Amazon Customer Service Issues

I recently purchased a pond net that was mistakenly sent to my post office, then returned when I was unaware of its arrival. After the refund, I reordered it, but the item never reached me despite checking with the post office regularly. Sadly, I was not notified or refunded this time. This has caused me great frustration as it was my first home delivery. I am unsure how to address this using my computer and need guidance on retrieving my archived order or tracking its whereabouts. I am eager to receive the pond net, despite the leaves in my pond. After this experience, I am hesitant to shop on Amazon and would prefer speaking with a person for assistance.

I was expecting earrings to be delivered on Wednesday the 19th. I waited all day for them, but they never arrived. When I checked my Amazon account, the photo showed that they were delivered on Wednesday with a large package, but the small package in the picture was not physically there. It must have been very light as it was not with the big package. Despite being unsecured, it wasn't there when my son quickly got the big box after the delivery person left. Our porch is not easily accessible, and we've never had any items stolen before. It's disappointing that the earrings are missing, and we are unsure of what happened.

I made an order on 12/18/18 using a newly created email for my Amazon login, but I mistakenly entered the wrong domain on my Amazon account. Unfortunately, I am locked out of both the new email and Amazon account. The order, with number [redacted]-[redacted], was meant to be delivered by 12/21/18, but it hasn't arrived, and there are no charges on my account. This is a Christmas gift for my mother, so I urgently need to resolve this issue. I am willing to pay extra to ensure the delivery arrives by tomorrow. The items ordered are a Go Geo shower curtain, neopolitan silverware set, and cranberry. Thank you for your help.

On my recent Visa Credit Card statement, I've noticed 14 unfamiliar charges totalling £99.14, dated between November 26, [redacted], and December 2, [redacted]. The charges range from £4.99 to £12.89. Among these, I suspect three charges are related to Kindle downloads: a book by Lee Child titled PAST TENSE, a book by James Patterson titled TARGET ALEX CROSS, and "Liturgy of the Hours [redacted]" by Universalis. The bulk of these charges were on November 28, [redacted], a day where I don't recall making so many purchases. I'm reaching out for assistance in identifying the remaining charges. Any help would be greatly appreciated. Thomas Matthew B. 79 Walter Road Swansea, SA1 4PS UK

Hello, I recently ordered a Kate Spade notebook through Amazon Prime on 12/18 with expedited shipping for a gift I needed by 12/25. The original delivery date was supposed to be 12/21, but after tracking the order, I received a message about an issue. I checked again on 12/24 and saw that it was finally on its way. Unfortunately, upon receiving the notebook, I noticed the package was slightly torn and the notebook itself had a puncture, scratch on the front, and damage to the spiral. I have been a loyal Amazon customer and understand the holiday rush, but I'm disappointed in the delayed delivery and the condition of the product, especially since it is a gift for someone else. I can provide photos of the damaged product if needed.

I placed an order for a Roomba on Wednesday, December 19th with Amazon Prime Priority Shipping (1-4 business days), but it has not been shipped yet. The order, Order# [redacted]-[redacted], is being fulfilled by Amazon.com Services Inc. I am frustrated with the delay in shipping to Alaska compared to the lower 48 states. It seems Alaska often experiences delays when receiving items from Amazon. Despite having UPS, FedEx, and USPS services available, the efficiency for deliveries to Alaska seems to be lacking. It's disappointing that Amazon might overlook the Alaska market due to its size. This appears to be a common issue in Alaska, as mentioned on various platforms including Facebook and forums.

My USPS order was delayed. Originally scheduled for delivery on Sunday, Dec. 16, it could not be delivered. After contacting USPS in Dobbs Ferry NY, they assured me it would arrive on Monday, Dec. 17, but it never did. Earlier today, Dec. 24, I contacted the USPS office again, providing the tracking number, but they cannot locate the package. Despite numerous attempts, the item has not arrived, so I am requesting a full refund for the undelivered Holiday Nut and Fruit Gift Tower by Nut Cravings. Tracking ID: [redacted][redacted]78.

Hello, I canceled my Amazon Prime account in November. However, I received an email stating that 36 euros will be deducted on 27/12/[redacted] for my annual Prime subscription. I utilize both Amazon.co.uk and Amazon.es. I am concerned because I cannot locate an option to cancel my Amazon.es Prime account. While the UK site shows no payment due, the ES site still shows "mi prime" without cancellation options. Can you please verify that my Prime account is canceled and that no funds will be withdrawn on the 27th? Thank you, Teresa

I purchased tires from Amazon for installation at Sears via Amazon Home Services. Three tires arrived at Sears, but the fourth is missing. Amazon customer service was unhelpful, transferring me to three representatives who provided no assistance or information. The order number is [redacted]-[redacted]. UPS confirmed all tires were together, but one disappeared. Sears did not notify me of the missing tire or the canceled appointment, so I had to reach out when I discovered the delay. I am now without tires, a rescheduled appointment, or support from Amazon. After ineffective chat support, I emailed but received no reply. I am extremely frustrated with this situation.

I am disappointed to report that my package was marked as delivered at 2:23 PM today, but it was not actually received. This was one of two packages scheduled for delivery today, and while I received one, this particular package was missing. I urgently require it today as it is a Christmas gift, and I opted for Prime delivery to ensure its timely arrival. Can you please provide an update on the estimated delivery time for this package marked as delivered but not received? The tracking information indicates it was shipped with USPS to Mesa, AZ. Tracking ID: [redacted][redacted]68. Thank you.

