You delivered a Samsung UN**H**** ** inch TV on Friday ***. The box was badly damaged...

GetHuman2464667's customer service issue with Amazon from March 2019

4 views
 | 
137265 similar
 | 
0 following
Help with my Amazon issue
Next: our robot will wait on hold for GetHuman2464667 to get a Amazon rep on the line!
Always use the GetHuman Phone tocall Amazon. We wait on hold and get a rep on the line for you faster and for free!
GetHuman2464667's usage of the GetHuman Phone for this issue
GetHuman Phone call #1 (5 mons ago)
First: share to improve GetHuman2464667's odds
Strength in numbers! Companies respond better when others are watching.
Before contacting them, items GetHuman2464667 may need:
Email address on the account, Order number, Name on the account, and Billing address
Top Tip from another customer
If you are having issues with your Ebay order that was already placed click https://resolutioncenter.ebay.com/il/en-us/. From there, you should be able to report the issue to Ebay using their forms.
The issue in GetHuman2464667's own words
You delivered a Samsung UN**H**** ** inch TV on Friday ***. The box was badly damaged on one corner like it was dropped (accordian pleats on corner of box. Another corner was ripped clear through. I photographed the box and then opened it. Styrofoam packing is cracked. Inside, along one edge there is a round impression in the film covering the screen about the size of the bottom of a drinking class and adjacent to that where the screen meets the frame, some plastic is bent up. I can*t tell if this plastic is a protective piece that should be removed or is part of the screen and didn't want to start peeling things away so just stopped to write to you. Clearly there has been some physical trauma in transit so am thinking I need to exchange this. There were few of this model left. How do I proceed to do this.
GetHuman2464667 did not yet indicate what Amazon should do to make this right.
I have an issue with Amazon too
How GetHuman2464667 fixed the problem
We are waiting for GetHuman2464667 to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Do you have a customer issue as well?
We can help you get Amazon's attention and get better help faster. Tap below to get started.
Having Amazon issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid
Follow this issue
See how GetHuman2464667 fixes it.
This email address isn't valid

Amazon

Customer service issue
Reported by GetHuman2464667
Mar 12th, 2019 - 5 mons ago
I have an issue with Amazon too
Not resolved
Seen by 4 customers so far
Similar issue to 137265 others
0 customers following this
Follow this issue to see how it gets fixed
Timeline
GetHuman2464667 started working on this issue
Mar 12th 9:00pm