I purchased a phone system (AT&T EL***** *-Handset Expandable Cordless Phone with Answe...

GetHuman-newbestf's customer service issue with Amazon from October 2018

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The issue in GetHuman-newbestf's own words
I purchased a phone system (AT&T EL***** *-Handset Expandable Cordless Phone with Answering System & Extra-large Backlit Keys) at the end of June. We were not able to get it installed until the beginning of August. However, we experience problems once installed. Incoming calls could not hear us. Our phone service provider tested the phones and said they were not working properly. We contacted customer service and were told to go through their recommended reset instructions. We did all of those steps and still experienced the same problems. I would just like a replacement unit sent for this item.
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Amazon

Customer service issue
Reported by GetHuman-newbestf
Oct 11th, 2018 - a mon ago
I have an issue with Amazon too
Fixed
Seen by 3 customers so far
Similar issue to 59759 others
0 customers following this
Items needed
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Order number
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Timeline
GetHuman-newbestf started working on this issue
Oct 11th 2:33pm
GetHuman-newbestf indicated the issue is not fixed yet.
Oct 12th 3:33pm