I‘m trying to contact the support since months because on the website you only offer th...

GetHuman2459881's customer service issue with Amazon from March 2019

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The issue in GetHuman2459881's own words
I‘m trying to contact the support since months because on the website you only offer the hotline service which is unfortunately not available for me.*I live in Italy and ordered a face powder from the USA via amazon.com.*Here’s the order number: ****-*******-********Ordered on **th of October **** for **.**$*The parcel was shipped and the UPS tracking even said my address can not be found, although I received many parcels before without any problems!*So after a few days it shows the status *delivered“ but somewhere in Milan. I live in Rome. So what does this even mean?!*I tried to contact ups but they couldn’t help me except from saying that it’s a ups center in Milan where it got delivered.*I’m very disappointed because I payed money for something I never received! And it takes me months already trying to solve this problem because the customer service is so hard to reach.*So amazon should finally solve this problem and either refund me the money I payed for nothing or send me the item I ordered.
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Amazon

Customer service issue
Reported by GetHuman2459881
Mar 12th, 2019 - 5 mons ago
I have an issue with Amazon too
Not resolved
Seen by 3 customers so far
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GetHuman2459881 started working on this issue
Mar 12th 10:41am