Amazon Customer Service Issues

I recently purchased a projector, but when the package arrived, I received a projector screen instead. I paid $79.99 for what I thought was the projector, but it seems like there was a mix-up. When I clicked on the projector link, it redirected me to the screen item. It's disappointing as I was planning to gift the projector during Christmas, only to end up with two screens. The item I received is the Varmax Projector Screen with Stand [redacted] inch 16:9, which costs $79.99. The projector I intended to order was the Varmax LED Home Projector Mini with HD 1080P support. I hope this issue can be resolved to prevent others from facing the same confusion.

I initially ordered the Elsa and Anna Snow Park along with an extra Elsa doll. However, I received two playground sets instead. After returning one playground, I was refunded for the snow park. I then reordered the Snow Park and got another playground in the package. I was shocked and disappointed. I'm requesting a refund of $32.95 for the Snow Park that I never received. Due to emergency surgery in early December, I couldn't address this issue sooner. My granddaughter and I were let down by the mix-up. To resolve this, I'm asking for a $34.95 refund and will return the extra playground once again.

Regarding order # B00XZ5V8R6 with Chris's Bargains: I left negative feedback for this "Prime" order that took 11 days to arrive. After several email exchanges, here is their response: "Hello, Please note that the "Prime" symbol only indicates Amazon Prime availability for some sellers, not all sellers for this product." While their explanation may be valid, I typically interpret the "Prime" label next to an item as applying to that specific purchase. In all my years of purchasing "Prime" items, I have not encountered this issue before. If their stance is accurate, I strongly suggest that Amazon only displays the "Prime" badge on items that genuinely qualify for Prime benefits; otherwise, it can be misleading, either by the seller or Amazon.

I wanted to share my disappointment regarding the cancellation of order [redacted]-[redacted]. I had previously faced issues with an unfilled video game order, but decided to give it another shot with Kingdom Hearts III. After encountering a shipping time frame issue, I contacted customer service. They explained that pre-orders are not fulfilled on release day and are handled on a 'first come, first served' basis, with no guarantee of being in the first group to receive the item. This information is disheartening, especially considering Amazon's positive reputation in other markets. It seems that in the video game sector, one should only place orders if they are not too concerned about receiving the item promptly.

I purchased Barnett's Biscotti as a gift and opted for expedited shipping on Sunday, December 23. Despite paying extra, the package did not arrive on time. USPS claimed they couldn't access the building, which seems unlikely as my apartment is easily accessible. This suggests they may have gone to the wrong address. I tried to reach out to Barnett's but couldn't get through. After contacting Amazon, I was told the package would arrive on the morning of December 24 and the shipping fee was refunded. However, the package was only delivered on the afternoon of the 24th. I have yet to hear back from Barnett's after emailing them. This whole experience was disappointing with a lack of communication and follow-up. It was frustrating to have to spend so much time resolving this issue. Additionally, the notification system for product availability seems unreliable as I never received a notification when the product was back in stock.

On December 21st, I received an email notifying me that my Prime membership was on hold. I promptly contacted Amazon around 7pm and spoke with a representative about switching to the yearly plan. After a discussion, I decided to update my payment method to another card and successfully made the payment. I attempted to switch to the yearly plan online, but received incorrect information from another representative, so I decided to hold off. However, I received an email tonight stating I need to make another payment on December 30th, even though I just paid on the 21st. I appreciate the service but this is the second time I have encountered this early billing issue. I kindly request assistance to resolve this matter promptly, as I prefer not to have to call again after already making a recent payment. Thank you for your swift response.

My son, Allen E., has an Amazon account. He attempted to place an order using Christmas gift cards last night when his phone suddenly shut down. After restarting, he couldn't access his account due to an invalid password. Upon resetting it, we encountered an issue as he no longer has access to the [redacted] email address. Despite contacting Customer Service and providing the necessary verification, we are still unable to access the account. All we are seeking is a password reset. Since all gift cards have been added to his account, we're concerned about the funds. It seems unfair, especially after the representative verified all details correctly but didn't address the core issue of regaining account access since the email isn't functional for this purpose. Would it be possible to send the password reset email to my account instead?