I contacted customer service a week ago regarding unauthorized charges to my account. I discovered that the email linked to my account was outdated, and someone made purchases using my debit card without my consent. Although customer service resolved a $25.00 charge dispute from my checking account, two other unauthorized transactions remain unresolved. I am distressed by the situation as these unauthorized charges are affecting my account significantly. While on the line with customer service, an additional transaction took place. The transactions in question are: $32.54 on December 17, [redacted], $25.99 on December 13, [redacted], and $6.49 on November 19, [redacted]. These are the disputes pending resolution on my account. Kindly contact me promptly to address these issues. Thank you.

I received the following email: "Dear Customer, We have identified an issue with your payment details that has led to the suspension of your account and placed your orders on hold. To address this matter, we require verification of a recent statement for your Amex card ending in 06. Please log in to your account to upload the necessary document to our secure portal. The statement must display: - Your name and billing address. - The last 4 digits of your card number. (For security, ensure only the last 4 digits are visible). Our dedicated team will review your statement within 24 hours, with limited access to protect your privacy. However, Customer Service can validate the email's authenticity but cannot assist with your statement. We apologize for any inconvenience caused and advise against creating new accounts to prevent delays with placing orders. Kind regards, Account Specialist" I shared the required information and now find myself unable to access my account.

Last week, I was surprised when Amazon abruptly closed my account without warning. I checked my bank statements and found that I had spent $1,[redacted] over the past two months, with a credit of $11.28 from September. An email on December 19 stated that they closed my account due to requesting too many refunds. Despite explaining that my orders were either exchanges or returns for valid reasons, they refused to reconsider. I had used some credits in September for parts of a new computer. I can provide detailed records for all my Amazon transactions. I plan to shop at Walmart or Newegg as suggested by my brother, but I am still unsettled by Amazon's actions.

I would like to raise my concern regarding an order I placed on December 17, [redacted], for Christmas. Today, when I called, I was informed for the first time that the item is no longer available, despite it being available when I placed the order on December 17. Additionally, my payment does not reflect on my Discover card. I have spoken to two representatives already and requested to speak to a higher supervisor. However, I have been on hold for the past 23 minutes with no update or response from Amazon. I am disappointed by: 1. The lack of communication about the item becoming unavailable after my initial order, disrupting my Christmas plans. 2. The excuse that Amazon could not contact me due to an "unavailable email" is false, as I use the same email to log in and always receive emails from Amazon, especially after ordering. 3. Despite being a loyal customer since [redacted], there has been no satisfactory solution provided, leaving me frustrated, especially since it's late and other stores are closed.

I ordered a 10-liter Prestige pressure cooker expecting to pay [redacted] rupees as displayed during checkout. However, upon receiving the item, the invoice showed [redacted] rupees, resulting in a loss of [redacted] rupees. This discrepancy was unexpected and could harm Amazon's reputation if such increments occur without customer notification. Despite the delivery person's challenges, I accepted the order out of sympathy. The issue also arose with cooking separators, where the ordered amount differed from the invoice. I would appreciate a valid explanation for these discrepancies.

My Amazon account experienced unauthorized changes last night. I received an email notifying me that the associated email address was altered without my consent. The previous email address was [redacted], and the current one is [redacted] I am unable to access my account now as a result of this change. I am requesting to have my original email address, [redacted], restored to my account to regain access.

Order # [redacted]-[redacted] I recently received my Christmas orders, but noticed that the return window for one item my wife wants to return has expired. Despite the generous return window for most items until January 31st, this particular item had only a 30-day return policy. I was under the impression that all Christmas gifts could be returned after Christmas. My wife simply wants to exchange the item or receive an Amazon gift card instead. Considering the extensive number of items we purchased this holiday season and the frequency of our deliveries, could an exception be made in this case, given the circumstances? Your assistance with this would be greatly appreciated.

I purchased two sweaters and two scarves for my wife through Amazon Prime but am having trouble finding them in My Orders to arrange a return. Can someone provide assistance with generating a return label? The items I need to return are: 1. Sidefeel Women's hooded knit cardigan button cable sweater coat in black, size medium, priced at $41.99. 2. Asvivid Women's Turtleneck chunky knot pullover sweater in green, size medium, priced at $33.99. 3. USA style Premium Travel Infinity Scarf with Hidden zipper pocket for $18.89. 4. Invisible World Women's [redacted]% Mulberry Silk Scarf in Roses Red Raspberry, priced at $26.50. I would appreciate your help in obtaining a reference number for these items to expedite any further assistance from customer service. Thank you. Ben R.

Currently, when I try to order "Super Mario RPG: Legend of the Seven Stars - Wii U [Digital Code]" on my account, I encounter an issue. A message states: "Please set the default address here to purchase this product. It's currently removed from your cart. Any bundle discounts associated with this product will not be applied in this purchase." Despite having only one address, I am unable to set it as the default. I have attempted to delete and re-enter the address without success. Other users I know do not experience the same problem with their accounts. I kindly ask for assistance in resolving this issue and would appreciate any guidance on my end. Thank you for your attention to this matter.

Hello, I hope you are having a wonderful day. I encountered an issue while shopping for a Kindle Fire tablet today. I mistakenly used the wrong account and added two Amazon Gift Cards totaling $75. Amazon requires me to input Credit Card information to proceed, which is problematic as I am not of legal age to have a Credit Card. I hoped to transfer the Gift Cards to my mother's Amazon account, but it stated they were already claimed. I am unsure how to remove the Gift Cards from my account. Any assistance in resolving this matter would be greatly appreciated. Thank you for your understanding and have a great day and a Happy New Year!