Amazon Customer Service Issues

I urgently need to purchase a small MP3 section of a symphony for my daughter, who needs to hear it to play. I updated my credit card details, and everything is correct for the purchase. I added the MP3 fuga song to the cart, but I'm unable to complete the purchase. The message states that the order cannot be processed with the current payment information. I've tried selecting a default payment method repeatedly, but the same issue persists. I urgently need the Szymanowski Symphony No. 2 in B-Flat Major, Op. 19: II. Fuga. It's a small purchase, and I would appreciate your assistance. Thank you, Sue Howard.

Hello, I need to address a common issue regarding my recent Amazon Prime upgrade. Last month, I unintentionally activated the upgrade but cancelled before the free trial ended. However, after receiving a Black Friday alert on the Amazon app, I was surprised to see a charge on my account for a month of Prime. It was confusing to trace the origin of this debit card charge, and I believe the subscription process should require multiple confirmations to avoid such situations. While I appreciate the convenience of one-click sign-ups, I urge your team to reassess the process to prevent accidental charges in the future. Sincerely, J. Bays

As the principal of Windco, I acknowledge that a mistake on our part led to a decline in our seller performance on Amazon. The issue arose during an upgrade of our seller account, where an incorrect address was mistakenly added, resulting in the suspension of our selling privileges. To resolve this matter, we have identified the error, corrected the information promptly, and plan to enhance our account management procedures by hiring additional support for maintaining accurate account details. Moving forward, we commit to being more diligent with our account information to prevent similar incidents. We have implemented a more organized system to safeguard our account's health and data security, further supported by additional personnel dedicated to account management. We take full accountability for the oversight and sincerely request Amazon to reinstate our selling privileges. Thank you for your cooperation in rectifying this issue.

I received my order containing plastic zip baggies and a jeweler's ring sizer mandrel but unfortunately, the ring sizer is missing. It seems to have slipped out of the shipping envelope during transit. I contacted Amazon Customer Support to report the issue, but their response was unsatisfactory as they mentioned the replacement process will only take place once the missing tool is returned. However, I don't have the tool to return as it got lost in transit. I am considering going to the post office to ask for assistance in locating the missing item, as the postal workers might have noticed the hole in the package. I am hopeful that a thorough search at the postal facility will help recover the tool. I trust that Amazon has procedures in place to address situations like this and will refund the amount to my credit card once the issue is resolved. Thank you.

Hello, I recently experienced an issue with my parcel delivery. The expected delivery date was the 21st of November. Unfortunately, I missed the delivery as my phone had no network at that time, and I couldn't receive any calls. Today is the 23rd of November, and the item was a gift for a friend. I urgently need the parcel now. I have been trying to contact Amazon customer service, but the number provided is no longer working, stating an invalid code. This is confusing because the number was working fine yesterday. I hope to receive my parcel today. The recipient's name on the parcel is Bhumika Aggarwal. My contact number, where the delivery was attempted, is [redacted].

I'm reaching out concerning my Amazon customer account closure. Despite following all instructions given by Amazon agents, I've been unable to reopen my account and can no longer get in touch with any Amazon representatives. I've sent numerous emails, but I have not received any responses. I have been a loyal Amazon shopper for years and greatly value the service provided. Recently, I made purchases on the newly opened Amazon Turkey.com using a bank account with insufficient funds, resulting in an email stating that my orders could not be processed. The Amazon account team requested specific information via email, which I promptly provided, but it seems no progress has been made. Amazon.com and Amazon.tr are requesting different actions, asking for bank account details to be faxed to a number starting with +44. I complied with this request and have proof of delivery, yet Amazon claims not to have received the fax. Despite sending emails with attached photos of the fax, there has been no advancement. I created new accounts to make purchases, but these were also locked. I am at a loss and seek assistance in resolving this issue promptly, as I am eager to continue shopping on Amazon. If there are any missing details required, I am willing to provide them. Please have the appropriate authorities contact me to clarify the situation and guide me on the necessary steps. I have attempted to contact customer service multiple times, with no success due to being unable to access my account.

