Amzn.combill - $17.90 My name is Kie Cheung CHUE, residing at Suite [redacted], [redacted] Bonis Ave, Scarborough, ON, M1T3V9 Canada. I kindly request an immediate refund for these charges. I would prefer to resolve this matter privately.

Hello, my name is Rhonda Muller. I recently made a purchase on Amazon and unknowingly signed up for a free one-month trial of Amazon Prime. To my surprise, I noticed a charge of $6.99 AUS on my bank account on 18/04/19. I did not authorize any membership fee after the trial period and would like it cancelled promptly. Despite my attempts to cancel online, I have been unable to locate my Amazon Prime account for cancellation. I suspect this charge might have been meant for a different account. The transaction details show a Visa debit for 'AMZNPRIMEAU MEMBERSHIP SYDNEY SOUTH Ref [redacted]99' for $6.99 Australian Dollars. I am seeking assistance on how to cancel this membership immediately. Thank you.

I had a book credit set to expire on Monday, April 29th. On April 23rd, I bought a book featured on the "Great on Kindle ebooks" list: "Small Great Things: A novel" by Jodi Picoult, expecting the credit to be used. I happened to read it while vacationing with young children and didn't check the receipt until now. Surprisingly, the credit wasn't applied, and the order doesn't appear on my list of orders. I'm confused about what might have gone wrong.

I am writing to let you know that your Amazon.in order [redacted]-[redacted] has been cancelled. If you made payment through net banking or credit/debit card, your refund will be processed by your bank soon. It may take 2-4 business days for net banking transactions and 3-5 business days for credit/debit card transactions for the refund to reflect in your account. If you used a Gift Card, the balance will be added back to your Amazon account within one working day. Please note that if there were other items in the order that were not cancelled, the refund will be issued once those items are shipped. For detailed information on refunds, please refer to the help page: www.amazon.in/gp/help/customer/display.html/?nodeId=[redacted]60 If you still wish to purchase this item, you can search for it again on Amazon.in.

Subject: Disappointed with Amazon.com Order [redacted]-[redacted] I am writing to express my disappointment regarding the recent closure of my return request for order [redacted]-[redacted]. The email I received seems to imply that there is no possibility to replace the missing stone or address the issue with the earrings - a situation I find unacceptable. The earrings in question were only worn briefly by a 10-month-old baby, making it unlikely that the stone fell out due to wear. This experience has led me to believe that the quality of the jewelry is poor, as it should not be so fragile. As a long-time Amazon customer and Prime member, I am shocked by this decision and will be escalating my concerns to Amazon's senior management. It is disheartening to see a lack of support from the seller and Amazon. If leaving a negative review for the seller and canceling my Prime membership are more significant to Amazon than resolving this issue, then I will take those steps accordingly. Best regards, Rose A.

I'm having trouble logging into Amazon. They suspect my account has been hacked due to an online game code purchase. To access my account, I must provide a friend's Visa card number that is linked to my account. I can't remove the friend's card from the account myself. This is my second Amazon account because my previous one, linked to ariellaaltchek@gmail, had an old Visa card that I couldn't access. I am frustrated as I am unable to contact Amazon directly via phone or email due to account access issues. I want to regain access to my account and resolve this issue promptly.

Hello, I recently attempted to reset my password on my Amazon account but encountered an issue. After receiving the code to reset my password via email, I proceeded to enter the code but was then directed to a "Full name verification" page. Despite providing the requested information, I received an error message stating that the web address was not functional, preventing me from completing the process. Furthermore, after allowing a friend to access my account to make a purchase, I was informed that an unauthorized party may have gained access, resulting in my account being disabled. I can confirm that the access was legitimate and authorized by me. I have reached out to customer service through the website twice for assistance but have not received a response. I kindly request your support in resolving this matter promptly.

I purchased perfume as a birthday gift for my granddaughter in The Hague. I tried to mail it, but USPS wouldn't accept it. I need to return the unopened package to Amazon as it was expensive and I have no use for it. Amazon denied the return due to alcohol content. I'm confused why it was delivered to me but can't be returned. I'm considering returning it to Kohl's instead of the post office. The order number is #[redacted]-[redacted]. Please allow me to return it for a refund. Thank you. - Mary B.

