A TOTE BAG THAT WAS RETURNED HAS NOT BEEN CREDITED. THE SOLUTION I WANT IS FOR AMAZON TO FIND THE BAG I RETURNED AND GIVE ME CREDIT

GetHuman-emyh's customer service issue with Amazon from September 2018

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The issue in GetHuman-emyh's own words
I WAS TRYING TO EXPLAIN THAT I RETURNED THE TOTE IN THE BOX WITH THE OTHER ONE THAT I HAD PURCHASED AT SAME TIME ... today is Sept. **,*****MY NAME IS EMMA M HALPERT**THE PROBLEM IS ABOUT A BAG I RETURNED BUT AMAZON SAYS I DID NOT.**I TRIED TO DEAL WITH THIS BEFORE I LEFT FOR A TRIP TO EUROPE ON SEPT **, BUT DID NOT HAVE ANY SUCCESS FINDING HELP ON THE WEBSITE. AND THERE WAS NO PHONE NUMBER. TODAY I REMEMBERED TO LOOK AT GET HUMAN.COM and found this window.* I WAS IN EUROPE WHEN I GOT THE *ND NOTICE AND DID NOT HAVE MY COMPUTER SO I COULD NOT DEAL WITH THIS PROBLEM. I AM NOT ABLE TO DO SUCH THINGS ON MY PHONE. I AM NOW BACK IN U.S.**THE STORY:*I BOUGHT * TOTE BAGS. THE ORDER NUMBERS ARE LISTED BELOW. THEY CAME IN THE SAME BOX AND ARRIVED AROUND AUG **. OR THAT MIGHT HAVE BEEN ORDER DATE (WHICH IS NO LONGER VISIBLE TO ME)*** NEITHER BAG WORKED FOR ME. I PACKAGED THEM TOGETHER IN THE SAME BOX I WHICH THEY ARRIVED AND SENT THEM BACK UPS. THE TICKET IS IN VAIL COLORADO WHERE I WAS AT THE TIME SO I CANNOT VERIFY IT. (I WILL CALL UPS)*the refund was issued Aug ** and I sent the box within several days.**THESE ARE THE * BAGS**) GLENNA TOTE ORDER * ***-*******-******* *THIS ONE I RECEIVED CREDIT FOR***) ICONIC TOTE VERA * Order * ***-*******-******* *THIS ONE I DID NOT RECEIVE CREDIT FOR.**THEY WERE IN THE SAME BOX. *I DO NOT HAVE THE TOTE. I WAS SEARCHING FOR A BAG FOR MY TRIP AND NONE OF THEM WORKED. *YOU CAN REACH ME BY PHONE AT ***-***-****
THIS IS PARTICULARLY FRUSTRATING BECAUSE I KNOW THAT I PUT BOTH TOTES TOGETHER IN THE SAME BOX THEY CAME IN AND YET ONLY ONE WAS VERIFIED.
THEY COULD MAKE THIS RIGHT BY GIVING ME CREDIT FOR THE BAG I RETURNED
I HAVE BEEN A CUSTOMER OF AMAZON AT LEAST ** YEARS. I WOULD HAVE TO LOOK IT UP TO KNOW EXACTLY HOW LONG.
I WROTE SOMETHING ON THE MAIN WEBSITE BUT DID NOT RECEIVE AN ANSWER**THANK YOU
I have an issue with Amazon too
How GetHuman-emyh fixed the problem
I texted with them today on help line and suddenly there was a refund so I think it was because of what you did!! Thank you!!!!!
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A TOTE BAG ICONIC TOTE VERA Order * ***-*******-*******
Customer service issue
Reported by GetHuman-emyh
Sep 28th, 2018 - 20d ago
I have an issue with Amazon too
Fixed
GetHuman-emyh shared how to fix
Seen by 6 customers so far
Similar issue to 54060 others
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Timeline
GetHuman-emyh started working on this issue
Sep 28th 10:22am
GetHuman-emyh indicated the issue is not fixed yet.
Sep 29th 10:46am
GetHuman-emyh confirmed the issue is fixed. Hooray!
Sep 30th 4:38pm
GetHuman-emyh confirmed the issue is fixed. Hooray!
Sep 30th 7:41pm