Subject: Locked Seller Account Assistance Needed Hello, I am reaching out about my ongoing issue with my Amazon Seller Account. My primary Amazon account is registered under [redacted] and has an associated Seller Account. However, when attempting to log in to the Seller Account, I continue to receive an error message stating that there is no account linked to my email address. Despite trying various troubleshooting steps like changing my password and using different browsers, the issue persists, impacting my sales and potentially affecting my seller rating. I am kindly requesting assistance in temporarily putting my seller account on hold and providing information regarding any pending orders, specifically for our book "The History of Northallerton," until this matter is resolved. Your prompt attention to this matter is greatly appreciated. Thank you for your help. Sincerely, A. Avery Blackthorn Press

I am experiencing difficulties accessing my account, suspecting it may be suspended or banned. I am concerned as I had redeemed a $50 Amazon gift card that I need to use. Please consider transferring the balance to another account or lifting the suspension on my current one. I believe the issue may have occurred due to incorrect auto-filled information on Chrome leading to the potential ban/suspension. I kindly request assistance in resolving this matter promptly so I can regain access to my account or receive the $50 credit to redeem on a new account. Thank you for your attention to this matter. Email associated with Amazon account: [redacted] Sincerely, Siddharth Palanivel

Dear all, I wanted to share my recent experience with purchasing "Butter Knives/Spreaders" as Christmas stocking stuffers. The package arrived last Monday, and upon opening it yesterday, I discovered that while the butter spreaders were correct, I also received three other items that seem to belong to a different order: 1. Old Navy Size 4T thermal long sleeve T-Shirt 2. Steelman Manual Brake Gauge Set [redacted] 3. Artaste Stainless Steel Teaspoon Set of 12 [redacted]/[redacted] I am unsure where to return these items. The UPS label indicates the shipment originated from New Star Foodservice at [redacted] Bay Lake Trail, N Las Vegas, NV [redacted], but I am uncertain if this location accepts returns. Any advice on how to proceed with this matter would be greatly appreciated. Warm regards, Jim T.

On November 11th, I placed an order for a GMG Thermal blanket from Pellethead for my smoker to use on Thanksgiving. The delivery was scheduled for November 21st, but on that day, the tracking indicated a delay until the 28th. It was frustrating that the update came only two hours before the original deadline. I had relied on this item for my Thanksgiving cook and was disappointed by the unexpected delay. It's unclear who is at fault here - whether it's Amazon, Pellethead, or UPS, but this situation certainly put a damper on my holiday plans.

I made a purchase on Amazon and patiently awaited its arrival from the USA to New Zealand. Despite reaching out to the seller multiple times over a three-month period, the item never showed up. When I requested a refund after the 90-day mark passed, Amazon claimed the item was delivered and signed for. Surprisingly, after locating the tracking number, I discovered the package was sent to someone in Abergavvany, Wales, UK, instead of me in New Zealand. My efforts to reach out to both the seller and Amazon have been unsuccessful. The Amazon item number in question is [redacted]-[redacted] for the Lemmy Kilmister Bobblehead.

Two years ago, I set up a wedding registry through your company. Recently, I also created a baby registry. However, in the meantime, we moved to a new address. Despite updating my address in the registry, we have been receiving packages at our new home at least once a week since the move. Our old mailman informed us that some gifts were being delivered to our previous address. Although he managed to deliver a couple of them, there are still some missing gifts that friends have purchased for us. I'm concerned about what happens to the gifts that are mistakenly sent to our old address. Do they get returned to you or held at the post office? Is there a procedure for resending them? I have now updated our address in the registry, but I would appreciate any assistance in tracking down the missing gifts. Thank you for your help, C. Blaisdell

I placed an order for a 26 lb bag of dog food with Amazon for guaranteed delivery today. Throughout the day, the app showed it would arrive by 8 pm, but despite the app stating it was delivered at 7 pm, the package was not at my doorstep. After a frustrating call with customer service, it was explained that the box was too heavy for delivery. I was told the delivery needed to be rescheduled, which was not acceptable as no attempt was made. Despite the confusion, Amazon is indicating the food was delivered when it wasn't. This situation has led me to purchase food locally, incurring extra costs. I will need this issue addressed promptly by a US-based manager.

