Amazon Customer Service Issues

I received an email from a company claiming to be Amazon, offering me a $[redacted] Amazon gift card for taking a survey and selecting 2 items of interest. I went ahead with it because the reviews seemed positive and it looked legitimate. However, I never received a confirmation number and didn't get any follow-up information via email. I have saved their email address in my spam folder just in case Amazon needs it to address potential fraud using their name. It's disappointing because a gift card would have been helpful for Christmas with my 8 grandkids, especially since I am on disability now. This company should stop misleading people by pretending to be Amazon. Best regards, Debra Ramey

The final details for Order #[redacted]­[redacted]­[redacted] were sent to my Post Office address, and I successfully received Item 1, the Ring Wi­Fi Enabled Video Doorbell. However, Item 2 is being processed for a refund, which I did not request. Since I am currently in another state, I kindly request to have the two 'all new Echo Show Gen 2 devices shipped to the Lorado shipping address listed in my Amazon Shipping Addresses. Thank you.

I've invested over $[redacted] in items on my daughter's baby registry, aiming for the Diaper Deal, but it's showing she still needs almost $[redacted] to reach it. Most of my purchases were meant to contribute to that goal. I made orders totaling $1,[redacted].87 between August 27 through November 28. I really want to get the diapers as part of the deal since I've put a lot of money into reaching this milestone. I would appreciate it if you could address this issue promptly and allow me to take advantage of the $[redacted] diaper offer. Thank you.

I made an order on Nov 21 (Order # [redacted]-[redacted]) with a promised delivery date of Nov 30. After chatting on Dec 1 and being informed of a further 24-48 hour delay, I noticed on Dec 2 through the FEDEX app that the package was still in Chicago since Nov 30. Following unhelpful interactions with Sharvai, Alok, Joanna, and Melanie, all suggesting the delay was due to weather conditions, I expressed concern over the potential damage to my order and the need for follow-up. Despite efforts to address the issue, I felt Amazon's customer service lacked genuine care. Melanie offered to send a replacement but advised refusing delivery of one item to prevent double charging, which was not feasible for me. She also stated that in case of damage, a replacement would take about a week to arrive, declining my request for expedited shipping. This experience has left me dissatisfied, and I am reconsidering my future use of Amazon.

I have encountered an issue with the product - Lush Decor 16T000102 Lush Décor Leah Room Darkening Window Curtain Panel Pair, measuring 52 x [redacted] inches in Yellow/Gray. I have observed significant price fluctuations in this item over time. On 11-27-18, the price dropped to $16.99 per pair with free shipping. Upon attempting to buy 4 sets, I discovered a shipping charge of $36.50, which was not initially disclosed. Despite contacting the third-party seller on Amazon and Amazon themselves to remedy this discrepancy, I did not receive a resolution. Soon after, the price was raised to $38.99 per pair with "Prime" shipping. The price has remained elevated since, denying me the chance to purchase the curtains at the initially advertised price. This behavior appears to be deceptive, akin to "bait and switch" tactics. I am a loyal Amazon customer and I request that they enforce fair selling practices. I aim to buy 4 sets of curtains as initially advertised at $16.99 per pair with free shipping and have documentation to support my claim.

I am seeking assistance regarding the suspension of my account shortly after registration on 11/25/[redacted]. Despite sending a utility bill and other documents to [redacted], I did not receive a response. Following a call three days later, I was instructed to submit a national passport, which I have now done. However, Amazon's recent communication stated that I am not permitted to sell on Amazon.com. The message instructed me to fulfill any open orders and assured that funds would be released after deducting expenses like A-to-z claims or chargebacks within approximately 90 days. While my products have not been listed yet, I am perplexed as to what was incorrect in my provided documents, as I believe I have not breached any of Amazon's policies.

