Amazon Customer Service Issues

In November [redacted], I bought a Bosch dishwasher from Hudson Appliance in Hudson, MA. The dishwasher worked well for four years. In November [redacted], Hudson Appliance installed a new power cable and door springs, fixing some issues but causing others. Even after several attempts to repair with intermittent successes, the machine still leaks and fails to complete cycles, causing frustrations and damage to the floors. I have decided to seek a replacement dishwasher from Bosch of equal quality due to the ongoing issues. The model details are as follows: Brand: Bosch Model Number: SHV7PT53UC Serial Number: FD[redacted][redacted]

I placed an order for 3 books on 9/6. I received 2 of them but not the third. When I contacted customer service and spoke with Chris, she mentioned my order was canceled due to emails sent asking if I still wanted the missing book, which I never received. Chris then confirmed they would reorder the book with no need for further details from me. I am still waiting for the book "Meg: The Graphic Novel" by Steve Alten, published by Table Brothers. I'm aware of issues with the publisher, which may be causing delays. I am eager to receive the book but need clarification on the status of my order and communication with Table Brothers. Thank you, Stacy L. & C.

I have been trying to reach out to Amazon but have not been successful. I have encountered issues with entering verification codes for my purchases and have not been able to speak to someone on the toll-free number. I keep receiving codes that either do not work or have no place to input them. Even when I enter the latest code, it does not work, prompting me to request another one. I am concerned about my order, particularly the 16 books in my cart. Amazon, please contact me to resolve these issues and ensure a seamless shopping experience. Thank you.

I recently purchased an Amazon Fire Cube, Alexa remote, and starter lightbulb kit on November 26, [redacted], at 4:30 pm. Unfortunately, the order was accidentally cancelled on the morning of November 27, [redacted], and when I tried to repurchase it, I was charged double the price. Despite speaking with numerous representatives, including one named Jason M. who claimed to be the boss of Amazon, no one was able to assist me with resolving the issue. The lack of customer service in handling such a simple matter has been very disappointing, especially considering Amazon's stature as one of the world's largest companies. I promptly tried to reinstate the order at the original price, but to no avail. It has been frustrating to encounter such poor service during a busy time of year. I hope for a prompt and satisfactory resolution to this matter. Thank you for your attention. -A. A.

Subject: Delivery Complaint for Orders Made by M F Hudson I am reaching out once more to express my disappointment with a recent delivery experience involving two parcels ordered by my son, Mark Hudson. Sadly, the parcels were mistakenly delivered to my elderly neighbor's house and left outside in the rain, resulting in significant water damage. This recurring issue of misdelivery by your courier service is unacceptable. While most deliveries are made to my address, the repeated errors suggest there may be a problematic courier mishandling packages and disregarding customer goods. I kindly request a thorough investigation into this matter to prevent any future occurrences of this nature. Sincerely, A E Hudson (M F Hudson)

I placed an order for a phone on Saturday with the expectation of Sunday delivery as a Prime member. The phone was supposed to be out for delivery but the driver's shift ended and it got rescheduled multiple times, from Monday morning to possibly arriving on Tuesday. There seems to be some confusion around the rescheduling, and a Logistics Supervisor named Chris mentioned reordering due to lack of control over logistics. Initially, they offered $5 for the inconvenience, an offer I declined because I wanted my phone on Sunday as agreed. The item is available with 4-hour delivery locally, but the original terms from Prime Now cannot be transferred, leading to frustration. It feels like Amazon is prioritizing policies over solving customer issues, and the website shows a delivery date that may not be reliable. Despite being Prime members, it seems like we are not receiving the special treatment we expect.

I initiated a return for a prime item in October, but it was never picked up from our front porch. I am unsure of what steps to take next regarding this issue. Order ID: [redacted]-[redacted] Return Number: DF6L37qYRRMA I have now removed the item from our front porch. Return Summary: Dear Cynthia Ostrom, We have approved your return request. Your refund will be issued once we receive the item indicated below. Pickup Date: Next business dayϮ Pickup Address: Cindy Ostrom, [redacted] Sunrise Canyon Ave, Palm Desert, CA, United States [redacted] Item: Tobfit Compatible Silicone Bands Estimated Refund: $7.99* The refund will be credited to your Visa within 7 days after receiving the item.