I purchased 2 door curtains with 4 pieces each on November 2nd from Amazon.in. My order ID was [redacted][redacted]. Unfortunately, I only received 1 door curtain with 4 pieces. I contacted Amazon and the seller but received no response. I returned the incomplete order for a refund, and tracking shows it was received a week ago. However, I have yet to receive my refund and have not heard back from Amazon or the seller. It feels like my money has been taken unjustly. I request for an investigation and prompt resolution of this matter. Return item ID: DSwYmyPYRRMA.

I ordered a Vivo Y83 on November 4, [redacted], expecting delivery by November 9. However, I cancelled it before it arrived. Despite my cancellation, Amazon called to deliver but I informed them of the cancellation. On November 14, I discovered it was mistakenly delivered to someone else. I contacted Amazon support and they assured me an investigation was ongoing, with a resolution promised by November 22. When I called on the 22nd, they extended the timeline to the 23rd due to an issue with my account. Amazon accused me of demanding more money and misbehaving, which led to my account being suspended, and they threatened not to refund me. After emailing them as advised, my account remained on hold. Following up on November 24, Amazon reiterated to wait another 24 hours for a solution. I am eager for a prompt resolution.

I am wondering if you would be interested in exploring properties on alternate lakes besides Long Lake? For my clients, I employ a strategBy where I approach homeowners along the lake, informing them of an interested buyer. This approach is advantageous for sellers as they cover my commission, albeit at a reduced rate since I am dual representing, allowing them to pay only half. By initiating conversations about the possibility of selling, the presence of a potential buyer at their doorstep may influence their decision. If you are open to representation, I can provide you with the necessary documentation for review and address any queries you may have. Subsequently, upon your approval, I will commence the door knocking process! Does this plan align with your preferences? Thank you, Karin Ericson from KW Vermont

Thank you for notifying me via email, but I have encountered security issues with Amazon in the past. While writing a product review, I was alarmed to see my full name displayed instead of my screen name. Despite reaching out to Amazon immediately, the representatives I spoke to either feigned ignorance or denied the visibility of my full name, which was evident on the screen. After numerous attempts to have my name hidden, it mysteriously reverted to displaying my screen name without any acknowledgment from Amazon regarding the privacy breach. As a longstanding customer since Amazon's early days, I am disheartened by the lack of response to this incident. I am contemplating whether to continue risking security breaches by remaining a loyal customer. I would appreciate reassurance that such issues will not persist with Amazon to avoid ending this lengthy relationship. Thank you. Sincerely, R.P.

Thank you for the email alert, but this isn't the first time I've faced a security issue with Amazon. Once, while leaving a product review, I was shocked to see my full name displayed instead of my screen name. Despite multiple attempts to address this with Amazon, they either feigned ignorance or denied the exposure. It took significant effort to finally restore my screen name without any acknowledgment of the breach. As an early Amazon customer, I'm disheartened by this treatment and concerned about future security lapses. I'm considering whether to continue my loyalty. I seek assurance that Amazon will address this issue promptly to maintain our long-standing relationship. Best, R. Prignano [redacted] [redacted]

I have not yet received my order of a lint roller (3 pack). The delivery notification I received stated that it was handed to a resident named Julita Levinson at a neighboring address, which is untrue as I was at a course all day. I've contacted customer service, accepted a refund, but disagree with the delivery claim. This issue reflects poorly on the delivery service used, not the seller. Although I'll take the refund, the lack of communication with Amazon via phone makes me hesitant to purchase from them in the future due to delivery reliability concerns.

I have received the table lamp I ordered, Lydia Silver Leaf Twist, with order no. [redacted]-[redacted], placed on 11/20. I successfully attached the neck to the lamp base, but I'm struggling to fit the shade onto the socket due to the missing socket ring. I have carefully checked the packaging but couldn't find the socket ring. Could you please assist me with this issue? My name is Lawrence Kaye and you can reach me at [redacted] For correspondence, my mailing address is [redacted] Willow Valley Lakes Drive, Willow Street, PA [redacted]. Due to my hearing impairment, I prefer communication via email.