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Before contacting them, items GetHuman-banderac may need:
Email address on the account, Order number, Name on the account, and Billing address
The issue in GetHuman-banderac's own words
I used to have Amazon account. stopped using it for a year or so - not needed.*I opened new Amazon account in Nov - which was frozen on first order.*I got lots of weird emailsEventually got email "unable to confirm billing details for mastercard ending in **." Asked me to have bank fax info. I suspected phishing email and did not respond.*This mastercardwas linked to my Pay pal account in the past.*Paypal is now linked to a visa card and mastercard was removed. *I want to re-activate the new amazon account.* I have no idea what my log in * password is. tried resetting it various time when problem first occurred because I had misleading emails from amazon prior to receiving communication about mastercard.
GetHuman-banderac did not yet indicate what Amazon should do to make this right.
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