Problems with my password*Hi Amazon.*Somehow, I made a mistake and cannot sign in into...

GetHuman1694878's customer service issue with Amazon from December 2018

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The issue in GetHuman1694878's own words
Problems with my password*Hi Amazon.*Somehow, I made a mistake and cannot sign in into my account (probably wrong password associated to my email address: *****@***.com). I tried the option “Forgot your password?”. The reply by email is giving me is either: “Thanks for visiting Amazon.com! Per your request, we have successfully changed your password.”, but not mentioning the new password. The other reply is: Password assistance. To verify your identity, please use the following code:… But, at sign-in, there is no option for such code. *Could you please help me with this problem? Thank you very much.*Thank you again for helping,*Miguel Adrian Rojas*PS: I have a Huawei Y* phone on its way to Venezuela (via LibertyExpress) and I do need to print out the invoice to be able to pick it up.
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Customer service issue
Reported by GetHuman1694878
Dec 5th, 2018 - 2 mons ago
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Timeline
GetHuman1694878 started working on this issue
Dec 5th, 2018 2:53pm