Amazon Customer Service Issues

Hello, I am disappointed with my recent order experience. I scheduled a same-day delivery with a guaranteed time frame by 9 p.m. today (Nov. 30th), but the estimated delivery date now shows 11/30-12/4. This is inconvenient as I needed the items for an upcoming international trip starting tomorrow (Dec. 1). While I typically appreciate Amazon's efficient service, I feel let down this time. Moreover, I had difficulty locating your customer service email, as my Amazon account only offered phone or chat options, which I find inconvenient. Thank you, Johnny H.

On August 9, [redacted], I placed two orders on Amazon, one for white items and one for blue items. I received both orders. Paypal is claiming I did not order from Amazon but used their credit card. I disputed this but ended up sending them a check for one of the orders as requested. I would appreciate it if you could provide me with a copy of the order. I usually don't order directly from Paypal, only use them to process payments through my Chase card for additional protection. I wasn't even aware I had a credit account with Paypal until they notified me about a late payment. Can you kindly assist me by sending a copy of the order or orders for the super white and super blue items placed on August 9, [redacted]? Thank you in advance. Paulette J. [redacted] North Branson Street, Marion, Indiana [redacted].

Dear Sir, I placed an order for the Collectable India Metal Golden Tree with Order No. [redacted][redacted], which was supposed to be delivered to the local agent in Kurnool - [redacted] on Nov 28. However, the local agent claimed that the delivery attempt failed without even trying to deliver the item or contacting me. Despite raising the issue through the customer care center, the order has now been canceled. During my visit to the Amazon Delivery Agent in Kurnool, Mr. Suresh admitted that his delivery boy made a mistake and returned the item, stating that nothing can be done. This negligence has occurred for the second time due to the lack of interest from the delivery agent. I would appreciate it if a thorough investigation is conducted to determine the negligence and responsibility of the delivery agent. Please address this matter seriously and communicate the outcome to restore my faith in Amazon's e-marketing. M. Surendar Rao (Mobile: [redacted]) 9-[redacted], Mayuri Green Lands Gooty Road, Kurnool-[redacted], AP

Please find attached the response from your customer service representative regarding the toy review you posted online. They have offered to send you a replacement free of charge once you provide your address. Thank you, Susan Craft. I purchased this toy for my granddaughter's party. After she opened it, the back leg broke off while she was playing with it for about 10 minutes. I hesitated to return it, fearing they might think she was too rough with it. I do not recommend it. My granddaughter was very upset and kept apologizing, begging me to fix it. One user found this review helpful. Dear Valued Customer, We are sorry to hear about the issue with the toy. Please contact us with your address, and we will send you a replacement, no need to return the faulty one. Feel free to reach out for any assistance. Best regards.

I purchased a case for the ThermoPro wireless thermometer along with a ThermoPro T20 last June. Recently, I attempted to repurchase both items for Christmas. However, it seems the ThermoPro T20 has been redesigned with straight probes, rendering it incompatible with the case I bought previously. I would like to return the two cases I just ordered and acquire a model that is suitable for the new design of the T20. The order number for the recent purchase is [redacted]-[redacted].

On October 1, I was unexpectedly charged $14.19 for an Amazon Prime membership. When I checked my October 24 credit card statement on October 31, I noticed the charge. I contacted customer service and spoke with "Aya", who assured me she would issue a full $14.19 credit since I hadn't utilized the Prime membership that I never actually signed up for. Upon reviewing my November 24 statement, I saw that Aya did credit me the $14.19 on October 31 and canceled the membership. Unfortunately, I was then charged another $14.19 for Amazon Prime on the same day. This means I am still owed a refund of $14.19 for an unwanted Prime subscription. I kindly request a refund for the additional unwanted charge of $14.19 from October 31, and that I not be enrolled in Prime again. The experience has been frustrating and time-consuming, making shopping on Amazon less enjoyable due to the confusing website promotions and pop-ups.