I recently purchased a new Kindle and traded in my old one simultaneously to get the $25 discount. However, I received an email stating that the $25 credit can only be used for a new Kindle purchase. I would like the discount to be applied to the Kindle I bought with the trade-in or receive a credit instead. Although I've done the trade-in and purchased the new Kindle, the process seems to be out of order. I am trying to honor the promotion's intent. Waiting for the $25 credit before buying the new Kindle would have left me without a Kindle for about 10 days.

I ordered an iPad to be delivered to an Amazon locker on Monday, but it couldn't be delivered due to the locker being full. Contacting customer support was frustrating, as I was transferred to 7 representatives with no resolution. After being told the delivery would be attempted later that night, and then the next day, no attempts were made. Despite requesting a change to my workplace address, it seems the delivery will again be to the full locker. Multiple calls have resulted in conflicting information, with one representative indicating a change was possible, only for another to say it wasn't. It's disappointing that I can't receive my purchased iPad due to the issues with the locker.

I'm following up on my recent communication with Amazon customer service regarding Order #[redacted]-[redacted]. On Sunday, 11/25/[redacted], I initially reached out via email to csi.amazon@com but did not receive a response. Despite my follow-up today, 11/27/[redacted], concerning a delivery issue with a package scheduled for tomorrow that was attempted today, I am disheartened by what unfolded. The scheduled delivery time was shifted multiple times from the original ETA of 8 PM CST, causing confusion which prompted me to contact Amazon support. After a detailed discussion with the courteous representative, Kelly, it came to light that the package could not be delivered past 10 PM CST based on Amazon's regulations. However, contradicting information in emails and on my order tracking page alleged attempted delivery, which I dispute given the actual location of the delivery person as per the tracking map. This apparent misinformation has deeply disappointed me as a loyal customer of over 14 years. I hope Amazon can address these inconsistencies and restore my trust in their services promptly. Sincerely, N Bridewell. Email from Amazon: Hi NBRIDEWELL, Apologies for missing you during the attempted delivery today. We aim to ensure the safety of your package and will make another delivery attempt. Feel free to provide specific delivery instructions for your convenience. Track your package Statement on my Amazon account order page: We will make another delivery attempt Our delivery was unsuccessful due to the absence of a secure delivery location. We will try again. Kindly provide delivery instructions if you have specific preferences. Anticipated delivery date was tomorrow.

Order ID [redacted] I suspect that the Omega Seamaster men's watch I bought from Flagship Time might be a counterfeit. After contacting the seller about issues like the helium release valve, the second hand not stopping when setting the time, and the logo being upside down on the back, they did not provide satisfactory explanations. The lack of a response about the valve, unclear explanation regarding the second hand, and the suggestion that the watch may have been tampered with have raised doubts. Although the seller claims the watch is certified, they have not supplied any proof of authenticity. Despite my concerns, the seller dismissed them. I would appreciate any guidance on how to proceed in this situation. Thank you. - J. Arner

I placed an order for a Hard Drive and SATA cables under Order #[redacted]-[redacted] through Amazon Prime on Monday. I monitored the tracking status online and expected the delivery by 9:00 PM today, 11/27/[redacted]. A few hours ago, the status indicated the package was out for delivery. However, by 8:00 PM, it had not arrived. Upon contacting customer support, I was informed it would arrive on Thursday or Friday. As a long-time Prime subscriber, I've encountered this delay multiple times, where the package is out for delivery but does not arrive on time. The system seems unreliable and the status updates are not helpful. Despite the convenience of online shopping, situations like this make me reconsider purchasing items locally for immediate availability rather than relying on the advertised two-day delivery promise.

I have been struggling for four weeks trying to sign in without success. The two-step verification code is consistently delayed by 6-12 hours, rendering it useless. Despite numerous attempts to reset my password, I keep receiving a message saying "there is a problem" with the code provided. In the past, this issue was easily resolved by sending the code to my phone. I have communicated this multiple times to no avail. I am unable to sign in, reset my password, or transition to Amazon.it due to these ongoing issues. I regret to inform my friends not to send any more Xmas gift cards as I cannot access them, resulting in a loss of $[redacted]. I have emphasized that I cannot make international calls and seek a resolution via email. The situation persists as Amazon.it is unable to address problems originating from Amazon.com. Kindly empower Amazon.it to resolve the issue or send the verification code to my phone. The removal of my credit card without consent further hinders my access to services. I need to transfer my Kindle to Amazon.it but lack account access. Assistance with this matter would be greatly appreciated. Thank you.

