while I was away for the holidays you billed me (without permission by the way) for the...

GetHuman1859065's customer service issue with Amazon from December 2018

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The issue in GetHuman1859065's own words
while I was away for the holidays you billed me (without permission by the way) for the up coming year with Amazon Prime. I have had this for * or * years, but never tried to use for movies because I didn't know how. I have only ordered kindle e book stories. this has put a great burden on me because I didn't have the money to pay it right now and caused a $** charge on my acct at Austin Bank. It went thru on *****. you all put in for it on *****. the * was WA************ with a * xx**** purchase. I am calling the bank Monday to reject this, because I don't have the money for this at this time. If you are going to say this is an automatic each year, I told you not to do that I truly believe. Since I was not given the heads up that this was coming out, I probably not use Prime again. My funds are just my SS so I cant have you just billing me and taking this out of my acct. Sorry. Can you possibly help by paying it back to my bank? My name is Carolyn S

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Amazon

Customer service issue
Reported by GetHuman1859065
Dec 29th, 2018 - 2 years ago
Not resolved
Seen by 3 customers so far
Similar issue to 104047 others
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Timeline

GetHuman1859065 started working on this issue
Dec 29th, 2018 10:06pm