Order #[redacted] Subject: Watch Order Not Received Dear Supervisor, I am writing to express my frustration regarding my order for an Akribos XXIV Men's AK526RG Bravura Stainless Mechanical Skeleton Mesh Bracelet Watch. I purchased the watch on sale for $67.49 on September 26, but it has not yet arrived. Despite contacting Amazon three times in October and November, speaking with multiple representatives who assured me the issue would be resolved, I have not received any tracking information or the watch itself. I have also attempted to reach out to the seller via email with no response. Amazon sent a request for a status update two weeks ago, but there has been no reply from the seller and the watch has not been shipped. The same watch is now available from the same seller for $[redacted].99, but I am insistent on receiving the item I ordered at the original price. As a loyal Amazon customer and Prime Member, I request your assistance in ensuring that the seller fulfills my order promptly. I appreciate your attention to this matter and urgency in resolving the situation. Sincerely, Jean-Jacques G.

Subject: Urgent: Cancellation Request for Double Horse White Puttu Order Hello Amazon Team, I am writing to request the immediate cancellation of my recent order for the Double Horse White Puttu. Unfortunately, I placed the order by mistake and am now aware that the price is almost double the market rate, with delivery charges making it three times more expensive than what is offered by Big Basket for the same item. Big Basket continues to charge 54.32 rupees for 500gms of the Double Horse puttupodi with standard next-day delivery, which is significantly lower than the total cost incurred through Amazon. As a loyal Amazon customer, I have not received any confirmation regarding my cancellation request, which is concerning. I hope that my order can be cancelled promptly to avoid any further inconvenience. Thank you for your attention to this matter. Sincerely, S.P.

I recently completed the ordering process only to find out at the very end that the items cannot be shipped to Australia. I encountered issues with logging in and had to reset my password twice along with problems with the phone number input. It's frustrating to go through all of that only to be unable to receive the items I need. It would be beneficial if the website could specify shipping restrictions upfront to avoid wasted time. Additionally, the requirement to create an account for purchases seems unnecessary. I hope this feedback can be used to improve the customer experience.

I am experiencing an issue with my Subscribe and Save orders. Several items I was expecting did not arrive, and when I checked my order history, I saw that the subscriptions were unexpectedly cancelled without my consent. The items I did not receive are as follows: - Dreft Blissfuls - Quaker Chewy Granola Bars - Tide Liquid Laundry Detergent - Dove Men Face Cream - Pampers Easy Ups - Pepperidge Farm Goldfish - Starbucks Caffe Verona - Kellogg's Rice Krispie Treats - Presto Toilet Paper I am puzzled by this sudden cancellation as I did not initiate it. This situation is particularly confusing to me as I have been using this service for years without encountering such a problem before. Resubmitting my order is not a simple solution for me, as I utilized coupons that are no longer accessible for many of these items. Additionally, I won't be able to benefit from the subscription discount due to needing these products promptly. The system restricts me from placing another delivery for several weeks according to the subscription guidelines. Could you please clarify why this occurred? Thank you.

About a month ago, there was an issue with my credit card, and my account got locked. I tried contacting customer service multiple times but received no response. After reaching out to my credit card company, they mentioned there were no attempts from your end to contact them as it would be documented in the system. I then received an email requesting my credit card information to be faxed. I followed the instructions and faxed the details multiple times, incurring $30 in travel and fax fees. Despite this, I did not receive any acknowledgment. After numerous failed attempts of following up by phone, being promised callbacks within 24 hours that never happened, I resent the information via fax with no response. Feeling frustrated by the lack of resolution, I have resorted to ordering from another website. I understand mistakes happen, but these repeated issues are causing undue stress. I urge you to address this promptly and efficiently. Your attention to this matter today would be greatly appreciated.