Hello, I am Hekmat Alshakhshir. I am reaching out regarding my Amazon account that has been on hold for over 4 months with an active Prime membership, resulting in a loss of $14 each month. Despite contacting Amazon more than 7 times and providing bank statements as requested, the hold has not been lifted. Recently, I received an email stating that my Amazon.com account has been closed due to a connection with another closed account. Subsequently, I incurred an additional charge of $14. I hope this message reaches someone who can address this issue effectively. Thank you.

Last night, I accidentally purchased two Wm Johnstone books. I bought "Twelve Dead Men" in error. I currently have three Kindles - #1 stopped working, #2 only has a few books displayed (other [redacted] books missing), and I purchased #3 a few months ago. When I bought the book, it ended up on #2, which is not functional. Today, I realized the book wasn't on #3 either, so I re-ordered it, resulting in having two identical copies. I would appreciate it if you could cancel the copy sent to #2, which is now in digital limbo, and refund my payment. I also have a query - is it possible to remove editions 1 and 2 from the device list, only leaving #3 visible? If this adjustment isn't doable, I'll make sure to be more careful in selecting the correct edition in the future. Thank you.

I recently bought what I thought was a Christmas tree ornament on Amazon. I searched for "Christmas tree ornaments" and ended up purchasing a mermaid figurine instead. My order number is [redacted]-[redacted]. Upon trying to return it, I found there was no return label available. The item cost $12.70 in total. Another item I bought, the ebros under the sea baby mermaid on oyster shell, also appeared under Christmas tree ornaments. After realizing it wasn't a Christmas ornament, I opted to cancel the $20.95 order. It's not been delivered, and I want to confirm that the cancellation goes through and I receive a full refund. I appreciate your attention to this issue and hope that these items will no longer be listed incorrectly in the Christmas tree ornament section on Amazon to prevent this confusion for others.

I am writing to formally lodge a complaint regarding a recent purchase I made on November 14, [redacted]. I bought a Surface Book 2 Laptop with the offer of zero interest if paid within 12 months using the Amazon.com Store Card. As a student, I opted for this to manage my payments better. However, upon checking my account today, I discovered that the payment was charged to a different card than the one I had specified. I am concerned about whether this is a tactic to push customers into purchasing items beyond their means. I wish to avoid paying unnecessary interest. I feel conflicted now about making future big-ticket purchases on Amazon. Despite speaking to two different Amazon representatives who provided conflicting reasons for the error, the proposed solution of returning the laptop and reordering is inconvenient due to the time and effort already invested in setting it up. I believe a simple solution would be for Amazon to transfer the charge from the incorrect card to the correct one as originally instructed. Unfortunately, Amazon claims this is not possible. My displeasure with this situation is compounded by the lack of resolution at a supervisory level, and I am disheartened by the decline in customer service standards. I am sharing this to express my disappointment and highlight the current unsatisfactory customer service experience with Amazon.

I am disappointed with Amazon Prime's delivery service today. My recent order was in Marion, IN at 6:20 this morning, but it was sent back to Plainfield, IN, its original location. I am frustrated as I expected the delivery in Marion by 8 pm as promised. Why wasn't the order kept in Marion for delivery to me instead of being sent back to its origin? I have been waiting all day anticipating the delivery. Please adhere to your delivery promise and have it delivered tonight. Your reliability is important to your customers.

Order #[redacted]-[redacted]: I recently purchased a Canon imageCLASS LBP6230dw Wireless Laser Printer for $69.99. After being notified of a pricing error, I was informed the company would still honor the price but there would be a delay in shipment due to high demand at the incorrect price. I opted to wait for the printer. Despite tracking it and being told it would arrive on November 29, the order was canceled without any notice. I did not cancel the order and was disappointed to discover this so close to the scheduled delivery date. As a loyal Amazon customer for over 11 years, this experience has been frustrating. I would appreciate any assistance in locating and receiving the printer. Thank you, Buford Evans.

Dear Amazon, My name is Jaebok Kim. I am contacting you regarding order number [redacted]-[redacted] with tracking ID TBAPDX[redacted]82. I have not received this order even though the tracking shows it has been delivered. Upon checking with USPS, the tracking number seems incorrect or the status update is not available yet. Please verify the tracking number and re-ship the items to me promptly. I can be reached via email at [redacted] Thank you for your attention to this matter. Sincerely, Jaebok Kim