I am still waiting to receive the two cell phones and Sephia cards that I ordered on Cyber Monday. There was a great deal of 60% off any 4 items, so I ordered two phones and two Sephia cards. The total was supposed to be covered by the $[redacted] credit I had on my Amazon account for over a year. This credit had been sitting there unused, so I finally decided to use it during Cyber Monday week sale. Despite placing the order, I have yet to receive any of the items. I'm confused as to why there has been a delay in shipping out my order, especially considering I used my $[redacted] Amazon credit for the purchase.

Order Confirmation Hello Subash MK, Thank you for your recent order with Amazon.in. Your order #[redacted]-[redacted] is estimated to arrive between Friday, December 28 and Tuesday, January 1 with free delivery. To track your order, please visit Your Orders on Amazon.in. Delivery Address: Subash MK, Abohar Military Station, 28 Madras, Firozpur, Punjab [redacted], India. Your order includes an Hk Villa Electrothermal Hot Water Bag for Rs.[redacted].00 sold by Harikrishnavilla and fulfilled by Amazon. For any changes, refer to our Help page. Remember, you can use the Amazon app on your mobile device for delivery notifications and tracking. Be aware that certain items have limited quantities available, and orders exceeding this limit will be canceled. Thank you for shopping with Amazon.in. We look forward to your next visit. Please note this email is from a notification-only address and cannot receive replies.

Order placed on November 16, [redacted], with Order # [redacted]-[redacted] through Amazon EU S.à r.l., UK Branch. Invoice # AEU-INV-GB-2[redacted]20. Total payment made £24.99 for a Christmas gift for my husband. After a frustrating 3-hour phone call with Amazon Customer Service, it seems the Amazon Dot Gen 3 can only be used on the account it was purchased under, causing issues for my husband who has a Fire tablet and a Windows 10 laptop. We need guidance on how to set it up for his use. This limitation was not clearly communicated during the purchase process. I am disappointed and have lost interest in the item. Please assist my husband with setting it up as it was intended for him, not me. Thank you, Angie T.

Hello, I am experiencing issues obtaining a refund from Oxford console. The package was received at their Grand Prairie office in October, but they have not taken any action. Despite numerous emails to Amazon and Oxford (Won) since October, they are now claiming that it is beyond the warranty period and refusing to issue a refund. Perhaps Amazon, who processed the payment, should refund me and address the matter with Oxford. This situation is disheartening for me as a customer of Amazon, as it seems the seller, Oxford, is not standing behind their product. Even though I returned the incorrectly colored product promptly and offered them the chance to replace it with the right color, they are still reluctant to do the correct thing. I am requesting your assistance in resolving this matter by ensuring that I receive a refund from either Oxford or Amazon. Thank you.

I am trying to reactivate a seller account for small-time sellers, not the $40/month type, but I am encountering a continuous loop with the following message: "Unauthorized We have noticed that it has been some time since you last had any transactions on your Amazon seller account linked to this email address. Due to inactivity, we have closed this seller account. Your buyer account remains unaffected. We appreciate your choice of Amazon as a selling platform and would love to have you back. When you are ready, please create a new account. Thank you, Amazon Seller Performance" When I attempt to create a new account with my existing credentials, the page simply refreshes and displays the same message. I am unable to navigate anywhere else in the seller central due to this issue. Thank you!

Hello, I am currently unable to access my account. It was blocked when I tried to purchase a gift card. Instead of charging my card, my account got blocked. This has happened before, and I used a different card to successfully buy a gift card. However, when I attempted to use the old card again, my account got blocked once more. I contacted Amazon customer service, but due to an issue with my phone number and address being linked to my Skype name (provided by USA2Georgia), they were unable to assist me. My main concern is that I have $80 in Amazon gift card balance that I cannot use because of this account issue. I would like to inquire if it is possible to transfer this balance back to my card or regain access to my account in order to utilize these funds. Thank you for your prompt response.