I have contacted customer care seven times regarding this issue but have not received a response. Recently, I purchased the book "Entropy" by Robert Raker on Amazon Prime. After writing a positive, clean, and honest review, it was verified and then removed. I attempted to write a second review, but I received a notice stating that I have been blocked from posting reviews due to violating community standards, which is perplexing to me as the review was in no way controversial. I am an established author with six books on Amazon, and I request a review of this situation to lift the block on my account. Thank you, S.N. Bronstein

I recently purchased a pack of 4 16 oz Baron's Kosher USDA Organic Pure Ground Sesame Tahini jars and now I only have two and a half left. Will you please assist with a replacement? Thank you. - Polly Jo H.

My identity has been compromised, and it's urgent that I get assistance. The account under my wife's name, Linda Provost-Swim, with the address [redacted] Banks Ave, Napa CA [redacted], and phone number [redacted], is at risk. Despite my initial call to place the account on hold, I was informed that the matter needed to be escalated, but no one has followed up with me. Additionally, an email was sent confirming a change in the email address associated with the account to [redacted], which is not authorized. I urgently need help resolving this issue to secure our account.

I attempted to chat with Amazon regarding a reward I was meant to receive, but was informed they cannot honor it. I want to escalate this issue as I strongly disagree. Last week, after signing up for Prime, I received an email stating I would get a $15 reward for downloading the Amazon app and signing in. I completed the steps outlined, including downloading the app, signing in, and receiving confirmation of the reward. However, the $15 credit is not visible during checkout and is not in my account. Despite Amazon chat attributing this to my previous Prime membership status, I am unaware of when that occurred. I recently merged two accounts, which might be relevant, but the promotion's terms & agreements do not specify "for first-time Prime users only." Consequently, as I have followed all requirements and received confirmation of the reward via email, I anticipate Amazon rectifying this by crediting my account with $15. I currently have items in my cart that I am holding off on purchasing until this matter is resolved. Sending a reward email, prompting a customer to fulfill the criteria, and then withholding the reward based on unspecified terms is unjustifiable. Kindly address this matter promptly.

I recently received an email from Amazon regarding an order verification. They mentioned trying to call me but I did not receive any missed call. The email stated that I need to contact them to authorize my order and access my Amazon.com.au account. However, I am unsure which phone number I used when signing up with Amazon. My contact numbers in Australia are Office 07 [redacted]8, Mobile [redacted], and Home 07 [redacted]6. Can someone please advise me on how to reach Amazon for further assistance?

I recently received an email stating that my payment information needed to be verified, resulting in my account being locked. Despite multiple attempts to upload my VISA statement, it has not been accepted. I am eager to have my account unlocked and my billing address verified to proceed with my pending orders.

I have been consistently shopping on Amazon for years and have been a loyal Prime member enjoying their reliable shipping benefits. Recently, I've noticed a decline in the delivery service as my last few orders have experienced delays. As a Prime member, I expect the guaranteed free 2-day shipping. I have recommended Amazon to many based on the excellent service but am now disappointed. Will there be refunds for late deliveries and a return to reliable service? Perhaps exploring options with UPS, USPS, and FedEx could improve the situation. I hope to see the dependable Amazon service I used to rely on restored. Best, Yvonne P.

I am searching for the order mentioned below, but it has not been received yet. When I checked my account, I couldn't find it, although other orders made after that have been delivered. Could you please look into this situation? Thank you for shopping with us. You ordered the "Samsung Galaxy Tab E Lite..." along with three other items. The order has been divided into two: Order 1 of 2 Order #[redacted]-[redacted] Arrival: Tuesday, November 27 Order 2 of 2 Order #[redacted]-[redacted] Arrival: Thursday, November 29 - Monday, December 3 I hope to hear from you soon. Amazon Customer

I recently ordered a keyfob for my Nissan Sentra and opted for a one-month free trial of Prime Video for quicker shipping. While I received my order promptly, I'm now unsure how to access Prime Video on my Comcast account. I was interested in watching "Jack Ryan," but without being able to find the channel, it defeats the purpose of keeping the subscription. If I can't locate Prime Video on my account, I may need to cancel my subscription.