I am writing to inform Amazon about my decision to cancel my Prime membership. In the past year, most of my orders did not arrive within the promised two days. Additionally, my recent order took 1.5 weeks to even ship despite being labeled as "Prime Eligible." Discussions with others who also have Prime revealed similar experiences, indicating a widespread issue. I intend to dissuade others from subscribing to Prime until Amazon resolves these problems. I have not received the service I paid for over the last year, feeling disappointed overall, especially since I do not utilize the other benefits offered. The movie selection, for example, is subpar. Sincerely, Todd J.

This is my fifth attempt to address the issue with order #[redacted]-[redacted]. Initially, during a chat on Monday, I was informed the order would be intercepted and not delivered, but it arrived on Thursday. I then attempted to return the items to UPS, though they required individual return labels per box. Despite calling customer service twice on Thursday, I was only provided with one label. On Friday, while trying to explain these complications via chat, the resolution was not successful, and I was promised a follow-up that never occurred. Later that day, UPS arrived for a pickup but encountered the same issue with the single return label. To facilitate the return properly, I require four distinct labels with corresponding tracking numbers. The language barrier with customer service representatives has made this process frustrating.

I am continually seeing unauthorized $4.99 Prime Video fees on my account for services I did not authorize. Despite reaching out multiple times, the issue persists. I request that my credit card be permanently removed from the account as I have already paid for Prime Video and do not wish to incur additional charges. I expect a refund for all unauthorized charges and insist that my credit card details be eliminated from your automatic billing system to prevent further unauthorized transactions. If this issue persists, I may have to cancel my Amazon Prime subscription to avoid unauthorized charges. I appreciate your prompt attention to this matter and request the removal of my credit card to prevent future issues.

Hello, I'm experiencing issues with my Amazon accounts. I added my MasterCard to both accounts. One of the accounts is inaccessible even after changing the password multiple times with codes sent to my email. I created a new account and made a digital game purchase with my friend's US billing address using my credit card, which led to the account being locked for security reasons. I would appreciate it if you could send me deletion links for both emails provided so I can securely delete the accounts and potentially refund the purchase on my MasterCard. I received an email from Amazon asking for bank information, which I am hesitant to share. Thank you for your assistance.

I have spent hours trying to complete an order while speaking to a representative named Jackie in Guatemala City. I believe the issue can only be resolved by speaking with someone in the USA. I did not create the United States Postal Service, so I need to speak to someone in Seattle to address my account concerns. Assistance from Guatemala City or the Philippines might not align with the U.S. Postal Service requirements, which appear to be confusing for some Americans as well.

I have been a loyal customer of the Kindle Store for a long time. With hundreds of books on my devices and a Kindle Unlimited subscription, I make frequent purchases. However, I struggle to filter out titles I already own, especially when following authors or fan writers of a series. It would greatly improve the user experience if the database could display my 'ownership' status on the search result page. A simple icon indicating whether a title is already owned, or has been previously downloaded through Kindle Unlimited, would be very helpful. I believe Amazon already tracks this information for compensation purposes. These enhancements would greatly enhance the overall Kindle experience on Amazon. Thank you for considering these suggestions! :)

Order # [redacted]-[redacted] was placed on 12/1/18 by Carol Currier to be shipped to Dottie Mulholland at [redacted] Gulf Shore Blvd N. Apt [redacted], Naples, FL, 34[redacted]. The issue is with the Shipping and Billing addresses being the same. The Shipping address is correct, but the Billing address should be for Carol Currier at [redacted] Southlake Ct., Lexington, NC, [redacted]. The Visa ending in [redacted] is the correct payment method on the order. Customer service was contacted twice, speaking with representatives in the Philippines, which was difficult due to background noise. The reps were unable to assist and requesting a US-based rep was unsuccessful. The goal is to correct this error promptly. Thank you, Carol Currier.