Hi, my name is Stan Repa. I ordered an H.B. blender on 12-20, but it didn't arrive despite tracking saying it was delivered. I didn't receive a key for a P.O. box on 12-23, so I contacted customer service and they said a replacement would be sent on 12-26. The replacement was delivered, but on 12-26, we found a key for a large lock box that wasn't there before, containing the original blender. Now I have both blenders and I want to do the right thing. I don't want to cheat Amazon, so please advise me on what to do with the extra blender. Thank you. Stan Repa.

I have been experiencing difficulties logging into my account ([redacted]) as it keeps informing me that my password is incorrect. Despite being sure of my password, I decided to change it and used the same one successfully. However, upon attempting to log in again, the system rejected the password. I tried multiple times, even using a different password and a one-time code, yet the same incorrect password message persisted. This account is new, created a few weeks ago after my previous one was mistakenly closed by a family member. Unfortunately, I am unable to access a digital code I recently purchased for $16. I'm eager to have this matter resolved but haven't been successful in contacting Amazon support due to the login issue.

I am experiencing an issue with an order I placed during the Black Friday sale on Amazon Italy. This is something new for me as I have never encountered such a problem in all my previous purchases with Amazon. The item corresponding to order number #[redacted]-[redacted] was shown as in stock and deliverable to Belgium on the website. Despite more than a month passing and multiple emails exchanged, with the holiday season being the reason for my prompt purchase, the latest communication from Amazon Italy suggests the item is out of stock, even though the Amazon.it website indicates otherwise. Previous excuses about the availability of the item in email conversations have left me with doubt and now I seek a clear answer. Since this order is directly with Amazon and not a third-party supplier (Amazon being the provider listed on the order's webpage), I am hopeful for a resolution to have the item shipped and delivered. Looking forward to a definitive response. Regards.

I bought a DVD player in December [redacted] with a two-year warranty from Asurion. I returned it in December [redacted] using Asurion's shipping label and dropped it in a UPS dropbox. UPS lost the package but won't investigate without Asurion's involvement. Asurion requires visual proof of the shipment through UPS, which I lack as I used a dropbox without a staff member. I'm stuck between their policies and neither will act. Asurion needs proof to issue a refund, yet UPS won't investigate without Asurion. I'm stuck in a frustrating situation. Can anyone help me with Asurion/UPS? Thank you.

I made a purchase on Amazon.com.au from Crazy Dog T-Shirts with order number [redacted]-[redacted]. The item cost $5.45, and I opted for fast shipping for an additional $18.25 to receive it by December 24, [redacted]. Despite the guaranteed delivery date, the package did not arrive by December 27. I requested a refund for the fast shipping charge only, assuming the item would still be delivered. However, on the morning of the 28th, I received a full refund including the item cost without any explanation. This has left me unsure about the status of my order, whether the item will still be delivered, and if I will be required to return it at my own expense. I believe a personal communication from Amazon explaining their decision and apologizing for the delay would have been greatly appreciated.

Hello, I recently purchased shoes online but faced some issues with the seller. Initially, they called to offer a different color due to stock unavailability, which I declined. Then, they sent the wrong size and asked me to keep it until they could replace it. Subsequently, they sent the wrong size again, causing inconvenience. Throughout, the seller pressured me to keep the unsuitable product and give a 5-star review, even though it did not meet my expectations. I have evidence of this in our chat. I find this situation completely unacceptable. I urge Amazon to address this matter seriously. Thank you, Ritu Navle.

I have noticed that Amazon has been charging my Amazon Prime card for Prime membership without my authorization for the last three months. I had never approved these charges, but they kept billing me. After calling Amazon twice, they were helpful and removed the charges. However, I recently received another bill for $29.04 due by 1/2, with $25 being late charges. When I called a week ago and spoke with a supervisor, I was directed to contact the credit card company, Synchrony Bank. When I initially called the bank about the unauthorized charges, they told me to contact Amazon. This back-and-forth has not resolved the issue, and I am frustrated with this situation. I want to switch my Prime billing to my Discover account instead of the Amazon Prime card.