Amazon Customer Service Issues

I have two email accounts linked to Amazon, with my Amazon Prime on one of them. Sadly, I am going to lose access to the first email due to changing internet providers. After speaking with Amazon customer service, I was told I could transfer my Prime account to the other email to retain my library, but that was incorrect. I lost access to everything I purchased. A different representative recognized the mistake and promised to restore the first email, but it has not been done even after four days. I seek assistance. My phone number is [redacted], and my email is [redacted]. I anticipate a prompt resolution as time is passing with no response from customer service.

Dear Sirs, I am hoping for your assistance with my book which focuses on mnemonic associations and my travels. The title is "She Made Him Eat Octopus-Mnemonics are the How of Learning." I have both an abridged version with [redacted] pages and an unabridged version with [redacted] pages, each containing pictures. Combining them into an e-book priced at $9.99 for the abridged and $11.99 for the unabridged could help reduce costs and potentially lead to physical copies if the e-books sell well. I submitted my books to Kindle a month ago without receiving a response, which I understand may be due to the high volume they receive. I am willing to send a CD of both books for evaluation to speed up the process. Could you kindly provide me with a contact at Amazon or Kindle for this purpose? While I acknowledge Kindle's 40% cut, I have experience with publishing through my music and motion work. I have thoroughly proofread the books with the help of friends and am eager for an opportunity to share them. Thank you for your attention to this matter. Yours sincerely, Michael David [redacted] S. Casino Center Blvd. Las Vegas, NV [redacted]

My daughter canceled her Prime membership during the free trial but was still billed. We reached out to customer service, and they reversed the charge. However, she's been continuously charged $14 per month despite not using the service. This has caused two overdraft fees of $35 each. The first fee was refunded, but the second one was not. We want her membership canceled, charges stopped, and the 11/8 charge refunded. Ideally, the charges from 10/1 and 9/4 should also be reimbursed. She's only 13 and doesn't monitor her account online, so these unauthorized charges have caused issues. Her email linked to the Prime account is delicia.nunez@[redacted]. Please contact me at [redacted] to resolve this.

In early October, I placed an order for over $[redacted], and everything arrived fine except for a broken set of dog stairs, which was refunded. There is a $[redacted] pending charge in my bank account for an Amazon Prime membership, but the only purchase for that amount was the Amazon Prime Fire Cube, which I ordered that was not released until October 31, [redacted]. I received a message saying the payment did not go through, so the item wasn't shipped. I was asked to update payment information but never did, so the order was cancelled. I need the $[redacted] credited back to my account as soon as possible as it has pushed my account into the negative. I no longer want the Fire Cube. Please stop the payment and have it returned. Thank you.

I was notified today that the final piece of my order from November 14 was delivered around 10:44 am; however, the Redken Clear Moisture Conditioner was missing from the three Amazon boxes I received. The order number is: [redacted]-[redacted]. This order was split into three deliveries, and the conditioner along with a Sally Hanson nail polish were the only items remaining. The nail polish arrived today in a separate box, but the conditioner did not. I believe it might be an oversight, but I would appreciate receiving the conditioner to complete my order. I was home all day with the front door open, eagerly waiting for deliveries. Thank you. Karen S. Topeka, Kansas

I recently made several purchases on Amazon in one day, which may have triggered an issue with my account. I was sending an Amazon gift card to a friend in Spain but mistakenly entered the wrong email address. After correcting this with Amazon.es, I received an email requesting account details to confirm payment information. This confused me as my account access was then disabled. I'm unable to fax the requested information now and would like to have an American help me resolve this issue without having to fax sensitive details. I hope to regain access to my account promptly without the need for faxing documents.

Hello, I hope you are well. I am currently facing a significant issue on your excellent website and I am seeking your support to resolve it. Here is an explanation of the situation: 1. My Amazon account was hacked, and I couldn't sign in. 2. Despite multiple attempts calling customer service, I was asked to wait for 24-48 hours for a resolution with no progress. 3. The hacker contacted me via email asking for $50 to return the account, which I refused. 4. The hacker accessed my account from their device, creating a false association with another account. 5. I only have one Amazon account and have received gift cards from friends. In summary, I ask for the following: 1. Acknowledge the security gap and assist in reactivating my account. 2. Fully restore access to my account. 3. Enhance security measures on your platform. 4. I am in need but solely request the account's reopening. 5. I trust that you will rectify this issue promptly to avoid negative feedback on social media. Thank you for your attention and anticipated assistance. Warm regards.

Since AMZLUS took over my deliveries, I've been missing most of my packages. Now, the orders passed on from Amazon to USPS claim they can't deliver because they don't know me. As a long-time Amazon user who is visually impaired, I rely on their service but may need to switch. USPS has always delivered my packages successfully. Despite a recent address correction with Amazon, today, Nov. 21st, I have three items marked undeliverable due to being "unknown." Dissatisfied and considering leaving, BJ Christian.

I signed up for a seller account yesterday. However, I was alarmed to wake up to a cascade of emails from Amazon between 12:29 AM and 4:09 AM. The initial emails welcomed me to selling on Amazon, but suddenly I received notifications stating my bank account and credit card had been changed, which I did not request. By 12:45 AM, I was shocked to find out my selling privileges were revoked. To add to the confusion, I received an email at 4:09 AM informing me of a $39.99 charge to my seller account without my knowledge. These actions were unauthorized as I had only registered as an Amazon seller the day before, and I was not active during the night when these changes supposedly occurred.