In September, I ordered a robe using my Amazon Prime membership. The robe was a gift for a friend who tried it, washed it once, and found that it shrunk. Today, I wrote a review and requested a refund for the item. However, I received an email from Amazon informing me that my Prime membership was canceled, and my membership fee was refunded. I did not ask for my membership to be canceled; all I wanted was a refund for the robe. If there was any confusion about my request, I should have been contacted before canceling my membership. I am dissatisfied with how this situation was handled, and I urge Amazon to rectify this mistake.

I clicked on an email to review a product but discovered I am banned from reviewing due to guideline violations. My last review was on May 15, [redacted], for a garden hose. After reviewing the guidelines, I am confident I didn't breach any rules concerning sexual content, infringement, illegal activity, or solicitation. I review products to assist others with their purchases and gain no personal benefit except for passing time. I'm curious to know the reason for my ban.

I placed an order in August, and unfortunately, it got lost in the mail. They refunded my money, and I reordered the item. However, it is now December 3, and the package is lost again. Even though I specifically asked them not to refund it to my debit card due to overdraft issues, they did. After contacting customer service, the representative assured me that they would reload the amount onto my Amazon gift card with an additional $5 for the inconvenience. Despite this, the money is still not showing on my gift card. Waiting for four months for a package that has been lost twice is frustrating, especially since I have never shopped here before. I am requesting the $4 for the package and the additional $5 be added to my gift card. This experience has left me very disappointed, and I am hesitant to order from Amazon in the future.

My Amazon account has been suspended for the second time in 2.5 months. I provided all requested documents like bank information, passport, and sales tax identification number, all of which had been previously submitted and approved by the German state department. I am a small business owner and also applied for an Amazon Business account. I make purchases with Gift Cards and have over [redacted] customers with transactions over $6,[redacted] on Amazon. Initially, on the 27th, I couldn't log in and was asked to switch accounts, which I found confusing because I only have one account. Later, when I tried to reset my password, I kept receiving an error message. After contacting Amazon on the 28th, they informed me about the suspension, which I wasn't aware of as I didn't receive any notification via email until the 30th. I promptly provided the requested information but was told the account would be automatically unlocked by December 1st. I called Amazon to ensure I wouldn't miss any notifications this time and was informed it might take up to two weeks to resolve. Given the impact on my business and customer relationships, I am disappointed with the service provided and hope for a quicker resolution. Best, Vitaliy Toropov

Subject: Amazon Prime Subscription Refund Request I want to address an issue regarding my Amazon Prime subscription in Brazil. Even though I deactivated the auto-renewal setting on November 7, [redacted], I was billed for another year without my consent. I received an email on November 7 confirming the cancellation of the auto-renewal feature, but I have not been refunded the charge of US$ [redacted].19 from October 28, [redacted]. I kindly request a refund for the unauthorized charge. Thank you, Renato B. Credit Card: MasterCard 5[redacted] 0[redacted] Renato C. L. B.

Dear Sir/Madam, I am writing to address an issue I encountered with the Li-Ning badminton racquet, specifically the Li-Ning Chen Long Series High-Tension Graphite Badminton Racquet that I purchased last month. I received the product on November 6th, just a few days after ordering it on November 2nd. Unfortunately, the quality of the racquet has disappointed me as it has not even lasted a month. The strings are notably weak, with a couple of them already broken. I hope this matter can be looked into promptly. I have always held Li-Ning in high regard as a brand, and this experience has left me dismayed. I would appreciate it if the racquet could be replaced with a new one or if a full refund could be issued. Regrettably, this incident has also affected my opinion of Amazon. I eagerly await your response on this matter.

I ordered shoes for delivery on Thursday, November 29, but they are still not here and are delayed. The tracking information shows they were shipped from Whitestown. I'm disappointed with the delay, especially since I used Prime. I'm unsure when the shoes will arrive, which is frustrating as there's no estimated delivery date. This order was for a birthday gift needed for an upcoming event, so I may need to make alternative plans.