Amazon Customer Service Issues

I am inquiring about the recent order # [redacted]-[redacted] that was marked as delivered but has not reached the recipient. I would like to know the exact time and date it was delivered and who received the package. The items ordered were the Biotin Shampoo for Hair Growth and Biotin Hair Growth Conditioner. Thank you.

I tried to purchase a DVD set which included "Kissing A Fool", "Hearts And Souls", "The Matchmaker", and "Playing For Keeps". When selecting a used item for a better price, I accidentally ended up with a different set during checkout. The movies I didn't intend to order were "The Notebook", "Crazy Stupid Love", "Life As We Know It", and "He's Just Not That Into You". This mix-up occurred twice today, resulting in me receiving "The Perfect Man", "Head Over Heals", "Wimbledon", and "The Story Of Us". I'm struggling to buy the set with "The Matchmaker" included. I hope this issue can be resolved. Thank you. -Mike J.

I am experiencing an issue trying to purchase an item with a Prime alternative, but the system is saying it can't be shipped to my location. I have checked and there are no issues with weight or size on my end. I am starting to question if there's any benefit to keeping my Prime membership. This has happened before, and I want to know if this is how Prime customers will continue to be treated. The item I am trying to purchase is the Brillihood 12W LED Integrated Solar Street Light for $88.99. Before responding, please ensure Amazon's policy is current. I feel unfairly treated and would like a resolution.

I placed an order for a Toshiba Amazon Fire TV this morning through Amazon with Best Buy as the fulfillment provider. The experience has been extremely frustrating, with over 90 minutes spent on the phone trying to resolve this issue. I tried to cancel the order shortly after placing it due to finding a better deal at a Best Buy store, but my attempts through Amazon, email, and speaking directly with Best Buy have not been successful. I encountered conflicting information between Best Buy and Amazon representatives regarding the cancellation process. While the order was eventually located, I was informed that it couldn't be changed because it was acknowledged 30 minutes after placement. The lack of clarity in the process is concerning, and I worry about the return process if the TV arrives. I hope to have the order canceled as I have found a better deal in-store at Best Buy. Regards, Sandra B. Sent from my Samsung Galaxy smartphone via Verizon.

Order Number: [redacted]-[redacted] My package was supposed to be delivered by 8 PM on the 25th, but there was no delivery attempt made. I am disappointed because the delivery was guaranteed, yet it was not fulfilled as promised. I chose this delivery date because it was when I would be available to receive the package. I will not be available on any other dates in the upcoming days, and I do not want the package left outside for an extended period. This situation is very inconvenient for me, and I am once again disappointed. I would appreciate some form of compensation for this issue.

I am experiencing multiple issues with the Amazon customer service. I have been a loyal Amazon Prime member since January of last year, [redacted]. In September [redacted], I faced a problem where I ordered an air mattress that never arrived. Despite numerous calls and chat attempts, I couldn't connect with a helpful customer service representative, only receiving excuses. Eventually, in October, I contacted support again and was directed to a supervisor who agreed to refund my account after I filed two police reports. Since then, my orders are consistently delayed or missing, and I am being overcharged, which is distressing as a low-income customer. My monthly fee mysteriously spiked from 6.38 cents to 12.48 per week. I've been accused of making purchases I never made, resulting in missing funds. When I contact support, they acknowledge no purchases were made but fail to reimburse the missing money. I am facing numerous problems and desperately need assistance.

I encountered a delivery issue today. Our security personnel was absent, and I couldn't receive my package. The delivery person phoned me and suggested leaving the parcel, but I declined due to a recent theft under similar circumstances (Crime Number [redacted]1). I requested they either leave it at the nearby post office or retain it to prevent unsupervised delivery. Our door has security issues, allowing easy access for theft, as previously experienced. To my concern, an Amazon email stated the package was left on the desk. Could you verify this? I am anxious as I will be at work until 18:00 today. Apologies for any errors in my message; I am genuinely worried. If the package was indeed left there, is it feasible for me to retrieve it later? Thank you, Best regards, R.

