I received my purchase of a two item order in a single package.**) plastic zip baggies...

I received my purchase of a two item order in a single package.**) plastic zip baggies and *) jewelers ring sizer mandrel. *Lost is The ring sizer. It is a long and relatively thin object with pointed tip. *The ring sizer punctured shipping envelope creating a hole and slid out of envelope, becoming lost. The postal system noticed a hole. The postal workers patched the but the ring sizer tool is missing from the package. I filed an order complaint using Amazon Customer Support. I received an unsatisfactory answer to the order complaint. I was told the tool will be replaced when the return item is processed. I was frustrated that my complaint was not grasped. I have no tool to return. Should I go to post office and ask the postal clerk to address the necessary dept. that they search for my lost item. This kind of issue no doubt arises frequently enough. I believe a tidy check of lost found will lead to discovery of my tool. I hope Amazon Customer Support has protocol in place for finding the tool and returns the payment to my method of payment Credit Card. Thank you.