Placed order (Order* ***-*******-*******) on March *, ****, for a VIZIO SB****-D* **-In...

GetHuman2388845's customer service issue with Amazon from March 2019

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The issue in GetHuman2388845's own words
Placed order (Order* ***-*******-*******) on March *, ****, for a VIZIO SB****-D* **-Inch *.* Channel Sound bar. **The item description states, "Item arrives in packaging that reveals what's inside. To hide it, choose Ship in Amazon packaging at checkout." However, that option was not available at checkout. I contacted customer service and the representative saw the item in my cart and told me to go ahead and place the order. Once I did, she made a note on the order to ship in a standard Amazon shipping box.**It was NOT shipped in an Amazon box. This was a birthday present for my partner and, unfortunately, he arrived home before I did and saw the item in its original packaging.**Why was my request to have the item shipped in an Amazon box ignored? Completely ruined a birthday surprise.

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Amazon

Customer service issue
Reported by GetHuman2388845
Mar 6th, 2019 - 2 years ago
Not resolved
Seen by 4 customers so far
Similar issue to 134884 others
0 customers following this

Timeline

GetHuman2388845 started working on this issue
Mar 6th, 2019 5:52pm

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