Thank you for informing me about the exposure of my name and email due to a "technical error." This situation is worrisome for me for various reasons. Working in the IT sector, I understand the security implications of such data breaches. I am already experiencing an increase in spam emails, impacting my inbox significantly. The repercussions of this error are becoming evident, and the potential risks of further security breaches loom large. The lack of clarity on how this incident occurred and the steps taken to resolve it raises doubts about the overall security measures in place. As a customer who spends hundreds of dollars with your company, I find it disappointing that such oversights can happen, undermining trust in your security protocols. I am eager to know more about your security protocols, what led to this breach, and the actions you have taken to prevent future occurrences. I believe as a affected individual, I deserve transparency and proper compensation for the inconvenience caused by this "technical error." Looking forward to your response, T. Engler

On September 10, [redacted], I ordered a smoke detector and received a free 30-day trial of Amazon Prime, as well as waived shipping charges. I didn't have time to review the details then, assuming the membership would end after 30 days if I didn't opt to continue. Recently, I noticed a $14.03 charge on my credit card for Prime membership. After investigating, I discovered the need to cancel before the trial ended to avoid charges and a notification email was sent, buried among over [redacted] other Amazon emails. I have since canceled Prime, received a $14.03 credit for November, and requested a credit for October. I appreciate a prompt response. Tom S. [redacted] [redacted]

A delivery driver drove onto my wet front yard, leaving deep ruts that need repair. I suspect the weight of the truck damaged the underground drainage pipes. I have evidence from my camera showing the incident. I have informed Amazon previously about not allowing trucks in the driveway. I prefer to be contacted via email due to my work schedule. The delivery driver appeared lazy, only delivering a light envelope and avoiding walking. This behavior is unacceptable, and I seek restitution for the damages caused. Thank you.

I recently received my latest statement and noticed a $[redacted].00 charge from Amazon that I do not recognize. The charge is dated 10-19-[redacted]. I contacted customer service, but had trouble understanding the representative and was transferred to another agent who said they would investigate the charge. Unfortunately, the call got disconnected after waiting on hold for about 30 minutes. I am disputing this charge until I receive more information. Please provide details on this charge or remove it from my account. Thank you, Edwin G. McClellan

I purchased an item on Amazon, but when I received the package at my P.O. Box, it was empty. I contacted the seller through Amazon, and they responded: "We noticed your order is fulfilled by Amazon. Could you please contact Amazon Customer Service? The item was packed in a box, as sellers are not authorized to deal with Amazon fulfillment orders. Thank you for understanding and have a nice day." I also selected the gift option when purchasing through Amazon, so I believe the item went missing when Amazon opened the box to wrap the gift. I am seeking a resolution - either receiving the item or a refund. I await your prompt response. Best regards, Katherine S.

I traded in two old books for two 8th generation Kindle books. After receiving them, I found an issue with one of them. I contacted Amazon through their chat and arranged a return and replacement for the faulty device. Later, I realized that this model does not have a backlight, which I was unaware of. I spoke with Amazon chat again to cancel the replacement and decided to return both books. Amazon will refund the money onto my Amazon gift card so I can purchase books of a different model. However, the return label only shows one device and an incorrect refund amount.

I have encountered an issue with Prime delivery. The tracking information indicated that the package was delivered and even signed for, but it did not arrive until two days later. We rely on Prime for timely deliveries, especially for important trips. Despite the tracking showing it was delivered on Friday, it did not reach us until the following week, after we had already left. This has now happened twice in the last four orders over the span of a month. It's frustrating to pay for Prime and not receive the promised 2-day delivery service. I suggest that Amazon improves the accuracy of their delivery information or consider reimbursing us for the Prime membership fee for the month in question. Transparency about delivery times would be greatly appreciated.

I am disappointed to share my recent experience with Amazon. Despite being promised twice, I did not receive a $20 Amazon gift card for order inconveniences. Furthermore, I was unexpectedly charged $[redacted] for Amazon Prime, a service I did not sign up for. After contacting customer service for a refund, I was assured that the money would be returned. However, upon following up, I was informed that there was no record of the refund. Despite usually having positive experiences with Amazon, the recent events have left me frustrated. Although I was eventually refunded, the situation has made me question the information provided to me. Additionally, the unexpected charge has caused financial strain, affecting my ability to shop on Black Friday and leading to an overdraft in my bank account. I am baffled by how I was enrolled in Prime without my consent as I did not encounter any prompts or options to do so while using the website.

I purchased an iPhone 7 Black 128GB for £[redacted].99 with an expected delivery between the 22nd - 27th of November. Despite not receiving an order confirmation email and not seeing the phone in My Orders, I assumed the order didn't go through and bought another one priced at £[redacted].99, which I received a confirmation email for and appeared in My Orders. Upon checking my bank account, I noticed the original phone was charged in full for £[redacted].99. I opted to cancel the second phone order, but it hasn't shown up in My Orders nor have I received a confirmation email. I'm at a loss on what to do next since the payment has been deducted from my account, and I am unable to cancel the original £[redacted].99 order as it's not listed in My Orders.

I am encountering another problem with an order I placed with you. The gift card order was allegedly refused by us, but we did not refuse it. It was supposed to be delivered last Tuesday, and now it's being sent back for a refund. I needed it for a birthday gift tomorrow. Unfortunately, this is not the first time I have experienced issues with Amazon. Tracking ID TBA[redacted]00 Additionally, I am awaiting a Barbie Dreamhouse that supposedly had delivery attempted, but I never received any notification. There are no obstructions at my house, and I was home all day. A simple knock or doorbell ring would suffice as I have clear access to both my doors from the sidewalk. Tracking ID [redacted][redacted]93

Several years back, I created an Amazon account with the email [redacted], but I have since forgotten the zip code and password I used. Now, I am trying to purchase an external hard drive but am unable to access my account due to the required zip code and password. I attempted to open a new account with the same email address, but Amazon informed me that an account already exists with that email. What steps should I take? I reside in Colombia, although Amazon shipped my last purchase to a US address.