As a disabled veteran who relies on shopping online, particularly on Amazon due to limited mobility, I have noticed a trend with some of the products I receive, particularly those made in China. I recently purchased eye glass nose pads that turned out to be uncomfortable due to their thin design, despite my attempts to make them work. This isn't the first time I have been disappointed with items I've received - either due to malfunctions or poor quality. It can be frustrating that complaining about these products is not straightforward due to character limits. I believe Amazon would greatly benefit from implementing its own quality control system, especially for items sourced from China, to avoid selling subpar products. While I acknowledge that not all Chinese products are of poor quality, receiving items that are unusable is disheartening, especially when they are essential items for me. I hope Amazon can address this issue to improve the overall customer experience.

My name is Samuel Kolko, a loyal Amazon customer residing at [redacted] 3rd Ave N, Apt 2, St Petersburg, FL. As an 88-year-old Marine Corps Veteran, I recently ordered an Epson printer for an urgent need before my surgery. Unfortunately, the printer I received was tampered with and inadequately packed. Despite Customer Service's attempts to help, I faced issues with missing ink cartridges. After multiple attempts and conversations with different representatives, I finally received a functional replacement. However, promised refunds and return labels were not provided as assured, leaving me unfairly charged for both printers and cartridges. Struggling due to health reasons, I was unable to resolve the matter online and faced unhelpful advice. I am deeply disappointed by the lack of follow-through and the unnecessary stress this has caused. I urge a supervisor to contact me at ([redacted]) [redacted]- [redacted] to resolve this frustrating situation promptly. Thank you.

I expected to receive [redacted] 8 oz Playtex bottle inserts around April 5th, but the order didn't arrive. I have twins who rely on these, so it's crucial. I contacted Amazon Prime on Monday but the offers didn't solve the issue for me due to financial constraints. I then chatted with Abbas who assured me the order would arrive on Tuesday. However, the package didn't come, and I missed a call from Amazon's delivery driver. After texting them directions, I didn't hear back and sent more messages on Wednesday to no avail. It's now Wednesday night, and I still haven't received the essential item that was guaranteed to me multiple times. I urgently need assistance with this matter.

I originally registered my account in the UK and made payments from a UK bank with a UK address. I now reside in Portugal but still bank with a UK bank. My UK bank has my Portuguese address on file. I bought items for my Kindle using my UK bank, but when I tried to update to a new card with Amazon, they said the addresses were incompatible. I've been locked out of my account for weeks now. Amazon asked me to have my bank email them to confirm the address details. My bank complied, but I still can't access my account. My bank's address information is up to date. I'm stuck and can't use live chat as I'm locked out. Please assist me in resolving this issue.

I placed an order for a BPL fridge model BRS564H, SILVER on April 15, [redacted], which I received on April 18, [redacted] through Blu dart delivery. Upon installation by the BPL engineer, it was discovered that the product was damaged with numerous scratches and dents. I promptly registered my complaint via email on April 23, [redacted], including photos of the damages. A Blu dart representative visited on April 24, [redacted], but was unable to take back the fridge due to a lack of adequate transportation. He promised to return the next day but failed to do so, avoiding my subsequent calls. I kindly request for the prompt retrieval of the damaged product so I may proceed with my next order accordingly.

On the 7th of April, I received Product Pedido n.º [redacted]-[redacted] in Malaga. I am dissatisfied with Amazon due to their association with unreliable companies. I tried to return a broken product and requested a free return label. Despite printing the label provided, the post office indicated it was incorrect and I need a new one with the accurate details to return it free of charge. Although the product was delivered to Spain, I am instructed to send it to France, resulting in a return cost exceeding the product's value, causing frustration. Amazon's refusal to issue a correct label is causing unnecessary expenses. I believe there should be specific rights for internationally shipped products. Can anyone assist me?

I recently bought the "Video Camera WiFi Camcorder Digital Camera Full HD 1080P 30FPS 16X Digital Zoom Vlogging Camera with Microphone 3.00 Rotatable Touch Screen Support Remote Control Time-Lapse Photography Night Vision" from Sunlea Tech for creating YouTube videos. After spending over a month creating and editing my first video, I discovered this morning that the sound quality is poor. There is significant feedback/static from the camera that drowns out my voice, even when using an external microphone. I am disappointed as I spent a lot of time on this project only to have an unusable final product. I have attached a 20-second sample recording for you to hear the issue. I haven't posted a review yet, hoping for assistance in resolving this problem. Your prompt attention is appreciated.