I am a book author who sells books on Amazon, specifically "Behind and Beyond the Badge Volume 1 and Volume 2." Volume 2's paperback and hardcover versions currently display a woman wearing a bra on the cover, which is not appropriate. I have contacted Amazon multiple times about this problem, but they claim it is the book publisher's responsibility to fix. The publisher disagrees and states that Amazon has resolved similar issues in the past. Additionally, the two volumes of the book are not linked as they should be, causing further unprofessionalism on my Amazon Author Page. Despite my efforts, Amazon has not shown any willingness to help address these issues. I urgently need this matter resolved. Thank you.

As an author of the books "Behind and Beyond the Badge Volume * and Volume *," which are available on Amazon, I am concerned about the incorrect book cover displayed on Volume *. Despite contacting Amazon and the book publisher, the issue remains unresolved. Amazon claims it's a publishing issue, while the publisher asserts the responsibility lies with Amazon. Previous similar issues have been rectified by Amazon, but I am struggling to get assistance this time. Additionally, the books' linkage on Amazon is missing, causing a lack of professionalism. I urge Amazon to promptly address this by replacing the inappropriate cover with the correct one that does not feature a woman in a BRA and ensuring that all versions of the book are correctly linked on the platform.

I want to address the concerning behavior of your delivery personnel. Instead of delivering packages to residents' doors in large apartment complexes in Alexandria, VA, they are frequently leaving them outside in mail rooms and other common areas. This results in packages being stolen after delivery messages are left. Your staff's lack of care is evident in their actions. The time and effort required to address these issues must be significant. Initially, I believed this behavior was limited to nighttime deliveries, but today I observed a similar incident during daylight. The driver did not stop to discuss the matter. I'm questioning if this delivery method is endorsed or directed by your company, or if it is simply the result of careless and apathetic employees.

On November 7, [redacted], I bought a Fire 7 Kids Edition, a Kids zipper sleeve, a screen protector, and Kids Volume Limiting Headphones. Then, on November 5, [redacted], I returned the Fire 7 to Amazon.com Service INC. for warranty repair as it wouldn't charge or power on. I included a letter with my return address for the 2-year warranty claim. Unfortunately, UPS returned the package to the shipping store instead of processing it. I incurred additional shipping costs of $19.53. Could you please provide a return label to avoid further confusion? I wasn't aware of the proper procedure, so I shipped it myself initially. Any guidance you can offer would be appreciated. Thank you, S.M.

I encountered an issue trying to place an order as I received a message at checkout indicating my account was blocked. Despite promises of receiving an email to explain and resolve the problem, none was received. After reaching out again, I was informed that a specialist would need to assist in resolving the issue but once more, no email was received. Upon investigation, it appears there is a disputed charge for an $[redacted]+ computer ordered using my credit card and Amazon account, but was delivered to my daughter's address. The charge was successfully disputed with my bank, and now I understand why my account was frozen. I am willing to return the computer and just need a shipping label, which I have not received via email ([redacted]). Alternatively, you can contact me via my business email ([redacted]) or by phone at [redacted] or [redacted]. We are loyal Prime members.

I received two packages today and another one last week. While I did get the packages, I am concerned about the status updates from USPS stating they were "handed off directly," as that was not the case. Last week, I was out of town, so the package couldn't have been handed to me directly. It was found in the mailbox upon my return. Today, since I wasn't home, the packages couldn't have been handed directly to me either. One was left on the porch while the other was placed in the mailbox. My worry is if future packages go missing and USPS claims they were handed off directly when they were not, will that hinder my ability to seek assistance? I require clarity on this issue before making further purchases from Amazon. Thank you.

Dear Customer Service Team, I hope this message finds you well. I am reaching out regarding a discrepancy on my credit card statement dated 11/11/[redacted] for a $56.00 purchase that I did not make. I have listed my recent Amazon purchases from November 7th until now for your reference: 1) Voltage Protector Brownout Surge Refrigerator [redacted] Watts Appliance on November 7 for $10.25, 2) Pluteck Non Ticking Analog Alarm Clock with Nightlight on November 7 for $12.99, 3) Modvel Lower Back Lumbar Support Brace on November 9 for $19.99, and 4) King of Kings Lower Back Brace Pain Relief on November 10 for $49.99. These are the only transactions I have authorized, and I am concerned about the $56.00 charge. Please investigate this matter and provide me with a resolution. Thank you for your attention. Best regards.

I heard a segment on NPR today discussing climate change and Amazon's package delivery. The idea of a 'Green option' with a 5-day delivery period and Amazon donating the saved money to climate change causes is commendable. I believe this initiative could be beneficial both environmentally and for the business, particularly in Seattle. Can this suggestion be escalated to the appropriate leadership within Amazon for consideration and implementation? How challenging could it be to kickstart this idea?

In the past week, I've received three items that were incorrect or damaged. I visited the UPS store once but do not want to keep returning. I am disappointed in the recent product quality. Order [redacted]-[redacted] arrived with two packages of Rocketcopters. Both were dirty, had bent cardboard edges, and one had a dented plastic bubble, affecting its appearance. Order [redacted]-[redacted], the book "Dreaming of You," had a torn dust jacket and a dinged corner, not meeting my expectations for a new item. I don't have time to return these to the UPS store. Additionally, the Amazon Flex delivery person for today seemed to linger on my front porch for an extended period, which was inconvenient as I was on a business call. I hope for better quality control and service in the future, as I often shop for gifts and household items on Amazon.

Good morning. I hope you are well. I recently filed a dispute with my bank regarding a charge of $56.00 on my credit card from 11/11/[redacted] that I did not make. Here are my recent Amazon purchases since November 7th for your reference: 1) Voltage Protector for Refrigerator - $10.25 on November 7th, 2) Pluteck Analog Alarm Clock - $12.99 on November 16th, 3) Modvel Lower Back Support Brace - $19.99 on November 16th, 4) King of Kings Lower Back Brace - $49.99 on November 22nd. I did not make any purchase for $56.00. Can you explain why this charge is on my credit card statement? Please review my account for verification. I eagerly await your assistance. Thank you very much and have a great day.

I recently purchased an HP ProBook 6465B from a seller who claimed to be a Certified Microsoft Refurbisher. After noticing issues with the laptop and requesting a return, I was shocked to discover that the device had malware, compromised CMOS EC chip, back doors, and a reinfected BIOS. A Linux cyber forensics professional confirmed these findings. I have decided not to return the laptop to the seller to prevent it from being resold with these serious issues. I will not be purchasing from this company again due to these circumstances. I believe Amazon should provide a refund as they should ensure that Microsoft certified refurbishers also test for vulnerabilities like this.

Hello, I placed an order for six notebooks on Nov. 22 with a guaranteed delivery date for Nov. 25. Unfortunately, I received notifications indicating the delivery is now delayed until Nov. 27-28, well past the agreed-upon date. I rely on Amazon Prime's fast shipping for my purchases, and the delay is disappointing. Had I known about the extended delivery time, I would have sourced the items elsewhere. I appreciate your attention to addressing this issue promptly. Thank you, Lauren

I bought a Norelco Rechargeable Razor, model AT880, from Amazon on 5/28/18 with order #[redacted]-[redacted]. It was labeled as new and supposed to have a two-year warranty. Initially, the razor had issues turning on and now it won't work at all. Phillips Norelco informed me the warranty expired in December [redacted] and refused to assist. Despite efforts, I couldn't reach Amazon or the seller, Mall Stops. The razor's serial number is [redacted]25/8 and Phillips confirmed it was sold to me with an expired warranty. I'm seeking a replacement with the full two-year warranty promptly.